Turned up eventually - Disappointed
Update on Elizabethan Windows 22.04.2025
Yesterday two guys from Elizabethan Windows turned up, unannounced. I was in the bath and my husband had just come in from the supermarket so we were caught a bit unprepared.
I quickly got dressed. The guy took his shoes off, very good. I said are you just going to turn the French door pane of glass over so the black mark is at the bottom and not as noticeable, he said yes. He said if you can't see a mark in glass from 2 metres away then it's
considered to be fine. If that is a rule it is a odd one, who stands 2 metres away from their windows? The guy shouted he had finished and left. I have just looked at the door glass and there is a 3 inch scratch on the glass at the top right of the door they turned upside down. Disappointing but it seems to be the way of the world nowadays.
Have used Elizabethan for all of
our windows. Had new front
windows two years ago, all good
except there is a black rubber
mark between the glass on one
window. They said they could
redo glass but we didn't want the
hassle so decided to keep the
blind 6 inches down so we can't
see it. We decided to use Elizabethan again and ordered new glass for the
rear of the bungalow to replace the georgan bar and so all the windows match. The guys came to fit the new glass and after a quick job they said they had finished, they even gave the glass a clean. I asked is everything OK, no black bits in the glass this time.? They said no. I am mad because I didn't check
and I always do.They left and we
started cleaning the windows. I
noticed in-between the glass on the French doors there are two black rubber marks between the glass just like the front window two years ago. There is no way the guy who fitted the glass wouldn't have seen the mark and he also cleaned them! He obviously chose not to tell me.
I rang Mark and he said the guys would
come back the following day and swap the glass, turning it over would mean the mark would be at the bottom right corner and not so noticeable. Ideally I would like both door glasses swapping so the black mark is at the bottom right on the right hand door. That was the 7th April and I am still waiting, no one has rang or turned up. I am not happy. I wish I hadn't paid straight away. We did want a whole new window making and fitting but I won't use them and will use someone else.
7 de abril de 2025
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