Evans Halshaw - Vauxhall Falkirk Opiniones 

Car went in for it's 2nd year service. Was told it would cost £265. Went in was asked if I wanted fuel lines and oil lines flushed through for another £69. I thought ok of it's going to keep things running better them sure. I get a phone call to to pick up the car and they tell me one of the shock asorbers is leaking and say it's £240 to replace it. I said no thanks. Arrived at the garage and am told they can do it for £180. How in the space of 20 mins can they drop the price by £60 and also at the price of what they call a full service why isn't lines being flushed not part of the the so called full service. I said no thanks to the offer of £180 and asked the question.... Car is 2 years old and done 12,000 miles why is it not under warranty. Im told warranty is only one year. Researching the part shock asorbers are ment to last upto 10 years dependant on miles driven. Now if the 2 were needing replaced I'd think it was my driving but one tells me it's a potential fault I'd say. Won't be replaing it at Evans Halshaw I'm afraid.

Was in to query about a car, Robert took very good care of us. We had seen a car we wanted, he answered all questions we had. When we came back to fill out the final paperwork he got the car freshly valeted and away we went. I'd definitely recommend Evans Halshaw and Robert.

After being in search of a new car for sometime we came across a RR Evoque based in Bedford EH group. It seemed perfect, only 38k on the clock so we contacted and long story short the Falkirk branch couldn’t be more helpful and that was the case until we had handed over £14k. We bought the car in Feb and just pre the warranty running out the car wouldn’t start.
We weren’t overly concerned as the branch had been so helpful previously so we had no concerns that this wouldn’t be the case given we’d only had the car three months and it was still in warranty. We could not have been more wrong, we were told to get a battery, we did, no change. A new starter motor bought as a just incase, no change. We waited for call backs, no avail, we called, we were basically told that it wasn’t their problem and on one occasion what did we expect them to do as we were up in Inverness. There was absolutely no resolution offered at all. We noted that there were marks around the power button, indented and scratched etc so it looks like there has indeed been an issue before.
We emailed, we used the online customer feedback portal, we called and did everything we could possibly do to be in touch and get some support. The treatment and after sales care, which the company apparently pride themselves in has been non existent! I have never known the likes!
This was our treat car, I had a cancer diagnosis last year and although well still need to be back and forth for appointments, we have no confidence that the car will start, it’s intermittent! We’ve spent a significant amount of money now on trying to find out what the issue is, we’ve had to hire cars on occasions as well!
But we cannot express how disappointed we are in the lack of customer care, lack of communication and I assume a hope from the company that we will just go away! Absolutely disgusting behaviour and attitude from staff post sale!
Interestingly friends bought from a competing garage at the same time as us and had similar problems with an MG, that garage took the car back last week and gave them a full refund, have had the car in trying to sort it but were hugely apologetic of their experience unlike the staff at EH Falkirk and wider!

Worst experience ever, poor service poor product, had nothing but faults from day 1 and the team refuse to fix them.

Avoid

Really detailed description of service and easily understandable health analysis.

Unprofessional and reliable technician repairs.
Vauxhall grandland x 68 plate.
First time in March 2024. To Vauxhall Calder Rd.
Diagnosed with timing belt and oil sump. Over £1.6k. The day after vehicle was picked up, metallic noise and fail to accelerate. Technician failed to attached a pipe. At that level this is unacceptable.
A week or so later vehicle develop the same fault it was brought it for. "Engine fault, need repair" yellow light on dash.
Weeks later, and over £2k, ECU had to be changed.
I picked up the vehicle, drive barely 5 miles and boom, same fault.
Vehicle back in,May 2024.
Vauxhall's Technician unable to diagnose issues the fault. Referred to Vauxhall Head Office. Months pass by. Turns out the Technician fitted the WRONG ECU. Just wow.
We get to summer 2024. Technician on leaves, supply chain issues.
Eventually they receive the ECU and fit it. Refusing to give me a warranty, but saying they'll look after me... yeah right!!!
Vehicle picked up 29/11/2024 with MOT done, although arguably there should have been an advisory on the MOT, it never showed up. I think they falsified the results.
Anyway, no issues untill July 2025. Same b*** fault. AA attended. Fan fault.
Brought to reputable D&G Autocare, South Gyle. First diagnosis. Wire and resistance fault.
Technician change the resistance and boom, ECU overheat.
Magic, magic Vauxhall Calder Rd disappeared in thin air, im January or February 2025.
Referred to Vauxhall Falkirk.
And of course, they dont want to take responsibility of these systemic failures.
Why would they.
A law suit is coming your way!

Vauxhall is a terrible unreliable and unprofessional car maker and dealer.

Avoid at all costs
---
Edit- to reply from Evans Halshaw

I appreciate you getting back to me but I'm not sure how that helps me.

My experience with Evans Halshaw Falkirk has been littered with issues from the outset. I picked up my Vauxhall Corsa from them and within 45 minutes of having the car the tyre pressure light came on. Upon returning, I had to wait 45 minutes in the garage for them to resolve the issue. Fast forward about 1 month and the passanger front window began to stick. I booked it in the them and they claimed they could find no issue with it. Couple weeks later the window completely sticks and will not go up. I'm then informed that it will take 2 weeks before they can get the car in to the garage to look at it and I should think about taking it somewhere else. So I did and paid £300 for a new window motor. When I contacted Evans Halshaw they then informed me my warranty had ended 3 days prior and they would do nothing for me.

Now we are 11 months on, £300 down and I'm having further issues with the car which is costing a further £300+

I am so sick of the car I am looking to sell it, in which I've just found out due to the sheer incompentence of their team that despite me paying tax on the vehicle for 11 months, they did not register me as the owner. This has now cost me a further £30 to register the car in my name so I can get rid of it.

A complaint was raised and the team contacted me to say "sorry, we will feed that back but are unwilling to compensate you" despite for the excessive errors and additional costs

Stay clear these bandits.

Got a car a month ago, a couple of days after getting it, before taking out of showroom they said the ac was regassed etc, put the ac on, blowing hot air, so phoned E/H and booked in to get checked, seems needed new condenser, but it had to be ordered in, and rebooked in to get fixed, part duly arrives, gets fitted, on phoning garage then told it not been fixed as need new seals, but need to be ordered and car booked back in, seals arrive back in the car goes, phones to see if car ready, oh theres another problem it needs a new pipe.. but we need to order it in so back car goes, wonder if theyll find anything else? tried speaking to a manager got fobbed off twice, in meetings supposedly, atrocious customer service, put it this way will never buy a car from them again.

Richard made the process pain free
And dealt with us in an efficient and friendly manner, absolutely no complaints

Delighted with the customer service I received from Richard (at Evans Halshaw Vauxhall Falkirk). This is the second new car I have bought from him and I would recommend him to anyone thinking of buying a car. He is friendly, patient, helpful and knowledgeable. He offered good advice and guidance.

Bought a car for £14k which just broke down just within the 3 months warranty period. Was told on the phone by a clearly uninterested and unhelpful employee that by the time they can fit it in to be looked at, this takes it conveniently just over the 3 months warranty period so will be chargeable. Employee was very dismissive and didn’t even say goodbye before hanging up the phone. Very poor service when a relatively new car cuts out on a busy road within 3 months.

Friendly and helpful staff. Car was returned on time having been washed and valeted after an MOT and service.

Great assistance start to finish with Daniel when we got our new Corsa. Much appreciated it!

No Refund!!

Exactly the same experience as another reviewer. Paid a £99 deposit on Sat 7th June. Decided not to proceed with the car purchase on the 8th June, and requested a refund. Have now chased 3 times, and 2.5 weeks later (24th June), still no refund and no response to last 2 messages. Infuriating.

If anyone has seen my previous review then you would know that Evans Halshaw did not return my £99 deposit and ignored my emails asking about it. I then wrote a review to which I got a response and was told to get in contact and I did. This time I got in touch with Jay who told me there had been a ‘technical error’ and that’s why they didn’t give me the refund. He then asks me for my bank details as they need to do a manual bank transfer to which I give it to him. I then ask when I will receive my money and he says as it’s a manual bank transfer I should receive it by Friday if it gets processed on the Thursday, or by Monday if it gets processed by the Friday. It has clearly passed those days and yet again - no refund and no response from Evans Halshaw in Falkirk. I am just writing this review just so people are aware of the type of games these guys are playing. I am now 100% going through with my bank to get it back as this has just been a ridiculous experience. In no way shape or form is it this difficult to return someone’s money. Just be weary of buying from these guys, especially if you aren’t going ahead with the purchase as it will be literal war trying to get your deposit back and I have read some other reviews and can see someone has had the same issue as me, I just wonder if there is any more who have had the same issue but haven’t written a review about it.

Great deals and fantastic service from Bryan in sales. We were kept informed of all stages of process during April 2025. We bought 2 cars (at slightly different times) and when my wife was buying hers she was treated with respect and supported through the process where needed.

I bought a car from them around a year ago and the service I have received has been great. From the purchasing process, through one minor thing that needed sorting to my first annual service they have been great. There definitely is a reason I travel all the way from Dundee to come here.

I had reserved a car with Evans Halshaw in Falkirk for a refundable £99 deposit. Benjamin was dealing with this and at first I really liked the car and wanted to go ahead with the sale but to make sure before I done anything, I wanted to come in again with a family member so they could look at it as they are more experienced with cars. Said family member noticed many things which Benjamin did not disclose such as the several scratches, dents in the seats, the curbed alloys, the fact that the vehicle ran out of its tax ages ago and also there seemed to be an oil leak etc. I wanted to see if there was any possibilities on still getting the car as I personally really loved it despite the flaws so I told Benjamin that I would be in touch. Benjamin then sent me an email asking if I was still interested in the car and if not then to let him know and he would send back my £99 to which I responded and let him know that I wouldn’t be going ahead with the sale. Days go by and I get no reply so I send an email to Benjamin to ask when I would get my money back - Benjamin who used to be so quick at responding had now started ignoring me. I then contacted Evans Halshaw and once again I got no response from them either which is probably because they all work together and have the same mindset which is to just get their commission off the sales despite there being flaws in the car that they are selling. My advice to anyone who is interested in cars from this branch is that if you are dealing with Benjamin, make sure you are 100% sure on the car you are buying as he will not disclose the faults so you have to make sure that you are aware of them yourself. Also make sure that you are aware that you might not get your £99 back if you are dealing with him. I am currently going through my bank to get my money back so don’t let them fob you off. I wouldn’t be surprised if this review finally got me a response from the garage

Awesome service I have been with this garage for several years and my experience with them has always been outstanding very polite and friendly staff always do a good job keeping you updated off service etc when needed never had any problems I recommend this garage to my family and friends

Only 3 weeks after buying my Kia Stonic I'm back in with an engine management light and a 560 pound bill. Very disappointed, they did little to help after I had signed and paid. Going to a 3rd party garage to see if I can get coils for cheeper won't be coming back.