The staf were extremely helpful in guiding me through the ordering process as an existing customer for my new tag for France, I have been with Emovis for many years and have never experienced any is... Ver más
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Consulta las opiniones de los clientes
Excellent service this time, as always with Emovis. Their ultra-prompt action and friendly service puts other suppliers to shame. One is able to able to resolve any queries on the phone, altho... Ver más
La empresa ha respondido
This company ensures trouble-free passage through French motorway toll booths. The family have been using two tags for trips throughout France for many years; firstly through Liber-T and latterly thro... Ver más
La empresa ha respondido
Liber‑T made driving in France effortless. Easy to order, quick delivery, and worked perfectly at every toll. No stopping or queues and clear online billing. Highly recommended.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Travel without stopping on European Motorways Worried about tolls in France, Spain and Portugal? Emovis Tag UK can provide UK customers with a tag for automatic payment of motorway tolls. UK Call Centre based in Harrogate.
Información de contacto
Unit 10, Hornbeam House Hornbeam Park Hookstone Road, HG28QT, Harrogate, Reino Unido
- 01423299017
- customer.service@emovis-tag.co.uk
- www.emovis-tag.co.uk
4,7
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Response and re-issue of a non-working…
Response and re-issue of a non-working Emovis tag was prompt and hassle free.
19 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your review. We’re delighted to hear that the response and re-issue of your non-working Emovis tag was prompt and hassle free. We always aim to provide a smooth and efficient service, and your feedback is greatly appreciated.
SITE WAS EASY TO USE AT APPLICATION AND…
SITE WAS EASY TO USE AT APPLICATION AND APPEARS TO HAVE BEEDEPATCHED QUICLY
20 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your feedback! We’re delighted to hear that you found the application process easy to use and that your order appears to have been dispatched quickly. We appreciate your support and hope you continue to have a great experience with our service!
Website very clear.
Website very clear.
Very prompt responses.
All works well.
19 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your great feedback! We’re pleased to hear that you found the website clear and easy to use, and that our team was able to provide prompt support. It’s wonderful to know everything is working well for you!
The staf were extremely helpful in…
The staf were extremely helpful in guiding me through the ordering process as an existing customer for my new tag for France, I have been with Emovis for many years and have never experienced any issues or problems long may they remain.
Kind regards
Paul Snook
18 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you so much for your kind words and continued loyalty over the years. We’re delighted to hear that our team was able to guide you smoothly through the ordering process for your new France tag. It means a great deal to us to have your trust and support, and we’re very pleased that your experiences with Emovis have consistently been positive. We look forward to continuing to provide you with excellent service for many years to come!
Fast delivery
Everything arrived really quickly and looks to be of good quality.
16 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your lovely review! We’re really pleased to hear that everything arrived quickly and that you’re happy with the quality.
Terrible service!
Terrible service!
I ordered this tag more than a week before it finally got delivered, despite having paid for the overnight delivery option they have. On top of tis, when I finally revived it the clip was missing for it, so useless to use unless you want to take the risk if holding it up while driving!
When I complaint, all I got initially as a AI robot which kept apologizing but did nothing - and then finally someone got back tome saying. that it had been delivered and signed for and gave me a post office link that didn't work to prove it! Of course it got delivered BUT 1 week late!!!
So find another company to get your tag. I wouldn't use them again if I could return the tag and get are fund, which they refused to do, and I did not even get a refund for the overnight delivery cost I have had to pay.
Worst customer service ever.
11 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for taking the time to share your feedback. We are very sorry for the frustration caused by the delay to your order, the missing clip, and the experience you initially had with our customer service process. We completely understand how disappointing this must have been, especially after selecting and paying for overnight delivery.
Following our recent communications with you, we understand that this issue has now been resolved.
Customer service is below average.
Customer service is below average.
12 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
No further information has been given
Very good so far
Very good so far. Ordering was straightforward and shipping speedily executed. Now waiting on delivery and then usage in June.
11 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your review. We’re pleased to hear that you found the ordering process straightforward and that your order was dispatched quickly. We hope your delivery arrives soon and that everything works smoothly for your travels in June. Thank you for choosing us, and we appreciate your feedback.
Had a problem with a tag and clip
Had a problem with a tag and clip. This was soon solved by a very helpful member of staff who quickly understood the problem I was having and gave a solution without fuss.
7 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your lovely review. We’re sorry to hear there was an issue with your tag and clip, but we’re delighted that our team was able to resolve it quickly and efficiently for you. It’s great to know the support you received was helpful and straightforward. We really appreciate your feedback and your support.
Clever device poor customer service.
Tag works very well in France.
Speed of turnaround of old tag not slow but not quick either!
Attitude of customer service staff in Harrogate appalling. Not helpful. Won't give their names and only go by 'The Emovis Team'. Just use the website as much as you can to avoid frustration.
After Trustpilot/Emovis querying my review I can honestly say that this is the only end you'll get to an email from them:-
Kind Regards,
Customer Services
Emovis Tag UK Ltd
NEVER a name to go back to regarding your query so you have to email them again explaining all again as they won't read the previous email and on the phone they won't give their names stating that anyone should be able to help. Emailed replies usually come with a link to help pages on their website and nothing else. I changed phones since the problems I had and so have lost the recordings of the calls but I maintain, Great Product, Efficient Billing, Poor Staff Attitude.
10 de agosto de 2025
Opinión espontánea
Respuesta de Emovis Tag
Thank you for taking the time to share your feedback. We’re pleased to hear that your Tag is working well in France, though we’re sorry that other aspects of your experience did not meet expectations.
We apologise for the frustration caused by the turnaround time and, in particular, your interaction with our customer service team. This is not the level of service we aim to provide. Your comments have been noted and will be shared internally so we can review and improve both our communication and support experience.
We appreciate your honest feedback, as it helps us identify where we need to do better.
Very easy to order and the Web site…
Very easy to order and the Web site chat options answered all my questions quickly before I ordered the tag.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that our website chat support was able to answer all your questions quickly before placing your order. We really appreciate your feedback and hope you’re delighted with your tag.
Payments Taken Without Authorisation
The process of setting up an account is simple and I received the TAG as requested on time.
However, due to a change of circumstances I did not use the TAG so returned it quickly.
I have been invoiced again since for a full months usage even though I was expecting a refund.
I notice other comments about amounts being taken from accounts without authorisation.
I have contacted them via contact forms and telephone and still experience the same thing.
Service is take money deal with the consequences later.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
We’re sorry to hear that you’re unhappy with our service.
We offer a 14-day cooling-off period. If a cancellation request is received within this time, any associated charges will be cancelled and the account closed. If we don’t receive a cancellation request, the account remains active. An invoice is then generated on the 10th of each month to notify the account holder of any upcoming charges, which are collected on the last working day of the month.
All billing is processed monthly in arrears, and no payments are taken upfront, allowing time to review and request cancellation if needed.
We’d like the opportunity to resolve this for you. Please share your details with us so we can contact you directly and assist further.
Very prompt and efficient service
Very prompt and efficient service. I needed to speak to customer services in the UK and they were great. The Tag was also delivered quickly. Dispatched the same day it was ordered.
2 de mayo de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your wonderful review. We’re delighted to hear that you found our service prompt and efficient, and that our UK customer service team was able to help. It’s great to know your Tag was dispatched the same day and delivered quickly. We really appreciate your feedback and your support.
This is a very efficient company
This is a very efficient company. Fast with their deliveries and never any problems. Would highly recommend.
27 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you so much for your kind words! We’re really pleased to hear that you’ve had such a positive experience with our service. Delivering quickly and reliably is something we take great pride in, so it’s wonderful to know that’s been reflected in your experience. We truly appreciate your recommendation.
Liber‑T made driving in France…
Liber‑T made driving in France effortless. Easy to order, quick delivery, and worked perfectly at every toll. No stopping or queues and clear online billing. Highly recommended.
11 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your fantastic review! We're delighted to hear that Liber-T made your driving experience in France so effortless. It’s great to know you found the ordering process simple, the delivery quick, and that everything worked smoothly at the tolls.
Avoiding queues and having clear online billing is exactly what we aim for, so your feedback is truly appreciated. Thank you for recommending us, and we hope to support you again on your future travels!
Fantastic service,my old tag had…
Fantastic service,my old tag had expired,my replacement arrived 2 days after my phone call,oh and how quick was it when I actually spoke to a real person who explained everything simply to me, without being patronizing. Great company, great service,thanks guys 👍
21 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you so much for your fantastic review! We're really glad we could get your replacement sorted so quickly and that everything arrived within a couple of days.
It’s especially great to hear that you had a positive experience speaking with our team—we always aim to explain things clearly and respectfully, so your feedback means a lot.
Thanks again for your kind words and support!
Excellent service
Excellent service, very helpful telephone receptionist. Well done on all round service.
22 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your wonderful feedback! We're so pleased to hear that you found our service excellent and our customer services team were helpful. We’ll be sure to pass on your kind words to the team. Your support really means a lot to us—thank you again!
a great service all round
23 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. Your feedback means a lot to us.
Outstanding service.
Excellent service this time, as always with Emovis. Their ultra-prompt action and friendly service puts other suppliers to shame.
One is able to able to resolve any queries on the phone, although the website gives all the information one needs to know.
Very prompt service, particularly if a request for a new tag is placed online before 2.00p.m.
21 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your outstanding review! We're thrilled to hear that you've consistently received excellent service from Emovis.
It’s great to know that our team’s prompt response and friendly approach made such a positive impression, and that you find both our phone support and website helpful for resolving any queries.
We’re especially pleased that our quick turnaround on tag requests is meeting your expectations. Thank you again for your continued support—it really means a lot to us!
I had been waiting for over 5 weeks to…
I had been waiting for over 5 weeks to receive a tag from another company that still has not turned up.this company from the first call yesterday to receiving the tag today was less than 24 hours excellent service
22 de abril de 2026
Opinión espontánea
Respuesta de Emovis Tag
Thank you for your fantastic feedback!
We’re really sorry to hear about the long delay you experienced elsewhere—that must have been frustrating. It’s great to know we could step in and get your tag to you in under 24 hours from your first call. Providing fast, reliable service is exactly what we aim for, so your comments mean a lot to us.
If there’s anything else we can help with, please don’t hesitate to get in touch. Thanks again for choosing us!
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