EWT Water Opiniones 

617
•
TrustScore: 2 sobre 5

1,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

1 Star Review Extremely poor customer service experience with EWT Water Softeners. We have been customers for years and continued paying monthly for our Silver service plan, believing it still inc... Ver más

Valorada con 2 estrellas sobre 5

Sorry but Booking a service to EWT apps is a hit and miss what ever there service engr availbility is very limit (may be short of staff?). Dont bother ringing,they dont book via phone they only past... Ver más

Valorada con 1 estrellas sobre 5

Rubbish after care service. Engineer are not fully qualified- I can say because I am an engineer. Better to get another company product than EWT. Customer care team never updates you about a... Ver más

Valorada con 5 estrellas sobre 5

After a worrying period of overdue device service, I appealed to EWT and was answered on the same day by Abbie. Not only a reaction, but a proposal to arrange for a service call within a few days.... Ver más

Información sobre la empresa

  1. Fontanero

Escrito por la empresa

European Water Technologies is a Global water treatment company founded in Ireland 2002 by David Forde, it was with the mission “to deliver the perfect customer experience every time to any customer on Earth 🌍 ”. What does this mean? It's simple. We're a company that obsesses over customers. Our actions, goals, projects, programs and inventions begin and end with the customer at the forefront of our minds. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we commit to it in the hope that it will turn into an even bigger success. We strive to deliver "The Perfect Customer Experience Every Time".


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

617 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,9

Todas las opiniones

(617)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very happy with the service from EWT

Very happy with the service from EWT. Got a morning text saying that a service operator would contact me within five days. Next minute around 11am get a call saying if I was available for a service. Man had been and gone between 12-1pm - no problems all sorted- would highly recommend this company to anyone

15 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thomas ( Installation Engineers) was…

Thomas ( Installation Engineer) & Abbie ( from Office) was very helpful and explained in detail the suitable product required for our house. Thomas was being very honest and helpful and explained the Pros and Cons of the Softner and RO's. In addition Abbie ( from their Office) was very helpful in organising a quick appointment for the installation of the water softener system for our house. Would recommend.

31 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I can't get any response

I can't get any response ! I booked a service on 16/1/23. Received a text 2 days later with a date. I responded to say I needed to reschedule - heard nothing. Opened up a 'ticket' on the site requesting a new date - supposed to receive response within 24 hours - nothing .Opened up chat line dialogue - spoke to 'rep' last week - told would have a new date within 48 hours ! 10 days later - still no response.

16 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very friendly and helpful customer service and engineers.

I’ve had this company coming to my house for the last 4 years servicing my water system. Every time I call up I get very friendly customer service. This time I spoke with Abbie. Very friendly and helpful and Ross the engineer was in and out no mess and very helpful explaining what he’s done. Can’t recommend enough.

3 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Positive experience

From the start, I've had a positive experience with EWT.
Installation was timely, quick and the engineer was very professional. Follow up service is good apart from some booking delays.
Customer service is great and Abbie was very helpful to resolve my issue.

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

EWT introduces record breaking service.

After a worrying period of overdue device service, I appealed to EWT and was answered on the same day by Abbie.
Not only a reaction, but a proposal to arrange for a service call within a few days. A further query, received an almost instant time scale.
This standard of service, is rather a novelty to EWT. A guarantee that this customer will happily remain.
John Campbell

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Following good advice and guidance from…

Following good advice and guidance from Deirdre in the EWT office, we decided to replace an old softener which was approx. 20 years old with a newer more compact unit complete with drinking water filtration unit. The engineer Vladimir arrived on time, was extremely professional, helpful and tidy. I would highly recommend EWT.

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and customer service…

Great service and customer service overall. Abbie from Customer service was able to help and answer all my questions and queries regarding my order. I will definitely recommend getting a water softener from this company.

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

EWT a good solution for your water problem

I have recently contacted EWT water solutions for installing a water softener and a filter for solving our hard water problem at our home. They are very helpful whenever I reachout to them. I was speaking to their customer support Engineer Abbie for couple of time for all my queries regarding the water softener and she was very helpful throughout.

2 de febrero de 2023
Opinión espontánea

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