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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received great customer service at Frazer Hart in Solihull. All staff were helpful, friendly & polite, not to mention keely went out of her way to find me a timepiece. I had already purchased a be... Ver más

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Valorada con 4 estrellas sobre 5

My wife and I bought a couple of items from your Queensgate store in Peterborough, and we received excellent service. I no longer browse your window displays because, within seconds, a member of your... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited Argyle Arcade branch today and got first class service from Anne who was very knowledgeable and helpful when picking out a ring. Made choosing the right one less stressful.

Valorada con 5 estrellas sobre 5

We have been visiting the Plymouth store for the last 17 yrs and alway had a lovely welcome. Susan has alway managed to find the perfect piece of jewellery for the right occasion. Alway a nice expe... Ver más

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Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Acerca de Fraser Hart

Escrito por la empresa

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.

At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.

Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.

We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.

At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.

Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk

Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 90% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

What good looks like - first class service !!

I’ve dealt a couple of times now with the Glasgow store in Argyll Arcade. I can’t fault the service level. The staff (Alison and Jane) go out of their way to help and feel very valued as a customer.
Would encourage anyone looking for a ring or piece of jewellery to visit the store. I’ll use them again, in fact I’ll not go anywhere else!

18 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second Visit

My Partner Julian and myself went back to Meadow Hall to pick up our rings , we were greeted by Victoria, so warm and friendly fabulous service again Victoria makes you feel special and she is very knowledgeable , a real credit to your store, truly amazing I would definitely recommend your shop

15 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Good morning,

thank you for your wonderful 5 star review of our Meadow hall store , we are very happy to hear of this positive experience that was created by Victoria.

Best wishes.
Sarah

Valorada con 5 estrellas sobre 5

Bought my wedding ring today with…

Bought my wedding ring today with Susan, she was so helpful and lovely. It was a very positive experience. Thank you Susan!

19 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Good Morning,

Thank you for your wonderful 5 Star review. We are very happy to hear that Susan created such a positive environment to assist you in purchasing your wedding ring.

Best wishes,
Sarah

Valorada con 5 estrellas sobre 5

We have been visiting the Plymouth…

We have been visiting the Plymouth store for the last 17 yrs and alway had a lovely welcome.
Susan has alway managed to find the perfect piece of jewellery for the right occasion.
Alway a nice experience in store thank you for your years of excellent service

19 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear that your visits to our Plymouth store have always been such a positive experience.

We look forward to welcoming you back to the store again soon.

- Hannah

Valorada con 5 estrellas sobre 5

Thank you Rod

Thank you Rod, Fraser Hart Leeds, for your friendly and helpful service today.

Rob was very helpful and took time and care with us when choosing my watch in store. Helped us a lot with the specifications and questions too.

Many thanks! Greet service in store

18 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re really pleased to hear you had a great experience at Frazer Hart in Leeds.

We hope you’re enjoying your new watch and look forward to seeing you again soon!

- Hannah

Valorada con 5 estrellas sobre 5

Watch pieces & Gems

Received great customer service at Frazer Hart in Solihull.
All staff were helpful, friendly & polite, not to mention keely went out of her way to find me a timepiece.
I had already purchased a beautiful ring from a lovely male member of staff,which is why I returned to the same store.

I am hoping to return to purchase gold hoops soon

14 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear you had such a positive experience at Frazer Hart in Solihull.

We look forward to welcoming you back again soon when you’re ready to pick out those gold hoops!

- Hannah

Valorada con 5 estrellas sobre 5

Staff here were helpful

Staff here were helpful, responsive and careful to make sure that you received good service. The quality of my purchase was very good.

14 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re really glad to hear you found the team helpful, responsive, and attentive, and that you were happy with the quality of your purchase.

We really appreciate you taking the time to share your experience, and we hope to see you again soon.

- Hannah

Valorada con 5 estrellas sobre 5

Ethan at the Bromley branch was helpful…

Ethan at the Bromley branch was helpful and I think realised i was in a bit of a rush. He showed me the earrings and I selected the pair for my wife before paying fuss free. He also answered a query I had about a watch and I will hopefully return with that next tile I am in Bromley.

14 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re really pleased to hear Ethan at our Bromley branch was so helpful, especially while you were short on time.

We look forward to welcoming you back next time you’re in Bromley to take a closer look at the watch!

- Hannah

Valorada con 5 estrellas sobre 5

Bluewater store was a great help and…

Bluewater store was a great help and excellent customer service by a young lady, blonde (so sorry I can't remember her name) but she was so great. We did purchase online after but only because of her :)

1 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re really pleased to hear you had such a great experience at our Bluewater store.

We hope you enjoy your new item!

- Hannah

Valorada con 5 estrellas sobre 5

Incredible

Ian in the metro centre store was absolutely fantastic so friendly and customer service was phenomenal, I had no intentions of buying anything when I was window shopping, just shows how important it is to be friendly, came out with a beautiful watch!

15 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear Ian at our Metrocentre store made such a great impression.

We hope you’re loving your new watch, and we look forward to seeing you again soon!

- Hannah

Valorada con 5 estrellas sobre 5

My wife wanted a new watch for her retirement.

My wife wanted a new watch for her retirement. We went to Fraser Hart as I bought a watch from them last year. Ciara was so knowledgable about the full range of products we were offered. There was no pressure just honest advice. We eventually walked away with the perfect timepiece. Thanks to Craig the manager and especially Ciara it was a pleasant
experience. Karen & Mark

11 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear you chose Fraser Hart again for such a special occasion, and that Ciara and Craig made the experience so enjoyable for you both.

We hope to welcome you back again in the future.

- Hannah

Valorada con 5 estrellas sobre 5

I am a returning customer

I am a returning customer, has been a nice experience honestly. Alisha was very informative and would check if she did not know something. She did take her time and let us decide what we wanted.

8 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!


We’re delighted to hear you’ve consistently had a positive experience and that Alisha took such great care of you.

We hope to see you back again soon

- Hannah

Valorada con 5 estrellas sobre 5

Excellent service from a fellow watch…

Excellent service from a fellow watch enthusiast. Friendly and definitely not pushy.

14 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We are delighted to hear you had an excellent service in our branch.

We hope to see you back soon.

- Hannah

Valorada con 5 estrellas sobre 5

Great knowledge and selection

The kindness and patience of Sofia has made a huge difference. She listened to us and recommended a fantastic gift for both myself and my dad. The selection was diverse and beautiful, but Sofia's expertise guided us. On the plus, Sofia also speaks Italian!

6 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Hi Silvia

Thank you for taking the time to provide such kind feedback for Sophie

We are thrilled Sophie could assist with finding the perfect gift for both you and your dad

- Aoife

Valorada con 5 estrellas sobre 5

Excellent Staff

Apart from the excellent staff, I always find what I’m looking for, which is good quality products at competitive prices.

2 de abril de 2026
Opinión espontánea
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Respuesta de Fraser Hart

Hi James

Thank you for your kind 5 star review

- Aoife

Valorada con 5 estrellas sobre 5

Great wedding ring experience

We visited the Cambridge store to buy wedding rings and it was such a stress-free experience. The staff were fantastic. So friendly and keen to help. It was a really relaxing, low pressure and fun morning. The rings we ordered came in really quickly too.

7 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear that your visit to our Cambridge store was such a stress-free and enjoyable experience.

We wish you all the best for your upcoming wedding.

- Hannah

Valorada con 5 estrellas sobre 5

Friendly and courteous staff

It's always a pleasure to visit Fraser hart and being welcomed in by the shop assistant who are always friendly and courteous wether im purchasing or just browsing it's by far my favourite place to shop for my watches as your all doing a brilliant job

10 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternon,

Thank you for your 5 star review!

We’re delighted to hear that every visit to Fraser Hart is such a positive experience.

We really appreciate your kind words and support, and we look forward to welcoming you back again soon.

- Hannah

Valorada con 5 estrellas sobre 5

Hi shirley and your colleagues

Hi shirley and your colleagues. Yes as always a great visit to fraser heart. As usual we, Margaret and Dennis are welcomed everytime. So much help in choosing our products which during the last few months since visiting in the metrocentre. Our wedding rings, and other jewellery. Well done to all. Big thank you.

7 de abril de 2026
Opinión espontánea
Logotipo de Fraser Hart

Respuesta de Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear that you continue to have such great visits and that Shirley and the team always make you feel so welcome.

We look forward to welcoming you both back again soon.

- Hannah

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