Evans Halshaw - Renault Middlesborough Opiniones 

323
TrustScore: 4 sobre 5

3,9

Renault, Newport Road, TS1 5JP Middlesbrough, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from start to end, I was kept updated throughout the day by my advisor. My VHC video was very informative and would highly recommend. Will definitely be back for my next service an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

DAN IS THE MAN, Top salesman and very knowledgeable in his field. He was very helpful and understanding from start to finnish solving all our issues and concerns. If going to Evans Halshaw Newpor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience today picking up my fabulous brand new Renault Captur in Flame Red with a Diamond Black roof from Jack Marston at Renault Evans Halshaw Cannon Park, Middlesbrough. Buying a car should... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

During 2024 Evans Halshaw Middlesbrough Renault have proven themselves to be the best dealer I've had the pleasure to buy from. Nothing is too trouble regardless of which department you need assista... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Información de contacto

  • Renault, Newport Road, TS1 5JP, Middlesbrough, Reino Unido

  • 01642 757500

3,9

Muy bueno

TrustScore: 4 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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3,9

Todas las opiniones

(323)

5693 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Had the pleasure to have Jack Marston…

Had the pleasure to have Jack Marston once again to help us and guide us through buying our new car which went through very smoothly.He is very knowledgeable,also thanks to Evans Halshaw.

5 de septiembre de 2023
Opinión espontánea
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Gary,

Thank you so much for taking the time to review your experience with us.

Jack will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

The staff are very friendly

The staff are very friendly . Made us feel welcome and their professionalism is extraordinary.

4 de septiembre de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Maz,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Buying new car

I dealt with Tom whilst buying my new car, it was effortless and it was so easy to do. He gave me any information I needed and really paid attention to my needs. The part exchange was dealt with really easily.

29 de agosto de 2023
Opinión espontánea
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Sam,

Thank you very much for taking the time to leave us this positive review!

Tom's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Good experience

Dealt with Thomas Brown from the initial enquiry all the way through to delivery. Can't ask for better customer service. Very happy with whole experience and my new car.

13 de agosto de 2023
Opinión espontánea
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Craig,

Thank you for reviewing us!

Thomas will appreciate you taking the time to do this. We hope you have a great day!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

All good, from booking to collection afterwards

Really good service, professional from start to finish. Staff, particularly Gillian the service advisor, polite and professional.

9 de agosto de 2023
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi John,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

New Car

Would highly recommend this dealership. Friendly helpful staff! Neil Lacy is brilliant and helped us with purchasing our new car.

2 de agosto de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Charlotte,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Valorada con 1 estrellas sobre 5

Purchased a vehicle on the 27th April…

Purchased a vehicle on the 27th April 2023 for £17610 that had a problem on the test drive, they had to have a part replaced and some treatment done to the engine before i could collect the car but i still decided to accept the car. On the 19th July the crank pulley snapped and the car was recovered by the RAC, as i was over the mileage for their 3 month warranty i was told i had to cover the cost of repair which worked out more than a main dealer at £747.98, i tried to explain i am covered under the sales of goods act 2015 but both the service manager Dean and dealership manager Paul seem to disagree. I've had nothing but problems from this dealership since September 2022 and i wish i never stepped foot in the place.
I am having to go through smalls claims court to get my money back for the repair costs.

21 de julio de 2023
Opinión espontánea
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Mattie,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Would recommend Reno to anyone for car…

Would recommend Reno to anyone for car repair very high standards

16 de julio de 2023
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Joanne,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

everytime i have gone the staff are…

everytime i have gone the staff are very helpful and go the extra mile to help thier customers

19 de julio de 2023
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Dawn,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Valorada con 1 estrellas sobre 5

Terrible service from Evans Halshaw …

Terrible service from Evans Halshaw cannon Park Middlesbrough they exchanged my radii which was faulty whilst still under warranty but didnt supply a new code. now after changing my timing belt and disconnecting my battery I have no access to my radio and sat nav ect due to no code being supplied now Evans Halshaw want to change me for their error.
Neil Bryan

13 de julio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Car booked for service

Car booked for service. The work was done promptly and to a high standard at a fair price. Luke in Reception provided clear and helpful explanations and advice.

10 de julio de 2023
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Gary,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Jack marston

Jack marston

Has been extremely helpful and nothing has been too much bother. Buying a new car can be stressful but Jack has made he whole process effortless Many thanks Jack, from Liz.

10 de julio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Penny,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Excellent service from Neil on part…

Excellent service from Neil on part exchange.
Kept updated throughout & made the whole process go with ease.

4 de julio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Jo,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Tom Brown is a credit to Evans Halshaw…

Tom Brown is a credit to Evans Halshaw Renault, Middlesbrough. He was available when needed but not pushy (I hate pushy salesmen). The experience from start to finish buying my son's car was excellent, from discussing best options to answering all of our questions, face to face or via email. He was even prepared to work late when we wanted to pick the car up. Best dealer experience I've received. Well done Tom!

23 de junio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hello Anna,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

The new car I never knew I needed

Came looking for a new car wasn't after a Renault arkana but ended up gettng one thanks to jack Marston, excellent customer service and explained everything from the finance side to the cars inner workings cheers and looking forward to driving my new car .

19 de junio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hello Mark,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

We wanted to buy our son his first car…

We wanted to buy our son his first car and found the perfect one at Evans Halshaw. Our local dealership at Renault - Middlesborough arranged for the car to be brought up to the branch for our convenience. Thomas Brown was our named contact and helped us throughout the whole process of buying the car, making us constantly feel welcome and with nothing being too small a query. We were sent a personalised video of Thomas showing us the car inside and out for us to see before we actually visited the showroom and this was a really nice touch to add to my sons excitement of buying the car. There was even a little treat in the car for our son based on the information Thomas had learned about him when we drove the car away and this felt so personal and confirmed that this dealership really does put the customer (and their cars) first. Highly recommend and wouldn’t hesitate to return to buy another car from Evans Halshaw. Thank you Thomas Brown and Matthew Wash for all your help.

10 de junio de 2023
Opinión espontánea
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Respuesta de Evans Halshaw - Renault Middlesborough

Hi Miriam,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

We dealt with Jack Marston

We dealt with Jack Marston, he was so helpful and friendly, it really was a pleasure to buy a new car off him.
Thanks Jack 😊

16 de junio de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi Louise,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Thanks very much for your patience…

Thanks very much for your patience while I was purchasing a car from you , I am not the easiest person to satisfy I usually go to the far end when looking for a car , I have got to say all of the staff including H bent over backwards to make buying from you a pleasant experience unlike another main dealer at gateshead where I wouldn't even test drive the car . The only comment I would like to make is that the car only had four months test on it . I probably wouldn't have bought the car if I had realised it didn't have a full mot .
But I should have checked. But that said Great Staff.

26 de mayo de 2023
Opinión espontánea
Logotipo de Evans Halshaw - Renault Middlesborough

Respuesta de Evans Halshaw - Renault Middlesborough

Hi John,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

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