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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Do NOT use EPM for “American Gift” DPA. 1 star. We initially closed Sept 2025 and were told we could refinance in 6 months and roll ALL closing costs into the loan with a full application. Th... Ver más

Valorada con 1 estrellas sobre 5

Our experience was nothing short of a nightmare! The process took over 65 days, we almost lost our dream home TWICE! The underwriter fought us every step of the way on the most self explanatory things... Ver más

Valorada con 1 estrellas sobre 5

Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. May... Ver más

Valorada con 2 estrellas sobre 5

EPM did everything to help us in the beginning. Once they knew they had our business and we were stuck, they started slacking and not telling us they needed things and not telling us what was happenin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Institución financiera

Información proporcionada por diversas fuentes externas

Equity Prime Mortgage LLC is a national lender whose operations extend to over 45 states. We provide a variety of mortgage products to assist you with finding solutions to all of your needs. Our company has Certified Underwriters on staff which allow for decisions on your application quickly. We maintain a dedicated professional sales and operations staff that insures the closing process is quick and efficient.


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

131 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Worst experience

No professionalism. I felt I am doing very big mistake by selecting this mortgage company.

7 de febrero de 2017
Opinión espontánea
Logotipo de Equity Prime Mortgage LLC

Respuesta de Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

Valorada con 5 estrellas sobre 5

Great Experience

Great Company always a pleasure to deal with. Matthew Webber is really good at what he does and if you don't understand he'll take the time to explain. Refinance went smooth.
Thanks again

7 de febrero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad Experience

I had an awful experience with my lender. She lost several of my papers, many with sensitive information on them. She also sent the wrong documents to me in more than one occasion. She was not timely in responding back to phone calls or emails and came to closing late.

7 de febrero de 2017
Opinión espontánea
Logotipo de Equity Prime Mortgage LLC

Respuesta de Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

Valorada con 5 estrellas sobre 5

excellent mortgage company to deal with.

Michael Storey and his processor, Shirley, we're great. From beginning to end it was an extremely easy process. Without hesitation, I will definitely recommend to anyone I know who is looking for a lender.

7 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

DeMarco refinance

Everything went fairly smoothly, always a few hiccups in this type of transaction but compared to some of the horror show closings I've gone through in the past this one was great. Website for uploading docs is second to none and really sped the proces up a lot. Easy to understand and use - took docs right off my hard drive and sent them over, no mail, no copies, no faxing - very convenient

7 de febrero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

😭😭😭

EPM did everything to help us in the beginning. Once they knew they had our business and we were stuck, they started slacking and not telling us they needed things and not telling us what was happening and basically not communicating at all. For first time home buyer this was EXTREMELY frustrating. I will NEVER recommend EPM to anyone looking for mortgage services.

2 de febrero de 2017
Opinión espontánea
Logotipo de Equity Prime Mortgage LLC

Respuesta de Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

Valorada con 5 estrellas sobre 5

First Time Homeowner!!

The team at Equity Prime Mortgage did a great job! I worked with several different team members at different phases of the mortgage process from initial estimates, to paperwork collection, and underwriting. Each member of the team was on top of every detail and I didn't need to re-explain anything. Besides the low interest rate, the biggest thing was the much lower than expected closing costs. They closed the deal on time!

2 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

As stated previously the staff was professional, personable and available to answer all my questions. The process was timely and painless.

1 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

My AWESOME experience!

I had an AWESOME experience with Edgar and his team at Equity Prime Mortgage! They were attentive, patient, caring and so understand. They led us through the process and educated us when we did not understand. They listened to our concerns and answered our questions. Their customer service is impeccable, to say the least. THANK YOU team Lozado for all you did to make our dream of home ownership come true.

1 de febrero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Equity prime is the worst

Equity prime changed the paperwork last minute to make it legal to keep $1500.00 of my money after telling me and my realtor that I was going to get it back. I was told of one HOA when there were 2 (found out during signing). I was also never advised of my residence being in a flood zone.When I sell I won't use either the same realtor or equity prime. Worst experience ever! None of them kept their word.

1 de febrero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sold the loan

Sold my debt to another company 12 days after closing, didn't like the way it went down. New company called the first month the mortgage was due telling me I was delinquent never even heard of the company. Took over an hour on the phone to straighten everything out.

1 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service, great rates

We had a great time working with equity prime mortgage. They were knowledgeable, responsive, and hard working. Would definitely recommend them to anyone we know. Thank you!

1 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Damien Russell

I reached out to Equity Prime in hope of getting a second on my home to consolidate some bills and do home improvements. Damien was my guy! Damien was able to refinance my home out of a ARM and get me the extra funds I wanted. He kept me in the loop the entire time and took the time to explain everything to me. He is amazing and I have referred several people to him.

31 de enero de 2017
Opinión espontánea

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