I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónRenault, 20 Alma Place, Gilesgate Moore, DH1 2HN Durham, GB
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Consulta las opiniones de los clientes
After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... Ver más
La empresa ha respondido
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... Ver más
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I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Información de contacto
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, Reino Unido
- 0191 332 4600
4,5
Excelente
386 opiniones
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Buying the car
Personal service, informative and not pushy at all, very friendly and helpful
24 de febrero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Chloe,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Ordered a new Megane E Tech in November…
Ordered a new Megane E Tech in November for change of car on 23/02/2023 from EH in Durham.
After contacting the dealership I was informed the car was at the Bristol distributor on 28/12/2024. Good news on target. Many emails chasing the delivery advised all on target. Not heard from company for a few weeks do contacted them 10 days before date and received a response saying still all ok. Decided time was tight I contacted them again the week of delivery. No response so left a message. Sales Advisor called to say car still in Bristol but can't say why and presumably not been chased up fir progress. Less than 48 hours before my car was due told its not happening and can't provide a date so I cancelled the car. If the dealership can't provide customer service before delivery
then I would have no faith in them supporting me with any after sales issues. Very disappointed. Not good Customer Service.
21 de febrero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Martin,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Respuesta de Evans Halshaw - Renault Durham
Hi Peter,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Fantastic experience of purchasing a…
Fantastic experience of purchasing a car.
All very straight forward, got a good price for my car and got a cracking price on new car.
Jake is an absolute legend. Couldn't have asked for a nicer salesperson. Extremely helpful
19 de febrero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Jake.
Enjoy your day!
Evans Halshaw Customer Services
In discussion with the service mannager.
16 de febrero de 2024
Respuesta de Evans Halshaw - Renault Durham
Hello Mrs Jackson,
Thank you for your review.
We're sorry to see that you haven't had a positive experience. We can see that you are in contact with the Service Leader, but if there is anything else we can assist with, please get in touch with us at service.followup@pendragon.uk.com.
Thank you,
Evans Halshaw Customer Services
Courteous and professional interaction
13 de febrero de 2024
Respuesta de Evans Halshaw - Renault Durham
Hi Michael,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Evans Halshaw Customer Services
Kind helpful steff
10 de febrero de 2024
Respuesta de Evans Halshaw - Renault Durham
Hi Mr Lee,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Sold car with Jake
Sold car with Jake, from getting price online to coming into the garage, everything was seamless.
Thanks for a first class service.
8 de febrero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Lynne,
Thank you for giving Jake such a great review!
It really means a lot to us.
Thanks again!
Evans Halshaw Customer Services
Callum was an absolute legend
Callum was an absolute legend, no hard sell. No jargon and all good advice. Very professional, hopefully I won't need a new car for a while, but I know where to come when I do. 😃
3 de febrero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Karlann,
Thank you for the great review and the feedback for Callum.
We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services
Amanda has been so helpful and made the…
Amanda has been so helpful and made the process so easy for me to understand! I would highly recommend the team to anyone!
30 de enero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Danielle,
Thank you for the great review and the feedback for Amanda.
We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services
Absolutely brilliant Garage
Absolutely brilliant Garage, very helpful and friendly. Although we did not buy a car we will definitely be back in the near future. Also has a lovely coffee machine!!
26 de enero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Jade,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Durham branch
The whole experience of purchasing a car from the Durham branch was so quick and easy from start to finish. Dealt with the salesman Jake who was fantastic, very knowledgeable of the product and explained everything very clearly which is great for someone who knows absolutely nothing about cars. He was very understanding of my needs financially and what car would be best for my lifestyle. He also wasn’t pushy with any extras and accepted straight away what I wanted. I drove away in my new car very happy, thanks again to Jake.
19 de enero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Andrew,
Thank you so much for your kind words!
We are so happy to hear that Jake was able to provide you with excellent service.
We strive to ensure that all of our customers receive the best possible service.
Thank you again for your positive review!
Evans Halshaw Customer Services
Helpful experience
Amanda Hewitson was very helpful and personable and made the experience of selling my car very easy. Thank you!
3 de enero de 2024
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Holly,
Thank you for reviewing us!
Amanda will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Great service
Great service. Welcoming, helpful and really easy process. Would highly recommend. Callum was very friendly, explained everything really clearly and answered all our questions. Lovely team, thank you 😊
19 de diciembre de 2023
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Anna,
Thank you for reviewing us!
Callum will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
New car experience …
Amanda was exceptional throughout the buying process, she was polite, professional and helped us through the processes. We were very Happy with the purchase and would not hesitate to buy from Amanda again.
18 de diciembre de 2023
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hello Stanley,
Thank you very much for the 5* review!
Amanda values your feedback and take pride in providing the best possible customer service!
Thanks again!
Evans Halshaw Customer Services
Good staff extremly helpful
7 de diciembre de 2023
Respuesta de Evans Halshaw - Renault Durham
Hi,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Great prices and service
Great prices, friendly and helpful staff . Nice free coffee. Had an mot and service with winter health check and it all went nice and smooth and quick.
9 de diciembre de 2023
Respuesta de Evans Halshaw - Renault Durham
Hi Ryan,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services
That you to Jake excellent service very…
That you to Jake excellent service very helpful and friendly so happy
7 de diciembre de 2023
Opinión espontánea
Respuesta de Evans Halshaw - Renault Durham
Hi Lisa,
Jake will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Excellent an friendly customer service.
6 de diciembre de 2023
Respuesta de Evans Halshaw - Renault Durham
Hi Toby,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Do what you are requested to do
24 de noviembre de 2023
Respuesta de Evans Halshaw - Renault Durham
Hi Mr Dowson,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
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