Eden Mobility - Bootle Opiniones 10

We went in to Eden Mobility in Bootle today. We were met by Patrick Clancy. Right from the start he was very very knowledgeable and friendly. Let us explain what we wanted without interruptions. He then went on to show us a variety of chairs to suit our needs. He laid out the pros and cons of each one and left us to choose without any pressure. Even came with us to the car to make sure it would fit in the boot. An absolute gentleman and a huge credit to Eden. Thank you once again.

The service at the shop was excellent. Karen was very friendly and very helpful. The follow up service has been terrible! The automatic message stated that I had been tried to be contacted, which I had not. I was not able to get through to anyone to speak to! I eventually got through to sales and via diversions eventually was told the scooter was due to be delivered the Tuesday after Easter . I then got a call the Thursday before Easter telling me it would be delivered Tuesday morning and I would be contacted half an hour before arrival. I am still waiting and I am still being put through to an automated message telling me they have tried to contact me (which no one has) this is very poor customer support.The mobility scooter was ordered in March 2026

Karen was amazing new her stuff .would defo go back

COMPLETE WASTE OF TIME THEY HAVE TAKEN MYMONEY 2500 POUNDS AND LEFT WITH A SCOOTER THAT CAN NOT USE ,
WENT INTO BOOTLE BRANCH MONDAY AND WAS MET BY A LADY WHO SAIDSHE DOSENT WORK FOR EDEN MOBILITY ,
HAD A MESSAGE THEN THURS SAYING THEY ONLY HAVE A WHITE ONE CABIN CAR BUT ONLINE IT STATES RED , BLUE ,GREY ,
IM GETTING CALLED A LIAR BY D AS SAID ITS GREY BUT STILL HAVE MESSAGE ON PHONE
SO THEM AND SNAPI FINANCE
BE WARNED LIKE WITH CARE CO THESE ARE FRANCHISE OWNERS
Edit now come with white second hand old model with a dent in roof , EVEN THOUGH IT STATED ON E MAIL WE ARE NOT BRINGING A WHITE ONE ,DEFINITELY GREY AND BRAND NEW ,
GIVEN UP NOW ,COMPLETE WASTE OF TIME ,EFFORT ,
IF STAFF INSTORE DO NOT WORK FOR EDEN JUST SITTING BEHIND DESK ON PHONE ,

I went into the Bootle store today to enquire about a mobility scooter for my grandad. Karen who was there was incredibly helpful. She couldn’t do enough to assist. A credit to Eden Mobility.

We visited Eden Mobility in Bootle Strand Liverpool looking for a power push wheelchair & was met by a very helpful & friendly assistant Karen.
My husband tried one out & was never rushed or pressured.
Excellent service & an asset to the company.
We now await delivery.

I visited the Bolton store to purchase a cover for my new Gatsby Mobility Scooter, I was served by Jamie Green who was standing in from another store as they were having a change of staff. I found him very knowledgeable and friendly, we had a good chat and was over the moon with the reception I got. Thanks Jamie

Best experience ever in the bootle store Patrick was amazing took us though it all in plain english and even went past closing time end result currently waiting on partners new mpbilkty scooter to be delivered

Bolton store. Special mention to the staff,Eunice and Liz. A lengthy and complicated order was dealt with extremely well with respect and good humour. I was even given coffee and a genuine interest was shown in my personal circumstances. I felt valued as a customer.