Bad Customer Service Experience
We would not recommend the Exeter Spray Centre. We had our kitchen sprayed and initially we were pleased with the transformation of our pine units to Lichen. However, once the fitters had gone and over the next few days, we noticed a lot of snagging issues. These included, a screw being completely screwed through a cabinet unit so that it was visible and protruding, a door corner door fitted which was split, the kitchen not being assembled as it was and as a result there were gaps in the corners of the pelmets, the doors not being re-fitted properly causing a door to literally fall off in my hands amongst other issues. When we went back to the Company to get our issues rectified, we were made to feel uncomfortable for complaining even though we were very polite as we expect there to be some snagging issues. However, the owner and one member of staff were abrupt and curt with us which we did not appreciate. After all we had purchased the platinum package. The company reluctantly rectified some of the problems including repairing and re-spraying the corner door which they re-fitted. However, this door was never sprayed with the top coat on the edge and it remains rough to the touch. We did not feel that we could complain again.
Immediately after our kitchen was spray painted, I was asked to provide a review by Rob. I gave a good review at the time as I felt pressured. However, in hindsight I should have waited as my review would have been as I have written it now.
We also had 4 teak garden chairs sprayed in the Lichen. They were delivered closed. Later when I went to put them up outside 3 of the chairs had stuck together resulting in the paint being pulled off. I complained again to Rob the owner asking for some touch up paint. He sent me a rather blunt email refusing to repair or provide any touch up paint even though we had paid £240 for this service. He stated that the touch up paint had been delivered to us even though it had not.
Please do your research before using this Company as there are other Spray Companies out there who hopefully have a better Customer Service attitude. We felt that for the amount of money that we spent we were not treated as a valuable customer.
15 de agosto de 2022
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