Do not recommend
We chose EM2 company based on a recommendation, but our experience has been sub-par. Despite being promised a two-week turnaround time for our May 16th order, the uniforms did not arrive in time for our first tournament on June 18th. Throughout this delay, our repeated requests for a tracking number were avoided. When a tracking number was finally provided, it showed the items were shipped just days before the tournament. The pinnies sent via overnight delivery to remedy the situation also arrived late. Even by our final tournament, two months after the initial order, we were still missing items.
Furthermore, the sizing and accuracy of the order were highly problematic. Approximately 95% of the apparel did not fit, and a significant portion of our shorts was missing. Although they attempted to resolve this by offering a partial refund and remaking the incorrectly sized apparel, half of the remade items were still far too small. Additionally, when the missing shorts finally arrived, they were the incorrect color, despite them having the correct CMYK code and previous samples.
Communication throughout this process was also unacceptable. Multiple inquiries went unanswered, often requiring us to wait days or a week for a response, forcing us to constantly reach out for updates.
Given the poor product quality, severe delays, and lack of reliable customer service, we are extremely disappointed with this experience and do not recommend this company.