Ernest Jones - FAREHAM Unit Opiniones 

My wife's wedding ring needed resizing prior to our wedding.
That seemed to go quite smoothly. However, shortly after the wedding the ring split. We took it back to the store where they said they would get a workshop to do a repair. We were surprised to learn that the workshop decided my wife had damaged the ring herself despite the fact her engagement ring which was more delicate and sits adjacent on her finger to the wedding ring was not damaged.
After a bit of pressure, they agreed to do us a favour and make the repair for free. Despite the fact the rent is only 4 months old at most and completely ignoring the fact the ring has already undergone work when it was resized and that that was potentially more likely cause of the ring breaking.
That was 10 weeks ago. We've had very poor communication. The store have never rang us. We have always had to ring them. We finally
had a text to say the ring is ready. The company seem to not care a jot, that a wedding ring is probably the most important item that they sell to their customers. We've been on our honeymoon. Had our first Christmas and valentine's Day as a married couple without the ring.
They did not want to hear about a refund or compensation as they truly seem to believe they are doing us the favour.
Avoid avoid avoid.

Expensive jewelery but cheaply made. Will guarantee to break on you. 5 necklaces later still paying insurence due to poor quality of gold and still being fobbed off with excuses to not refund me!

Bought a replacement link for gold St Christopher from them. After a few months the link simply broke, not yanked or anything, just broke while sitting down. Took back in, was sent away & informed they would not replace as analysis showed it had been yanked???I have bought wedding rings, had jewellery re-sized with them etc, etc in the past. Never had a problem. Will never use again, absolutely shoddy workmanship and non existent aftercare.

Just been to Ernest Jones at Whitely and received excellent service from George, who re-set my watch which other people struggled with. He was very knowledgeable and polite, providing excellent tuition on how to re-programme my watch in the future.

Ladies in Whiteley store couldn't have been more helpful.
Online service did exactly what it said it would.

Berr we y helpful when purchasing a watch and adjusting bracelet.

Very helpful, enjoy the shopping experience