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Eden Mobility - Fareham Opiniones 

34
TrustScore: 4.5 sobre 5

4,7

West Street, 5 Savoy Buildings, PO16 0AD Fareham, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went to Eden mobility- Fareham to find my mum her first scooter, as she’s never had one before, the woman in the shop was really helpful, allowing time for my mum to look and try out at her pace. Ve... Ver más

Valorada con 5 estrellas sobre 5

We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased an Eden Excel Move mobility scooter. The staff where fantastic. Jane gave demonstrations of several of the mobility scooters, allowing hubby to take each one for a test run. All the staff... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the Fareham store today, as we have been looking into getting my husband a mobility scooter. As soon as we entered the shop Jane came and asked if we needed help, and then went on to help... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Información de contacto

  • West Street, 5 Savoy Buildings, PO16 0AD, Fareham, England, Reino Unido

  • 01329 550958

4,7

Excelente

TrustScore: 4.5 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(34)

1462 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

We visited the Fareham store today, as we have been looking into getting my husband a mobility scooter. As soon as we entered the shop Jane came and asked if we needed help, and then went on to help and show us a range of different scooters. Jane is very knowledgable about the range of products available. We went on to purchase a folding scooter and a main scooter. Fareham is very lucky to have such a friendly and happy member of staff. 😁👍

6 de septiembre de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Hi Teresa,

Thank you so much for your lovely review! We’re thrilled to hear that Jane made your visit to the Fareham store so positive and helpful. It’s great to know she guided you through the options and helped you find the right scooters.

We really appreciate your kind words and hope your husband enjoys his new scooters!

Best wishes,
Eden Mobility Team

Valorada con 5 estrellas sobre 5

Jane is always so very helpful and…

Jane is always so very helpful and knowledgeable about the range of products available both within her own shop or online.

1 de septiembre de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Hi JLo,
Thank you so much for your kind words! We're thrilled to hear that Jane has been consistently helpful and knowledgeable, both in-store and online. She’s a fantastic part of our Fareham team, and your feedback will mean a lot to her.

If there's ever anything more we can do to support you, please don’t hesitate to reach out.

Best wishes,
The Eden Mobility Team

Valorada con 5 estrellas sobre 5

Excellent staff and service…

Needed to find the right mobiity scooter for my husband and visited the shop in Fareham. The service we received was second to none so thank you Jane for bending over backwards to help us and thank you Neil for putting yourself out of your way to visit us a second time on the same day to bring and demonstrate the right scooter to meet my husbands needs.

29 de agosto de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Hi Catherine, thank you so much for your lovely review! We’re thrilled to hear that Jane and Neil provided such outstanding service and helped find the perfect scooter for your husband. We always aim to go the extra mile for our customers, and it’s wonderful to know that their efforts made a real difference.

If you ever need anything else, please don’t hesitate to reach out. Wishing your husband many happy journeys ahead!

Warm regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Needed help

I had to visit the Fareham store today has I had lost my walking stick
Jane and her colleague were kind, compassionate and professional, helped me choose a stick identical to my old broken one, helped me to not pay VAT, because of my disability and I was able to continue my bus journey home.
Many thanks,I hope to become a regular customer

29 de julio de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Thank you so much for taking the time to share your experience!

We’re so pleased to hear that Jane and her colleague at our Fareham store were able to assist you with compassion and professionalism. It’s great to know they helped you find a walking stick and ensured you received the correct VAT exemption making your visit smooth and stress-free.

We’re truly grateful for your kind words and are thrilled to hear you’re considering becoming a regular customer. We look forward to welcoming you back and continuing to support your mobility needs.

Warmest regards,
The Eden Mobility Team

Valorada con 5 estrellas sobre 5

I would like to thank Jane the manager…

I would like to thank Jane the manager of the Fareham branch in Hampshire. The service I was given over a few weeks was well above the standard of other companies. She spent a lot of time finding the scooter that I needed never to much of a problem to help . Please could you pass my thanks to Jane and Eden for sorting my needs. Keep up the great service.thank you ken/Suzie .aka f.b.

26 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jane was very helpful

Jane was very helpful, I said what I was looking for and she talked me threw and showed me my options
Because of Jane I ordered from Eden.

5 de mayo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Thank you sharing your experience. I am sure Jane appreciates your kind words.

Valorada con 5 estrellas sobre 5

Excellent service from Jane in Fareham

Excellent service from Jane in the Fareham store. Understood my requirements, showed alternatives explaining differences enabling me to make a choice. Scooter delivered earlier than promised and its use demonstrated clearly by delivery man. All done in a week from start to finish.

16 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service with a smile

Very helpful assistant good choice of types, friendly atmosphere. Didn't realise could be vat free.

2 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Thank you for your feedback Jenny, we always strive to deliver friendly and helpful service.

Kind regards,
Eden Mobility

Valorada con 2 estrellas sobre 5

Unreliable product, poor service

Awaiting replacement now, so will update once new product received.
We bought this product 5 months ago, after a month it needed a replacement battery, after 3 miles the battery was depleted instead of advertised 9 miles. We then had a complete breakdown of the product whilst out shopping in January, which resulted in the need for a new motor and brake motor. Whilst awaiting the engineer (unplugged and battery not in) the main battery connector burnt out and the product was smoking. They have not been able to use the product for 5 weeks and we’re awaiting second replacement battery, with no timescales for sorting. The shop itself has been excellent, engineers and service unacceptable. (Update, now 8 weeks not been able to use, product removed and still not fixed or workable).

3 de marzo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Fareham

Respuesta de Eden Mobility - Fareham

Hi Karen, we're very sorry to hear about the issues you have had with your product and we sincerely apologise for the inconvenience this had caused you. If you are still experiencing problems please give us a call on 01724 747 477, or email us on hello@edenmobility.co.uk.

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