edel-optics.co.uk Opiniones 

6377
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Considerably cheaper than all other online retailers, and delivered from Germany to the UK within 36 hours of purchase. Glasses came very well packaged, in a sturdy, padded box. Will most definitel... Ver más

Valorada con 1 estrellas sobre 5

Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't sp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Ver más

Valorada con 5 estrellas sobre 5

I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list... Ver más

Información sobre la empresa

  1. Tienda de gafas de sol
  2. Proveedor de lentes de contacto
  3. Mayorista de gafas

Escrito por la empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,7

Todas las opiniones

(6377)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The best service

The best service. Next day delivery. The frames were immaculate and came with the expected branded case and cloth in a strong outer package. Truly a top retailer. Thank you.

8 de agosto de 2023
Valorada con 5 estrellas sobre 5

As happy as Larry with my prescription sunglasses

I recently ordered prescription sunglasses from Edeloptics and I am very satisfied my purchase.

I have been searching for a pair of stylish (but unpretentious!) sunglasses for a while, so decided to give a go to the Polaroid PLD 2086/S 086 UC 47 model. They did a great job getting hold of the model I wanted (which was out of stock in first instance) and in getting my glasses delivered to my doorstep, just on time for the Cambridge Folk Festival.

This was my first-time ordering prescription glasses online, so I was hesitant of not using the services of my usual opticians. Thankfully, the experience turned to be genuinely smooth. It was very easy to choose my preferred lenses and provide my eyesight prescription details. I have now received my sunglasses and I am pleased to say that my vision is as clear as expected.

I was somehow sceptical about the value for money that is offered by this company, but the sunglasses look great on me and the quality of the prescription lenses is on par to that of my daily glasses. I am as happy as Larry.

Spoke to lovely chaps at Customer Support, by the way!

27 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professionalism, quality products and excellent delivery

I've been a customer for at least 10 years and never had any problem with my orders including delivery, only aspect that they should improve is their website which needs a major update in my opinion.
Outside of being an old and happy customer I would love to work for this company 🤗

1 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great service.

Excellent sunglasses, delivered very quickly.Second purchase from Edel Optics,very pleased.Great service.

11 de julio de 2023
Valorada con 1 estrellas sobre 5

Awful order management and customer service

Awful! I ordered a pair of glasses and was advised on the website it would take a month. A couple of weeks later the order hadn’t progressed so I emailed and asked if there was a problem and if I needed to change my order - I was told there wasn’t a problem and changing my order wouldn’t be any quicker. Just followed up again as still no progress on the order, to be told they can’t get the frame as it’s been discontinued. After a month! Awful. Demanded a refund.
Edit: Just downgraded to 1 star as they couldn’t even apologise!

6 de julio de 2023
Opinión espontánea
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Dear Andrew R

We are sorry that you are dissatisfied with our service.

The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer.
A repeat order is normally sent to us within 2 weeks.

Unfortunately, there has been a delay at this time, we have recently heard that there are currently some production issues at the manufacturer.

We offered you a different color as an alternative and then canceled the order at your request.

The money has since been refunded to you.

Best regards,
Edel-Optics

Valorada con 5 estrellas sobre 5

Brilliant as always

As always, great service, great communication. Fast, efficient and informative. Delivery is always as advised. Massive range to choose from as well. Would definitely recommend and have used a few times. Wouldn’t buy glasses anywhere else.

28 de junio de 2023
Valorada con 3 estrellas sobre 5

Service is very good but the glasses…

Service is very good but the glasses were not up to the usual standard ie no box or paper work just a case in a plastic bag

21 de mayo de 2023
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Dear Geoffrey
We are sorry that you are not satisfied with your order. We source our eyewear exclusively from certified retailers. In the case of the Ray-Ban  brand, this is the Italian company Luxottica.
Of course, you have the possibility to make use of your right of return.
Kind regards, 
Edel-Optics

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