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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Next day boiler installation carried out by very courteous and competent engineers. The work was undertaken within 4 hours and all old boiler and packaging removed from site and property left clean.... Ver más

Valorada con 5 estrellas sobre 5

My name is Memory Mtongwizo and i would sincerely extend my thanks to Eazy Heat Ltd. Their credibility and trust are commendable. I purchased New Glowwarm Boiler from them and I would like to extend m... Ver más

Valorada con 5 estrellas sobre 5

Most amazing service - sing your praises everywhere! We contacted Eazyheat a few years ago now and had our wonderful new boiler fitted! I thought the service then was 100%+ - then a few weeks ago we h... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service from Craig at EazyHeat. My boiler was condemned and had to get a new boiler. craig offered various quotes and arranged next day installation. James who came to install boile... Ver más

Información sobre la empresa

  1. Servicio de instalación de gas

Información proporcionada por diversas fuentes externas

The Eazy Heat team offers the most competitive rates on the market, from general plumbing to planning and the installation of full central heating systems you can rest assured your in safe hands.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

241 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(241)

41 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

What a find

What a find! A company who actually cares about its customers! Craig couldnt be more helpful. Engineer was very efficient and did a wonderful Job . I highly recommend Eazy heat *****

20 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give this company no stars, I would

If I could give this company no stars, I would.
Was told the engineer would be with us from 8.30am - 10am on Friday 17th Nov. Both my partner and I took the day off work to clear out the areas and make ready for our boiler to be fitted. 10.30am no sign of engineer and no courtesy call. I called the office and was told there had been a mix up their end and that it was booked for Monday 20th Nov. No heating all weekend - but because the person I spoke to (Alex?) apologised profusely I let it go. We were told we would get 2 free services as good will. I was told by Alex that the same time would apply, 8.30am - 10am but usually around '9am'. At 9.40 - no engineer and no courtesy call or text. I call the number again - and the same person 'Alex' said he will check the engineer is on his way. I gave him my partner's number who was at home, again, waiting. My partner got the call to say - wait for it - not one, not two but THREE vans broken into and all the tools have been stolen. Did we get a call? No. So, to cut a long story short - we still have no boiler, no heat in our home, my partner has taken 2 days off work (he is self employed) for nothing. The only good thing is that we never paid any money for this absolute joke of a company. They are obviously raking in so much money that they do not need our £2400 - so therefore we shall go elsewhere. Customer service is key - imagine what kind of service we would get if we had already paid?? My advice to you? Avoid this company like the plague - getting them to turn up is hard enough. If there was a zero star option, I would give it as we have not had a service or a boiler - and we have lost 3 days work between the pair of us, waiting around for these time-wasters. Not a reputable business - put your money elsewhere, where you will be valued as a customer and get the service you paid for!

20 de noviembre de 2023
Opinión espontánea
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Respuesta de Eazy heat

Hi Michelle,
First of all let me apologise once again for falling so short of your expectations, as a company customer service is what we pride ourselves on and we very much know communication is key.
After receiving your call on Friday I'm sure you can agree I was a little distraught, all the years of running this business we've never unknowingly missed an installation and therefore made the customer aware straight away.
On Friday rather than looking into what had gone wrong, my priority was to make sure that we got you booked back in as soon as we possibly could. We agreed on the following Monday and had every intention on being there.
As I explained to your partner on Monday morning when he called in, we had already spoken to the engineer to check he was on his way (standard protocol), and had no reason to think anything was amiss.
Unfortunately we had a bit of bad luck. 3 vans were broken into and all the tools stolen outside the builders merchants, only one of these vans belonged to our engineer but unfortunately he was the engineer that was meant to be attending your property that day. After speaking to your partner and being extremely apologetic, trying to offer a solution he opted to cancel the installation.
Upon looking into why the installation was missed and didn't go ahead on the Friday, to make sure this never happens again we now understand what went wrong.
Once a customer accepts a quote to enable our software to move that customer into the installations section, where our operations team allocates the install there must be a deposit of at least £100, without a deposit the installation won't be moved onto the next stage. On this occasion it seems there was no deposit paid, which is why the installation was not moved on via our software platform and therefore missed.
Again I am truly sorry we failed to get you on this occasion, and I hope you manage to get your boiler installation dealt with swiftly.

Kindest regards,
A very apologetic Craig and EazyHeat Team.

Valorada con 5 estrellas sobre 5

Magical Workforce

Had my boiler replaced, Hamer and Sadak were very polite and very efficient in installing. Scott gave me a reasonable price and the job done as promised. I will definitely use Easy Heat again its shame I had two other properties done by another company which wasn't as good a week prior. Well Done.

7 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 star up to now

5 star up to now. The process was smooth and the guys installed a combo boiler within 3 hours and removed my old water tank system. The price was very competitive. Gas safety certificates delivered. And they even offered after sales help, which is pretty rare nowadays.

19 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Very easy to book, lots of information given on boilers and what's included. Good communication before. Engineer Joe, was amazing, boiler fitted really easy, clean and tidy and very friendly. He took time to make sure there were no leaks. Even being in Cornwall was no problem.

3 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great guy Craig is not only an…

What a great guy Craig is not only an excellent quote for a new boiler nothing too much trouble always there for the best advice definitely recommend to anyone looking to replace or a new install, thank you Craig
Mike Plymouth

6 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Craig answered all my questions went…

Craig answered all my questions went out of his way to help, the quote was the cheapest by far and some company say next day fitting but when u accept the quote give u a date for 7 days. craig offered me next day fitting if u make payment or finance option available aswell and order before one.

11 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and efficient from start to finish

Craig was one of the first to send me a quote and he answered any questions I had quickly. On the day of fitting our new boiler Arthur arrived at 8am like he promised and was quick and efficient. Our boiler was fitted on the 20th of September and we have had no issues since. I would recommend Easy Heat to friends and family.

20 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic from start to finish

After our boiler broke down beyond repair and speaking with many pushy company's these guys were a breath of fresh air! No pushy sales at all & got me the best price and quickest fitting time, they also stayed in contact once they'd fitted my boiler to check if everything was ok.
proffesional from start to finish I couldn't reccomend them enough & will stay with them for any future needs. 5* service thankyou

28 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff from the word go,they…

Helpful staff from the word go,they obviously knew their products and all my questions were answered immediately and in full and I was helped as to which was the best choice boiler for my situation.
The installation was completed on the day specified
The aftersales service has been second to none.
Would recommend this company whole heartedly
John Hendry
Tywardreath
Cornwall

28 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company to use best prices around…

Great company to use best prices around for a bolier change and relocation, Scott in the office was very helpful, helped to find the best boiler to my budget and Joe the engineer was excellent, tidy, polite and informative

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt, professional & works to a high standard

Whilst sourcing various quotes to replace an old combi boiler I contacted Eazy Heat, I found Craig professional, informative and provided a few decent boiler options and very reasonable pricing. Artur (the fitter) was prompt, professional and did a top job.
I would certainly recommend Eazy Heat & use again if needed. Thanks both!

22 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rescued By EasyHeat

Two days out of hospital after major surgery, our combi boiler was condemned. Got several quotes all high and with considerable delays. Craig of EazyHeat came to the rescue with a quote £450 cheaper than the cheapest of the others for exactly the same boiler installation, and, rising to the urgency, it was fitted and running within 3 days. We cannot recommend Craig and his team highly enough, if you are in a spot as well as needing a good quotation with no hidden extras, look no further than Craig.

12 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience, very affordable

Craig was super responsive and very polite. He was able to provide a professional service at a cheaper cost than everybody else. Overall we had a great experience and wouldn't hesitate to use Craig and his team again. Would happily recommend.

14 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Eazyheat are brilliant!!!

The team here at Eazyheat are brilliant! Highly highly recommend! Fantastic customer service, great prices, honest, informative and they don't try push for a sale like some companies do!

The service received from start to finish of replacing an existing boiler was excellent. Easy to deal with and Craig kept me up to date throughout, and even managed to fit me in sooner than expected.
We encountered a few minor issues but these were dealt with swiftly and honestly.
I don't think many, if any, companies would have gone above and beyond like Craig and Joe did! One boiler wouldn't have met warranty standards so that was the first encounter and so rather than just fit it anyway, Craig simply rebooked for a different day, explaining the whole process and reasons as to why, and then gave me suitable recommendations and was honest in what we could have and want..
On coming to fit the boiler, Joe was brilliant. He did the job to a great standard and was a lovely fella. Bless him he had to endure a long day due to a few issues beyond his control, resulting in a few extra journeys. He managed to sort those via his vast experience and a little help over the phone from Craig when needed. We were so happy they managed to get to the root of the issues faced and sort them, otherwise we'd have faced the potential of having no hot water! They were never going to allow this, and although the job took longer than expected, the service from Joe and Craig was top notch!

Thankyou both, highly highly recommend Eazyheat!!!
Don't hesitate to get in touch with a no-nonsense, honest, reliable and non-pushy team!

30 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing team Craig and JOE

From the start Craig was very helpful on identifying my requirements and explained everything clearly. But can I just say JOE and MAT went above and beyond when they came in to move and fit a new boiler and install some radiators. It turned out to be a bigger job than expected afew things popped up and JOE took his time to explain every little detail and changes. Hardworking Honest people from beginning to the end. I would definitely recommend Eazy heat, ask to speak to Craig and get him to send Joe and Mat !!

15 de junio de 2023
Opinión espontánea

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