Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... Ver más
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Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... Ver más
La empresa ha respondido
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... Ver más
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Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... Ver más
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Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... Ver más
La empresa ha respondido
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Escrito por la empresa
Every Day Low Prices
505 Newport Road, CF23 9UE, Cardiff, Reino Unido
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Highly recommend asking for Will Whippe, when looking for your next used car purchase! Will was extremely helpful, knowledgeable, and made me feel welcome from the outset. Will listened to my budget/ideas and suggested multiple cars which fitted my criteria. He took considerable time going through options with me and we settled on a newer and better car, at a more competitive price, than i had found at any local garages (whilst still being within my original budget). Will made the process clear and stress-free for me. Overall, it was great having Will manage everything from start to end. Very happy customer in a lovely car - thank you very much Will!

Respuesta de Evans Halshaw - Ford Cardiff
Massive thanks to Will at Evan Halshaw, Newport Road, Cardiff. I appreciated his honest, polite, friendly and helpful manner and patience with all our questions. He went out of his way to ensure the car was perfect for collection.

Respuesta de Evans Halshaw - Ford Cardiff
I have been a returning customer for many years and couldn’t be more happy with the service, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a car buying experience! Enjoyed working with Will, he was very professional and took care of all my questions/concerns.

Respuesta de Evans Halshaw - Ford Cardiff

Respuesta de Evans Halshaw - Ford Cardiff
Excellent service. Bought a ford puma today and was all a breeze from the get go.

Respuesta de Evans Halshaw - Ford Cardiff
Great service from Wesley at Evans Halshaw Cardiff Ford. Poliet and very helpful.

Respuesta de Evans Halshaw - Ford Cardiff
Excellent customer service throughout from Jules at The Newport Rd Evans Halshaw Ford. Very courteous, polite and helpful.

Respuesta de Evans Halshaw - Ford Cardiff
Avoid, avoid, avoid!
Absolutely awful service received from EH.
Purchased a Mercedes in July from the Cardiff dealership. Having purchased the car by cash we realised it did not meet specifications that were advertised and that were agreed upon by the salesman on the day.
Satnav was advertised, but there was no SD card to use the Satnav. We were promised an SD card that would be sent via post but then was told the following day the salesman’s boss was refusing to send us one as it was not advertised (I have evidence of the advert). The phone microphone is also faulty so you can’t use the hands free - these were the two main features I was looking for in a car due to the mileage I do.
In addition to this, the parcel shelf was missing. We rang the salesman, he said he would get one ordered and send to us. A month later we are still waiting for this shelf.
Furthermore, I made an official complaint and did not receive any acknowledgment from the management team. I sent another complaint email 14 days later and we are still waiting to hear back.
For a company this size, this service is totally unacceptable!

Respuesta de Evans Halshaw - Ford Cardiff
Amazing wasn’t pressured to buy a car at all was sold a car by William who was fantastic 10/10 and very quick process .

Respuesta de Evans Halshaw - Ford Cardiff
Ask for Jules. He is absolutely amazing.. took time to go over everything with us. Really really nice guy..
There was no rush. No pressure. And he was happy to answer any and all questions we had..
Thank you for everything

Respuesta de Evans Halshaw - Ford Cardiff
Huge thanks to Will at Evan Halshaw, Newport Road, Cardiff. Your polite, helpful manner along with added patience massively helped during the process of choosing our new car yesterday.
We will be recommending friends and family to you for thier future purchases.

Respuesta de Evans Halshaw - Ford Cardiff
I would really like to thank Jules Robinson for his great customer service and his time and patience in assisting me with my purchase of my new Ecosport. I would also like to thank his colleagues who were also very helpful. As they all helped me to make the right decision.

Respuesta de Evans Halshaw - Ford Cardiff
Very helpful especially Jules will recommend to friends and family

Respuesta de Evans Halshaw - Ford Cardiff
Iwas very impressed with the first class service from motobility specialist richard hollyfield everthing went througfh smoothly and efficiently excelent service the best i ever had for my dissabled daughter thank you richard .

Respuesta de Evans Halshaw - Ford Cardiff
Massive thank you to jules and the team today for an amazing service.
Can’t thank jules enough for all the help and support today with purchasing our new vehicle
Thank you!!

Respuesta de Evans Halshaw - Ford Cardiff
Dealt with William Whippe. excellent customer service, felt very valued and went above and beyond.

Respuesta de Evans Halshaw - Ford Cardiff
Took my car to Evans Halshaw Cardiff for a service and MOT last Wednesday, brought up a huge list of things that were wrong with the car, including a hazard switch that meant my car would fail an MOT. It worked but just needed to be pushed not so gently.
Anyways, replacement part ordered was incorrect and it’s the ‘wires’ that were faulty. Over 1 week without a car, no response to my email, was promised a call yesterday to update me on when I would get the car back, still nothing!
Shambolic service from a dealership, never again will I be going there.
Who knows when I will get the car back, my MOT has expired and they won’t tell me how long the car will remain there. Getting to work has become inconvenient, not that EH cares!

Respuesta de Evans Halshaw - Ford Cardiff
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