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Eden Mobility - Washington Opiniones 

53
TrustScore: 4.5 sobre 5

4,5

Unit 30, The Galleries Shopping Centre, NE38 7SA Washington, Tyne & Wear, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I visited Eden Mobility enquiring about mobility scooter batteries. Chloe gave me sound advice about this. I was interested in the scooters in the store even without my elderly parents with me. I a... Ver más

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Valorada con 5 estrellas sobre 5

Visited Eden mobility Washington 5th September with my dad, we were greeted by Elizabeth Downs, we asked for some advice as my dad can't walk as far as he used to. We didn't purchase anything that... Ver más

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Valorada con 5 estrellas sobre 5

Called in today and staff (Liz) were knowledgeable & friendly , discussed details of requirements , and was shown how adjust the various pieces. I have found it’s always best to deal with so... Ver más

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Valorada con 5 estrellas sobre 5

Took my grandma to Eden Mobility last week as she is waiting for a hip replacement and is struggling walking and standing - we were greeted by Liz who was very warm and friendly. Liz asked us what we... Ver más

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Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Información de contacto

  • Unit 30, The Galleries Shopping Centre, NE38 7SA, Washington, Tyne & Wear, Reino Unido

  • 01914067283

4,5

Excelente

TrustScore: 4.5 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(53)

1485 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Seriously bad after sales and misold us…

Seriously bad after sales and misold us a mobility scooter no demo no brochure delivered to door no demo nothing wasn't any use to my wife waiting five weeks now for a refund,I'm a member of disability UK and have notified them a disgrace

16 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

We sincerely apologise for the difficulties you have encountered regarding your refund. We we’re disappointed to hear about the level of service you have received, and we have taken your concerns very seriously.

We have reached out to you directly to resolve the issue, and we hope that a satisfactory solution has been achieved. Please accept our sincere apologies, and should you require any further assistance, do not hesitate to contact us. Thank you for your understanding.

Valorada con 5 estrellas sobre 5

What fantastic service we received from…

What fantastic service we received from Lisa today when my mum purchased her 1st electric scooter/chair. You made her feel at ease and I can’t thank you enough for the patience you showed my mum and dad.

27 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your feedback, Lisa always delivers great service to all who enters her store. We’re glad our team has been able to help pick the right scooter for your mum that meets all her requirements and we hope that she enjoys her 1st electric scooter.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Very friendly and knowledgeable…

Very friendly and knowledgeable assistant provided an excellent service.

19 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your kind words Alan, we're glad our team has been able to provide an excellent service.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Great service, very helpful.

Liz was extremely helpful during our visit to Eden mobility. She took the time to show us all of the chairs available and was patient while we tested them. We’re very happy with the rise & recline chair we settled on – great comfort at a good price too.

5 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your feedback, Mark. We’re glad Liz has been able to help you find a rise and recliner that meets your requirements. We hope you enjoy your new chair!

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Visited Lisa at Eden mobility

Visited Lisa at Eden mobility, the Galleries, Washington. I was looking to purchase a mobility scooter as my COPD is worsening. Lisa gave a First class service. She was very empathetic & personable and asked relevant questions to understand exactly what I wanted & explained clearly the scooters which would suit my needs. She gave me the chance to try out the scooters & then allowed me time to think, digest & decide which one I was most comfortable with. There was no hard sell. Lisa was patient & kind & armed me with all the information to allow me to make my own decisions. I wish other shops & assistants would learn from the experience I had that day with Lisa & Eden mobility. First class service, first class staff. Thank you so much. I am looking forward to receiving my scooter & enjoying the freedom to go on family day outings & dog walks again.

11 de abril de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your kind words, we’re glad that our team has been able to deliver first class service during your visit. We hope you enjoy your new scooter and we look forward to welcoming you back into our store in the future.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Mobility Scooter purchase

We went to look for a mobility scooter for my husband that would fit in the boot of the car. The customer service we received from Anthony and Liz was fantastic, they were very friendly whilst also being very informative and we were shown everything we needed to know about the scooter we chose from dismantling to reassembly to battery charging etc… We would highly recommend this store.

1 de febrero de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your kind words Helen, we're glad our team has been able to deliver fantastic customer service. Anthony and Liz and the rest of the Eden Mobility Team look forward to your next visit.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

I found your shop by accident i was…

I found your shop by accident i was looking for a mobility shop for awhile when i visited the shop i saw that they supplied riser recliner chairs i bought one on the spot. the staff could not be more helpful they where very patient with me as i have difficulty in walking.

25 de marzo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your review Gary, we're glad our team has been able to help you today. We hope you enjoy your new chair.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

From me ringing up Eden mobility…

From me ringing up Eden mobility Washington yesterday spoke with Dan
Who was really helpful
Mike specialist came to house this afternoon he was professional really friendly showed me how to use my power wheelchair had a little test drive on it too
He was really good explaining how to use wheelchair and explained about the batteries can't believe he has 3 hour drive from north East to Grimsby
Really pleased with the powerered wheelchair thanks

20 de marzo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Thank you for your kind words Karen, we are so glad you found our team helpful and professional!

Valorada con 5 estrellas sobre 5

Great supportive service

Amazing to be able to find Eden Mobility in Washington Galleries where my sister and I shopped today for a wheelchair for our Mam! Liz was so helpful and rang the manufacturer to find the answer to a question we had, which wasn’t answered in the brochure! We bought the wheelchair and wheeled it happily to the car and to my Mam’s!!

14 de marzo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Hi Suzi, we're glad our team has been able to help you out. We hope you enjoy your new product.

Kind regards,
Eden Mobility

Valorada con 5 estrellas sobre 5

Washington galleries. Great staff

So glad to see a mobility shop open in the galleries
I've been in several times and met both Antony and Liz. Both are willing and able to show you the products and offer info and answer questions. They are both lighthearted and speak with a genuine smile that is real (you can tell when it's a "professional" face, after all). I could have ordered online but chose to go back and see them as it was them that sold it to me not the website. Recommend eden mobility no end and hope they are around for a long time. There's a good range of things and I'll definitely be back..

10 de marzo de 2025
Opinión espontánea
Logotipo de Eden Mobility - Washington

Respuesta de Eden Mobility - Washington

Hi Anita, thank you for taking the time to leave us a review - and especially for the lovely feedback on Antony and Liz at our Washington store! They'll be delighted to see you on your next visit!

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