I had a really positive experience with the Equality Advisory Support Service. I spoke with Deborah, who was kind, understanding, and genuinely supportive from the start. She listened carefully, took... Ver más
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Consulta las opiniones de los clientes
Whilst on holiday in England (I am from Northern Ireland), my friend & I experienced upsetting disability discrimination. As this had occurred in England, I had to seek advice there. I spoke to a l... Ver más
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RORY HE WAS THE PERSON works within the e a s s advisory. He gave me some excellent advice. He had time for me and every question I needed to be asked he could answer professionally he spoke to me... Ver más
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Spoke to a very helpful advisor called Debbie, she went through everything thoroughly and made sure any questions I had were answered to the best of her knowledge. Would use this service again if need... Ver más
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Información sobre la empresa
Escrito por la empresa
We provide advice to individuals on the Equality Act 2010 and the Human Rights Act 1998. Our free helpline is available on 0808 800 0082. If you feel you've been a victim of discrimination, get in touch. Please be aware we do not provide legal advice.
Información de contacto
Reino Unido
- www.equalityadvisoryservice.com
4,6
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Respuesta de Equality Advisory Support Service
Hi there,
Thank you for your review. I am pleased to hear that you feel the advisor you spoke to was patient and provided you with some clarity.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Amazing advice
Amazing advice. Really helpful. Massive and very big thank you to Jayne. The information will help us going forward and is peace of mind to have that knowledge.
14 de febrero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi there,
Thank you for your amazing feedback. I am glad that you found our information useful and I will pass this feedback along to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Mr K K
I called EASS in hopes of getting some advice on my employment situation. I was put through to Jamie an Equality Advisor. She asked me brief questions to get more of an understanding on my situation, Then clearly broke down my options. Jamie was very helpful abd made me feel very confident about my situation. Very well mannered and polite. Would highly recommend their service. I am very happy and would like to say a big thank you.
31 de enero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi there,
I am glad to hear that you are satisfied with your recent contact to our service and that Jamie was able to assist you with your issue. I will pass this feedback along to him.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was wonderful and so helpful…
Jayne was wonderful and so helpful highly recommended
24 de enero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Patrick,
Thank you for your amazing feedback and I am glad you were satisfied with the service you received. I will ensure that this is passed on to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Excellent help, support and guidance
Used the online chat feature for help and advice.
Was helped by an advisor called Whitney.
The service was very helpful and knowledgeable in helping with my query and gave me support and guidance going forward with my issue.
The whole process was extremely straight forward.
I'd advise anyone who needs a service like this or similar, to contact them.
21 de enero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Kay,
I am happy to hear you were satisfied with your recent contact to our service with advisor Whitney. I will ensure that this feedback is passed along to Whitney.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
the online help chat is amazing for…
the online help chat is amazing for those who need to know where to go for help next. ashame that if in poor signal area you get booted off too quick so recommend you keep in one area due to this.
10 de enero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Chloe,
I'm happy to hear that you found out live chat function useful.
Please do get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was great
Jayne was great, very thorough and gave me lots of insight on my current work issue with my disability.
3 de enero de 2025
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Nichola,
Thank you for the amazing feedback.
I'll pass this along to Jayne for you.
Please don't hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Called 5 times today , no answer at all
This service is crap . No agents who answer the calls or even online just continuing searching for agent and I am 1st in the queue . This is a waste of tax money and called 5 times this morning and they cheeky asked me about how the agent did all 5 timed with no agent at all . These are liers about civil rights and I was recommended by ofcom to call these . They just want free money that's it .
23 de diciembre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Steven,
I'm sorry to hear that you have been unhappy with the service you've received from us today.
We are a small helpline that services the whole of England, Scotland and Wales, and sometimes, specifically around the Christmas period, we can become extremely busy due to the expected closures later in the week.
We do our best to answer each call as quickly as we can and I apologise that you have had to wait on this occasion.
I can see that you did manage to get through to us this morning and our adviser Jayne has been able to assist.
Please don't hesitate to get back in touch if you require any further advice.
Best wishes,
EASS Team
Respuesta de Equality Advisory Support Service
Hi there,
Thank you for the great feedback.
Please come back to us if you need any further advice.
Best wishes,
EASS Team
Awful service
What a joke! No advice given after several attempts to contact these people.
Emails not responded to in sufficient time.
Constantly asking the same questions which have been replied to.
Agreed to call me which did not happen. Rang the representative, no answer, left a message. Never again.
7 de noviembre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Karon,
Thank you for taking the time to leave a review and I'm sorry to hear that you are dissatisfied with the service you've received from us.
I've taken a look at your records and I'm unable to see an occasion where we have agreed to call you back. We are predominantly an inbound helpline, and wouldn't usually make callbacks. We also do not have your contact phone number on record.
However, I do completely agree that the number of questions you were asked in regard to this issue was excessive and I will address this with the adviser in question.
I can see though that you were advised towards the beginning of your contact with us that the issue you have experienced, though understandably upsetting, is something that would be unlikely to fall under the Equality Act 2010 due to it being a problem with the service users of your workplace and not directly under a sector that the Act covers.
I can see that we have provided some signposting to organisations that may be better placed to assist in these circumstances and I wish you the best of luck in resolving your issue to your satisfaction.
Best wishes,
EASS Team
Lovely conversation with great advice
Jamie was really able to break down the information for me and ensured that I understood the information given. He was empathetic, patient and really listened to me when feeling so overwhelmed. Thank you so much Jamie.
29 de octubre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Sam,
It's lovely to hear that Jamie was able to help you with your issue. I'll pass your feedback along to him.
If you need any further advice, don't hesitate to contact us.
Best wishes,
EASS Team
Impartial support
Jayne provided me with all information I needed. It helped me to identify the type of discrimination I have endured.
25 de octubre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi there,
It's great to hear that Jayne was able to assist you and provide information that will hopefully help you take your issue forward.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I had a conversation with Umar…
I had a conversation with Umar yesterday regarding some challenges I have been facing with my employer recently, he was extremely helpful and aided me with protecting myself against unfair conduct. Umar gave impartial information that was informative and relevant, this has given me so much reassurance and I am massively grateful for his time.
17 de octubre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Charlie,
I'm pleased that Umar was able to help you with information regarding your employer and I hope you manage to get a positive resolution.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I have spoken to Umar today to get more…
I have spoken to Umar today to get more information on work dispute ,he was very patient and helpful and kind and gave me the great advice how to resolve situation
10 de octubre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Ivetka,
I'm so happy that Umar was able to help you with information regarding your work dispute.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
EASS Feedback - Umar …
I spoke with ‘Umar’ today regarding advice relating to Nottingham City Council. Unar was polite, empathetic, considerate and provided impartial advice, explanation around the legislation, showed empathy and understanding. What a really professional and kind man.. I’d certainly hope my feedback to his service is recognised by the organisation in addition to the survey completed .
Thank you Umar
7 de octubre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Andrew,
Thank you so much for your kind feedback. I'll pass this along to Umar. I hope you're able to resolve the issue with the council but please don't hesitate to come back to us if you need any further information.
Best wishes,
EASS Team
Had a really helpful chat with Jamie
The caller I got was great and very understanding. I have autism and they took their time to help me understand everything and treat me with compassion which I appreciated with what I am dealing with at work. They were very professional and knowledgeable and had great answers for all my questions. I think they need a bonus or something because it was great service and I am very impressed.
27 de septiembre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi there,
I'm happy that Jamie was able to provide all the support you needed and I'll pass along your feedback.
I wish you the best of luck in resolving your issue with your workplace.
Please come back to us if you need any further information.
Best wishes,
EASS Team
James on the live chat….. OUTSTANDING!
I spoke to James on the live chat regarding my daughter and her disability. I feel like someone has finally understood us and provided us with adequate information to help her!
16 de septiembre de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Sharon,
I'm really glad that James was able to support you with this and I hope that you're able to find a positive resolution for your daughter.
Please come back to us if you need any further information.
Best wishes,
EASS Team
Support To Fight for Equality Rights
So the advice and guidance received from the service was amazing. In terms of ever getting resolution, this was my last hope.
Without expensive and lengthy court proceedings.
However I was convinced I was being discriminated against as a customer. The company In question was not making reasonable adjustments. The advisor clearly guided me through the points to make, and how to reference legislation.
The template letter was brilliant, I sent to there legal team. I had a response within a day, having been given cut and paste answers previously stating they were investigating and reviewing. In 7 days they had put in measures, acknowledged previous responses were not good enough.
Sometimes you have to take on the big branded companies.
Amazon UK In this case.
Will definitely seek advice if required in future.
21 de agosto de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi there,
I'm happy that you received a response after using our template letters and I really hope this leads to a positive resolution for you.
Please don't hesitate to get back in touch if you need any further assistance.
Best wishes,
EASS Team
Excellent advice from Jamie.
Excellent advice from Jamie.
I contacted the helpline and Jamie provided in-depth, thorough and knowledgeable help. I'd highly recommend using this service.
12 de agosto de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Claire,
I'm so glad Jamie was able to help.
I'll pass along your great feedback.
Best wishes,
EASS Team
I spoke to a Lady called Jane
I spoke to a Lady called Jane
An absolute trooper. I was crying/broken and Jane was fantastic very professional and helpful. Thank you 😊 Jane
8 de agosto de 2024
Opinión espontánea
Respuesta de Equality Advisory Support Service
Hi Siobhan,
Thank you for your great feedback.
I'm happy we were able to help. Please don't hesitate to get back in touch if you need any further support.
Best wishes,
EASS Team
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