emmezeta.hr Opiniones 

I ordered a simple everyday item through the webshop that I couldn't buy in a local store, OK I'll pay for the delivery - it's less than the price of gasoline to the nearest physical store. A few days later, it was also a holiday, and apparently the item - didn't arrive. I got through to the lady on the customer number on the first try at the beginning of business hours - only to be told: the item is being shipped from an external warehouse and only the following week, which means about 14 days after the order.
I give up on the order, I try to reach the call center again - about 10 unsuccessful attempts during the afternoon?
Questions:
Why is there a webshop if the goods cannot be shipped within 2 days from the nearest store where they are available (within the Republic of Croatia)?
Why is no one allowed to answer the existing number of the Osijek branch office anymore? I wanted to ask if it is available? It used to be possible.
Why is there a call center with a paid 072 number - so that I can listen to a melody while no one answers? Why can't I check with a live person the availability of the item in the nearest physical store.

I cancelled the order - via the web form.
I found the same item in a competing store in the same city as the Emmezeta store - €10 cheaper. That covered the cost of fuel for me.
Emmezeta is no longer a good store, the items are more expensive than at the competition, getting information is an impossible mission. I rarely and never give bad reviews - but they deserve it, Fix it.

Kupili smo krevet za spavaću preko web shopa. Kod isporuke je ustanovljeno 5 minuta nakon odlaska kurirske službe da je puknuta podnica. Na sve to kurirska služba ne želi vratit nego se javit njima ili emmezeti na reklamacije. Prijavljeno emmezeti te od tada nikakvih mailova za prihvat garancije niti ničega pa evo krevet stoji zauzima prostor i ti brajko spavaj na podu.

Da postoji natječaj za neprofesionalnost, bili bi ozbiljan kandidat.

Whenever we see something in the showroom we like, it is never available! What is the point of displaying things no one can buy? We are constantly frustrated by this practice. We spent ages checking all kinds of stores and finally found a kitchen we liked ... of course, although there are signs all over the display saying it is on offer, it isn't actually available. Next we find just the parasol we want ... again it is not available – in the shop or online – and, of course, you can't possibly have the one that is on display, at any price, even though it is totally pointless for it to be on display as you can't buy it! Aaagh!!!!!!! Every time it is like a slap in the face with disappointment. It makes you wonder what is the point of the shops at all ...

Moje reklamacije napravljene su u siječnju i odnose se na radni stol i predsoblje, radilo se točno o 2 daske. Stol je već u paketu došao krivo, dok je stažnja daska predsoblja oštećena na 3 mjesta prilikom montiranja, što sam sama prijavila, dok je stol prijavio monter. U prethodna 3 mjeseca, koliko je prošlo od reklamacija, zovem i šaljem mailove svaki tjedan. Svaki puta dobijem drugačiju informaciju, dakle otvoreno laganje klijentu i potpuno nepoštovanje, što imam na mailu i na pozivima jer se snimaju od strane Emmezete. Istaknula bih najsramotniju od mnogih laži, u mailu piše da je dio od stola oštećen došao, dok mi je na telefon rečeno da je isti dio izgubljen. To je samo jedna u cijelom nizu laži. Prije 3 tjedna mi je obećano putem poziva i potvrđeno malom da će do kraja travnja obje reklamacije biti rješene. Ne samo da nisu riješene i da je danas zadnji dan u mjesecu, nego me nitko nije niti obavijestio danas i ispričao se što opet, jedno od mnogih obećanja nije ni blizu ispunjeno, ponovno sam ja bila ta koja je morala zvati.

Danas je zadnji dan travnja, dakle još jedna laž i neispunjen dogovor. Prošlo je 3 mjeseca od mojih reklamacija, a radi se o 2 daske. Lagali su mi, pokazali nula poštovanja jer smatraju da sam samo klijent u nizu koji njima "ne može ništa".
Danas sam ispunila prigovor na Emmezetinoj stranici, ostavit ću svoje recenzije i iskustvo gdje god mogu, te se obratiti Udruzi za zaštitu potrošača i ići legalnim putem jer zbog čekanja od 3 mjeseca, ja ne mogu unijeti ostatak namještaja i kasnim sa selidbom 2 mjeseca. Ako se navedeno ne riješi u roku od 15 dana, obratit ću se Udruzi za zaštitu potrošača također.
Lažu klijentima, neprofesionalni su, nepravedni, neprimjereno ponašanje koje nikad dosada nisam susrela, a moja obitelj godinama je stalni klijent. Ovako se vraća ljudima kao nama koji sve plaćaju na vrijeme, zovu 3 mjeseca i pišu malove, ljubaznima i strpljivima, a s njihove strane jedva nekoliko potpuno neiskrenih isprika. Smatraju da se dobre i poštene ljude može tretirati kako požele, i tu se varaju. Može ih biti sram, ali očito ga niti nemaju, a sada su izgubili cijelu obitelj vjernih klijenata.

Dostavili su mi oštećenu kutnu garnituru, ni 15 dana nakon prijave oštećenja ništa nisu napravili, opravdavaju se i to vrlo drsko, da su kontaktirali proizvođača, te čekaju odgovor. Nisu ponudili nikakvo riješenje!

Absolutely awful customer service, the item I ordered was a different color than advertised, when I saw that at store upon pick up I wanted to return it and cancel my pick up from warehouse. Prior to ordering the sales associate reassured me I could return it. Neither color nor their staff were true to their word.

Naručen ormar, došao nakon 45 dana. Većina ormara je na čošku bila zakinuta i oštećena. Došao bez police i s polomljenom glavnom pločom. Reklamacija uvažena i nakon 2 mjeseca još ništa nije došlo, vjerovatno ni neće. Užas, izbjegavati!!!

Već skoro 4 mjeseca čekamo otklanjnje neispravnosti na proizvodu koja je utvrđena prilikom ovlaštene montaže. Stalno se izmotavaju da ne mogu stupiti u kontakt s proizvođačem. Istovremeno u njihovom centru se može naručiti isti proizvod. Dakle nemaju ga na lageru već ga naručuju izravno od proizvođača. Nevjerojatni su, to nema veze sa starom Emmezetom. Da nisam koristio uslugu njihovog montažera mislim da ne bi niti priznali reklamaciju. Uputili smo posljednji prigovor, ako ne bude reakcije ide prijava Državnom inspektoratu.

Items were very low quality and they do not want do anything about damaged items…

Ordered items on line 26/12. On 09/01 was told one item not available and if i wanted rest shipoed. Asked them to ship remained items. Next day on 10/01 was told remainder not available either. I dont know how their web shop operates and what kind of stock control they have but makes me think there is none whatsoever. Dont waste your time on web shopping from them.

Rade budale od kupaca. Robu naručenu preko web shopa ne isporuče, i tvrde da su slali mail o preuzimanju, koji nikad nije stigao.

Zbog njihove greške i oštećenja kutne garniture, odbili su mi jamstvo izjavljujući da jamstvo ne pokriva "mehanička oštećenja" bez ikakvih dokaza. Ovu trgovinu zaobilaziti u širokom luku

Emmezeta Hrvatska/ FLIBA d.o.o. demonstrates concerning practices in their customer service and return policies that appear to deliberately obstruct consumer rights. My four months experience of awaiting on exchange of faulty product reported within 2 days revealed several problematic practices:
1. Denying legitimate warranty claims by mischaracterizing them as discretionary "courtesies" rather than legal obligations, even for defects reported within 48 hours
2. Imposing discriminatory return policies that exclude customers who opt for home delivery or lack personal transportation
3. Maintaining asymmetric information practices: withholding staff identifiers while collecting extensive customer personal data
4. Operating with inadequately trained customer service personnel who frequently display unprofessional conduct
5. Systematically refusing returns until faced with regulatory threats (evidenced by their sudden ability to process a return within 24 hours of mentioning the consumer protection inspectorate)

Emmezeta Hrvatska/FLIBA d.o.o. processes and customer service is broken and requires substantial reform to meet basic consumer protection standards. Their practices suggest a deliberate strategy to discourage returns and warranty claims through bureaucratic obstacles and misinformation. This approach not only violates Croatian consumer protection laws but also damages customer trust and brand reputation. I do recommend external regulatory oversight and enforcement actions may be necessary to ensure compliance with legal obligations and improve service quality for all customers.

They don't deliver purchased items. You have to go argue with them to get the goods delivered to you. The first time I thought it was ok, it happens,once.
Now it happened again and I've been waiting for over two months for the goods for which the deadline was a month. Lying thieves, run away from them.

Worst webshop experience ever!

Please avoid if possible. We made a purchase through their webshop on 22nd of February and still haven't received the product (now is 13th od May).
In addition - they canceled our order without reason a few weeks after purchase. They didn't notify us nor they refunded. And when I saw that in their app - I contacted them and they had no explanation. I was furious - they tried to cancel and didn't even bother to refund or contact me.
Now they are claiming that it will be delivered, but who knows when... It's been almost 3 months...
I fear we'll never receive the items purchased.

In addition - online purchase process is very poorly executed I wonder how anybody ever buys anything there.

Customer service non existent!

Never again!

In my experience - for furniture - only IKEA or private carpenter/ furnirure maker.

Neverever again emmezetta!!!!
In May 2024 I ordered furniture in the emmezetta Shop in Zadar for my new Appartement on the Island of Pag. They promised me the delivery for End of July. I tried end of July to verify the delivery via phone, but Nobody Pickel either this call neither about 30 Tries until mid of August. Also on my emails I didn’t get any answer! So i went to the emmezetta Shop in Zadar, and they promised me, that I will get the Date of delivery in the next 2 days. Of course Nobody called me up. After totally 3 Visits, waiting and giving false promises finally I cancelled the Order, ask for a money refund, and order it at another furniture Shop.
This is the last time I am ordering anything at emmezetta. It was one of the worst shopping experiences in my life.

Nazalost ovdje ne postoji -5 zvjezdica, jer ova je jedna sto mora, ne sto je zasluzena. Da nije smijesno bilo bi zalosno.
Kupili smo kutnu garnituru u Zadru, a istu smo o svome trosku preuzeli u poslovnici Split, jer nije bila dostupna u Zadru. Garnitura je bila iz dva dijela, tek prilikom sastavljanja smo skuzili da se ne uklapaju kako bi trebalo jedna u drugu i da su dijelovi razlicite boje/nijanse.
Pisali smo odma reklamaciju, i evo proslo je vec vise od mjesec dana a po tome pitanju jos uvijek nije uradjeno NISTA. U Reklamaciji su bili navedeni svi potrebni podatci(boja,ime, broj racuna, dan kupnje itd), povratni mail je da zele sliku racuna, sto smo im i poslali. Nakon toga ponovo email od istih, trebaju sliku naljepnice na kutnoj, i to su dobili. Na kraju traze sliku pakiranja i naljepnice na pakiranju(sto je naravno baceno pri unosu iste u kucu).
Molim? Radi se o reklamaciji! Zar racun (+inf sa kutne) nije dovoljan?
Sta se desi sa ljudima koji reklamiraju stvari poslije godinu ili vise a zive npr u stanu, dali oni trebaju da pakiranje od 30metara nailona cuvaju kao dekoraciju u dnevnoj sobi za "nedaj bože" reklamacije? Dali ste vi realni? Ili je to jednostavno vas nacin kako pobjeci od gresaka koje radite u samoj proizvodnji, isporuci, prodaji ili sto vec?
Na kraju je kao reklamacija zaprimljena ali da bi obavili zamjenu, kutna garnitura mora biti zapakirana. Da naravno evo idem brzo pronaci neki paket da zapakiram, pa niste prodali set lonaca i poklopaca da se zapakira nego kutnu garnituru o cemu vi pricate uopce. Pa da besplatno dijelite stvari ne bih vise nikada usla u vasu poslovnicu.

Two opportunities = two disasters!

A year ago I gave it a first try by ordering bedlinen for apartments. After months of waiting and giving false promises finally I had to cancel an order, ask for a money refund, and order it at another location.
Now after one year, I decided to give it another try by ordering a balcony set (table and two chairs), and guess what? The web shop promised delivery time was 15 working days and I ordered it on 29.04. Today is 08.06 and they still don't know when it will be delivered. This is the last time I am ordering on this webshop. It was one of the worst online shopping experiences of my life.

No order received, no response in days...