Ember Inns Opiniones 

First visit to the Star Burntwood, the staff were lovely, helpful and friendly, however the food was disappointing, my husband ordered the haddock which
was extremely small approx 4oz total battered weight and very bland, I had the lasagne again very small very bland, both portions we extremely small and we left still hungry, when our plates were cleared we asked if that was the general portion size he said it was, he asked if we enjoyed the meal we said it was very bland he said he would mention it to the chef won't be dining there again

Staff going above and beyond to make me feel welcome and comfortable. Chelsea came over on multiple times to do check ins to make sure our food was okay, if we need any more drinks and it’s stuff like that the little things that makes such a difference to our experience

When entering an establishment that requires you to wait to be seated, I would normally find the notice of this near the main entry points, however, on this occasion it was adjacent to the bar in the middle of the Inn. This in itself isn't so bad, however it forces the customers waiting to block access to the bar, along with this I was waiting with my disabled son who isn't so steady on his feet.
Eager to get to eating we made our choice of posh fish and chips and a Hunter's chicken, with the side orders of onion rings and ciapata garlic bread.
Now please bear in mind, that at a push this Inn might do 150 covers during peak meal times on this occasion (@1900hrs) there were 12 plus 2 (my son and I). So when did our food come? 1 hour and ten minutes later our food arrives.
I could understand if it was busy, or we were at a Michelin star restaurant, this was neither.
To be fair the presentation was acceptable, however a point to note is that a hot plate does not mean hot food! The fish was cooked but was luke warm, as were the chips. Apparently, according to my son, the batter was chewy, the mushy pass were cold and chips barely warm.
The Hunter's chicken was cooked... barely luke warm, chips were cold, peas were cold and the onion rings were luke warm. When cutting into the chicken there was water between the cheese and the bbq sauce (for reference the Hunter's was stacked as chicken, then cheese, then bbq sauce, then bacon), so this would not fall under 'succulent' chicken.
The ciapata was cold and must have had a garlic clove passed over it using a bullet train. When eating, I noted that the outside was crispy (cold) but the inside at the bottom was soggy.
So... long story short...
Poor greeting, which doesn't inspire the customer
Poor waiting time, this is just a no for me, especially for none complex meals
Customer interaction was none existent
What could they do better?.. employ more staff with customer relations training
Cook the food fresh and stop relying on frozen equivalents, people do nor mind waiting if the food is good at then end of it!

Sadly when one feels strongly enough as I did on a recent trip to the Essex Arms Ember Inns site to make a complaint, the least I expected was an acknowledgement of said message.

In a nut shell, we were there with friends a the food quality and appearance was rubbish. The service was at best awful. With no apologies from the team there at the time either.

So far 3 weeks (approx) later and no response from anyone and that was using the official links on the Ember Inns web page

Save your hard earned money and avoid the Essex Arms in Watford

Update: now five weeks since our visit and still have had no response from either the pub or Ember Inns customer service team.SHOCKING BAD CUSTOMER CARE

The Rayleigh Lodge Rayleigh Essex
A HUGE THANK YOU to Tom , Kerry and staff for making our wedding reception absolutely perfect , staff were brilliant couldn’t do enough to help especially Tom and Kerry and Ellie , the 3 courses were so lovely cooked to perfection thank you chef , the evening buffet was beautiful and lots of it such a great venue thank you all
Lots of love Jill & Andy King xxx

Absolutely horrendous service; the management team are even worse AVOID AVOID AVOID!

He's been going there for over 20 years Yorkshire pensioner 82 baffled after being banned

The Ancient Oak in Cottam hosted a car show recently that I attended. Having paid for food that I hadn't ordered, only for them to lose the order for the food I had, is bad enough. The rudeness of the manager was something else though. I complained, they apologised and sent a voucher, but they didn't offer to refund the overcharge though which was bad form. I won't go to an Ember Inns again, that's for sure.

Went to Ship Ashore Milton Keynes for lunch . The person in charge greeted us by calling over from her chair beside the bar. She was pleasant enough if you still find being called darling acceptable.
The good was served on time, my wife and I had pie , one with mash, one chips. The frozen peas were dry , cold and almost yellow. The mash and chips were cold. The pie was tasty but lukewarm. Beef gravy served with a chicken pie.
We did receive check back by front of house, but decided not to complain after recently visiting another Ember Inns pub nearby.
Clearly this company is on the decline as with many of its competitors. Years ago this was an above average meal out for a relatively low cost. It seems you get what you pay for now.
For a midweek lunchtime there were around 8 customers present.
Not completely surprising.

The food and management are absolutely shocking here. Cold food with no taste whatsoever. Complained to the manager who obviously didn`t care at all and was actually quite rude. Avoid.

I visited Embers Inns ,Three hammers in Mill Hill and was treated by a racist thug,he is tall,blonde ,English guy very racist and he talks in a very loud ,disrespectful manner ,he probably comes from a broken home or probably not brought up properly.He has has been disrespectful,rude and is very racist .No one with colour should visit three hammers in Mill Hill.Unfortuntely,we are back in the dark ages ,some people are still brought up in a racist ,arrogant,nasty way .This same racist thug has disturbed our evening several times in the past with his nasty,disrespectful,loud and unprofessional behaviour.I hve never seen any human being so disgusting and racist like him.Anyone who is non white or coloured should this pub like a plague ,unfortunately apartheid is not over yet and three hammers is proof of it.

Macaroni cheese..overcooked..no salad or garnish & sad garlic bread..worst meal on menu

The smallest Sunday roast ever!! Beef okay, Yorkshire pud ok, roasties ok ,
One desert spoon of peas ( not broccoli as menu) a smaller spoonful of red cabbage, 3 batons of carrot. No French mustard and all served Luke warm. 2 meals and drinks £28.
Makes mcD look like a gourmet feast.
Shall not be returning to the fox and dogs Sutton Coldfield!
Couldn’t find a space on ember inns website for reviews - not surprised! - staff didn’t ask if everything was ok with the meal which is not surprising.

I booked for our Sunday Lunch today on arrival I was given table 36 Sat opposite a large table with a dog sat there , not at all happyOur starter came Breaded mushrooms Rock hard they bounced off the plate , then Sunday Carvery …. This was Cold , All vegetables raw , and not at all enjoyable A complete waste of money Think twice before going to this place …. We certainly will

The Earl Haig Bexleyheath very dissatisfied we were a party of 12 pre booked our table in advance only to be told there was no steak they didn’t have any. The manager Dave was very rude to the lady whose birthday it was by slamming his keys on the bar when she complained and commented ( how do I know what people want to eat) . She is +70 so this was very dis respectful. 3 cuts of steak on the menu and not one meal to offer us.this was Earl Haig bexleyheath

Anderton Arms really poor service today. After waiting an hour and twenty minutes and being reassured that it was being plated up we gave up and asked for a refund. Lots of other people complaining. They appeared to prioritize a party (for which we were told to move)

I am currently sitting at a table where we have been waiting for our mains for over an hour and 15 minutes. Staff are friendly but run ragged. Where is our food? I want to go back in the kitchen and help them. Ready to ask for a refund.

I regularly eat at The Beehive, Reigate, It's very Dog friendly and the staff are awesome. I am not a drinker so i only go for a weekly Mixed Grill which I go large as I share the dinner with my dog, Maddie. We are always greeted as we walk through door and Maddie is showered with fuss. The food has always been well cooked and presented, as per instruction (rare stake with nothing on it), yummy :-) The atmosphere in the pub is very friendly and welcoming (to all visitors) as far as I have observed in all the times I go there.. Maddie only has to hear me say "mixed grill" and she immediately runs to the front door and sits waiting (I kid you not) I will only give praise when I see it's deserved and this one is!

Went to the easington in Banbury for brunch. Had a wonderful experience. Great food and friendly accommodating staff.

BOOKED ON MY APP, BUT DIDN'T RECEIVE THE E-MAIL OR ANY NOTIFICATION ,so I phoned the said Restaurant ,which they confirmed the Booking had gone through.
when I arrived at the Turners Mill I was told I'd hadn't booked ,but the had a spare table I could use
Once at the table I explained to the Manageress or regarding phoning up and confirming my booking, I explained I spoke to a Lady on the phone ,in which she replied "theres only 2 ladies who worked in the establishment and one was herself and she didn't take any phone call and the other would be Donna who doesn't make mistakes .(does that make me a liar)
Felt to be made very small and embarrassed in front of my Wife and son.
I've always been a regular visitor for several years now , but sorry never again