MY test sample was taking 8:44 yesterday I was so disappointed with your service unable to receive my FIT TO FLY PCR Results I have to pay another provider for to able to fly today, I need someone t... Ver más
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Localización
Cambiar localizaciónMerrielands Crescent, RM9 6SJ Dagenham, Essex, GB
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Consulta las opiniones de los clientes
I done my test a day before my flight, when I received my test result, it says retest required, and result will be after 12 hours, they refuse to help me, did not refund my money, I was going to loo... Ver más
La empresa ha respondido
Very quick. Seen at my appointment time. No hanging around. Don't look for posh surroundings! It's a cabin, but is fit for purpose. The two young lads were very helpful and reassuring. Test result was... Ver más
It was easy to locate your site. The gentleman in charge was very polite. Your price is very reasonable. The result was out on time. Everyone that I recommended to you, were pleasantly satisfie... Ver más
Información sobre la empresa
Sobre Eurofins - Dagenham
Escrito por la empresa
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
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| Trustpilot | Covid Test Booking |
Información de contacto
Merrielands Crescent, RM9 6SJ, Dagenham, Essex, Reino Unido
3,9
Muy bueno
37 opiniones
No ha contestado las opiniones negativas
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Excellent service.
29 de enero de 2022
Respuesta de Eurofins - Dagenham
Good morning Alessandra,
Thank you for your 5Star review and feedback it is great to hear that you found our service excellent.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Respuesta de Eurofins - Dagenham
Hello Susan,
Thank you so much for taking the time to leave us a positive review.
We appreciate it and we hope to be able to help you travel again soon!
Kind Regards,
Sandra at Eurofins
Very good service test results on time
25 de enero de 2022
Respuesta de Eurofins - Dagenham
Hello Mazahr
Thank you for taking the time to leave a review.
I'm really happy to hear that you found our service easy to deal with and you received your test results on time.
Kind regards
Jane at Eurofins
Smooth booking service and lovely staff…
Smooth booking service and lovely staff on site.
Site could be better sign posted once you arrive at Asda car park.
25 de enero de 2022
Respuesta de Eurofins - Dagenham
Hello Yvonne,
We are glad you recently had a great experience with our drive through testing centre.
Your feedback helps us continue to improve all aspects of our testing procedures for all our customers.
Thanks,
Sandra at Eurofins
Respuesta de Eurofins - Dagenham
Hi Denis,
Thank you very much for leaving your kind review.
We love to hear customers feedback and we are delighted you had such a positive experience from start to finish.
We hope to be able to help you again in the future.
Kind Wishes,
Sandra at Eurofins
Convenient location
24 de enero de 2022
Respuesta de Eurofins - Dagenham
Hello Emma,
Thank you for your review.
I am glad to see you had a positive experience when using Eurofins, we hope we can help again in the future.
Kind regards,
Robert at Eurofins
You are the best with good customer…
You are the best with good customer service. The testing and result is very fantastic and accurate. Thanks again
24 de enero de 2022
Pls think before you go to Eurofin
I done my test a day before my flight, when I received my test result, it says retest required, and result will be after 12 hours, they refuse to help me, did not refund my money, I was going to loose my ticket which was going cost me around £700.
Then I did test with an another company ,
it was bit expensive but they gave result in 3 hours, and i travelled on that result. I won't recommend any one to go to Eurofins, choice is yours..
24 de enero de 2022
Respuesta de Eurofins - Dagenham
Hello,
Thank you for leaving your review, We are sorry to hear that you never got your test results.
There are many reasons why your sample was rejected. This was includes, when we received it there was no swab in the tube / not enough liquid in the sample tube to obtain a clear sample / not enough RNA detected on sample / sample not been corrected properly
I apologise if this caused any upset, however, when a test fails we retest them again to confirm this result. You then require a new test.
I hope that this clears things up for you.
Kind Regards,
Sandra at Eurofins
MY test sample was taking 8:44…
MY test sample was taking 8:44 yesterday
I was so disappointed with your service unable to receive my FIT TO FLY PCR Results I have to pay another provider for to able to fly today, I need someone to contact me because it was terrible I contact the call centre they assure me the will excalate my complaint that get the results on time before my flight time my came in when I landed in destination and to crown it all the results was retested
24 de enero de 2022
Respuesta de Eurofins - Dagenham
Hello Shola,
Thank you for your review. On checking your account we see that your sample failed and that you would have to retest. There are many reasons a sample failed, not enough liquid in tube, not enough data on the swab, swab not in test tube, Swab put in tube upside down.
We must provide honest accurate results and on this occasion have been unable to do so.
Kind Regards,
Sandra at Eurofins.
My appointment was for 10:40am and no…
My appointment was for 10:40am and no one showed up at the site until past 11am. No apologies whatsoever to the people standing outside.
Also, the fumes from your generator at the back is just wrong. People are standing outside and inhaling smoke.
24 de enero de 2022
Respuesta de Eurofins - Dagenham
Hi,
Thank you for posting a review. We appreciate the time you took to let us know about your experience with Eurofins.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion we are sorry to hear that the generator was giving off fumes. We were alo impacted by absences at short notice and so were deploying staff to ensure we had all sites were covered.
I will feed this back to the site manager to investigate.
Kindest regards,
Sandra at Eurofins
Simple & straight forward service.
28 de diciembre de 2021
Respuesta de Eurofins - Dagenham
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words make a difference!
I hope that we are able to help you in your future travels.
Have a great day,
Mark at Eurofins
Respuesta de Eurofins - Dagenham
Hello,
Thank you very much for your review. It’s great to read the feedback from our customers and we hope to be part of your future travel plans.
Stay safe and take care.
Kind Regards
Sandra at Eurofins
Bad Experience
I gave them because they make miss my flight and I have to pay extra money to rebook my flight just because they couldn't find my COVID TEST IN THE LABORATORY very bad experience to ever..am not happy at to eurofin company well am still expecting them to REFUND my money back because they make me £120 for an Emergency test at HEATHROW AIRPORT the next day...
26 de diciembre de 2021
Respuesta de Eurofins - Dagenham
Hello,
Thanks for leaving your review, it is disappointing to hear that we've been unable to provide you with good service.
It is our aim to test and publish any results within 24hours, however, as mentioned this isn't always possible and in no way is this intentional.
Please can you fill out the form on our website to allow us to investigate this further for you.
We are extremely busy and we will reply back to you soon a as soon as we possibly can. Our preferred method of contact is via our webpage https://www.traveltesting.eurofins.co.uk/contact
Regards
Sandra
At first was scared blood stain from…
At first was scared blood stain from nose but staff were very cooperative in keeping me calm not to worry. Result in time
26 de diciembre de 2021
Respuesta de Eurofins - Dagenham
Hi Gerry,
Thanks for your review.
I have replied to your other review below.
Best Wishes,
Mark at Eurofins
Very efficient reliable and value for…
Very efficient reliable and value for money service.
However testing station cabin should have window big enough to see whether someone is in or not also for customer safety. It should be slightly bigger and more cleaner.
23 de diciembre de 2021
Staff was very good and helpful
22 de diciembre de 2021
Very fast easy accessible site
Very fast easy accessible site, fast result. Just booking is need to be made quite early. Short time booking not available.
22 de diciembre de 2021
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