Expedia Opiniones 

I am only giving one star because I have to choose a star level. My children and I attended a hotel reservation and after dinner, the air conditioning was not working and it was hotter in the hotel than outdoors. We attempted to switch rooms and when we couldn’t get a hold of staff at the hotel, we contacted Expedia to make contact on our behalf. They were unable to receive support. after spending over an hour in extreme heat and my children starting to get sick, we were forced to leave the hotel and check in elsewhere at double the cost, and Expedia refusing to provide a refund. I will never use this platform for any bookings as they do not guarantee the product that they are selling.

This was one of the worst travel booking experiences I have ever had.

First, I booked a vehicle through Enterprise using Expedia. When I arrived, I was told that the vehicle I had reserved was not available.

I then had to make another reservation through Aombre Car Rental in Dorval. Unfortunately, that experience was even worse. Expedia sent me a link that supposedly directed me to the correct location near the airport, but the address was completely wrong. The actual location was about 20 minutes away from the airport.

To make matters even more frustrating, the link directed me to the airport passenger terminal instead of the car rental location, causing me to waste even more time trying to find the right place.

When I finally arrived, the vehicle I had reserved was not at all what I expected. It was supposed to be a newer vehicle, but it already had 62,000 kilometres on it, and the interior was filthy.

From beginning to end, the entire experience was disorganized, stressful, and incredibly frustrating. Expedia is supposed to be one of the world's leading travel websites, yet the quality of service, the accuracy of the information provided, and the customer support were all extremely disappointing.

I will not be using Expedia again, and I would strongly advise others to think twice before booking through them. Expedia can and should do much better.

We booked with Expedia for our hotel only to arrive and the manager says they are not taking guests due to construction. He had no apology nothing but had booked us for another hotel. We got there and they could only book us for one night. We reached out to Expedia and they honestly go the extra mile to help the customer. Beth you are absolutely amazing. Thank you 🙏 so much

I strongly recommend avoiding Expedia. My credit card was used without my authorization to make a booking through their platform. Despite reporting the fraud, Expedia refused to provide any meaningful assistance. I’m extremely disappointed that they seem more concerned with protecting the person who used my card than helping the actual victim. They refuse to refund

Horrible! It’s been 4 months and counting to process my flight refund they confirmed they will refund in 7days, looks like it will take 7 months. Beware: stay far away

If I could give zero stars, I would.

I booked a vacation package to Cabo San Lucas through the CIBC Rewards Travel portal powered by Expedia. The package included a Cabo resort and airport transfers, yet the flights issued were to Mexico City. Somehow, neither CIBC nor Expedia sees a problem with a vacation package whose components don’t even get you to the same destination.

What makes matters worse is that I was not provided with the itinerary at the time of booking. I only received it approximately two days later after specifically requesting it. By then, the discrepancy was discovered and I immediately contacted the travel provider. Rather than acknowledge the obvious issue, both companies focused on defending the transaction rather than addressing the fact that the package itself was fundamentally flawed.

Months of complaints, escalations, and countless hours later, I have learned one thing: when something goes wrong, CIBC and Expedia are experts at pointing fingers and avoiding accountability.

A travel package should get you to the destination you purchased. That seems like a pretty low bar, yet somehow it was too much to ask.

The most disappointing part isn’t the mistake—mistakes happen. It’s the complete refusal to acknowledge a situation that any reasonable consumer would recognize as absurd.

Book at your own risk. If your vacation package doesn’t actually take you to your vacation destination, don’t expect CIBC Rewards Travel or Expedia to make it right

Après avoir réservé une voiture auprès de Sixt Slovenie pour 579$ , j'ai décidé d'ajouter une protection supplémentaire de 189 Euros. Sur la facture de 950 $ , le montant de 579$ devait etre soustraire. Hors, 4 jours après le voyage, le montant de 950$ m'a été facturer en plus du 579$ déjà payé. BREF 1600$ au lieu du 950$. Ensuite j'ai porté plainte, et la réponse reçu etait que j'avais ajouté une protection en cas d'accidents. Ils n'ont rien compris du fait que j'avais déjà payé 579$. Je peux croire à une erreur de Sixt mais Expedia, c'est des voleurs.

J'ai mis 1 étoile uniquement parce qu'il est impossible d'en mettre 0.

Service : 0/5
Communication : 0/5
Service à la clientèle : 0/5

Nous avons réservé un hôtel sur Expedia et payé la totalité du montant. Après le paiement, nous avons constaté que les dates de notre réservation avaient été modifiées par le système d'Expedia, sans notre autorisation.

Nous avons immédiatement contacté le service à la clientèle par téléphone et par clavardage. Le soutien reçu était pratiquement inexistant. Malgré nos explications, nous avons ensuite reçu un courriel nous informant que notre demande de remboursement était refusée.

Cette expérience a été extrêmement décevante. Nous avons perdu notre argent à cause d'un problème que nous n'avons pas causé, et Expedia n'a proposé aucune solution satisfaisante.

Je ne réserverai plus jamais avec Expedia et je recommande aux autres voyageurs d'être très prudents avant d'utiliser cette plateforme.

Expedia is the worst in customer service, poor communication and lack of quality in refund process. It’s better to deal directly with the hotels , for better prices and services.
STAY AWAY AND SAVE YOUR precious TIME AND MONEY

Easy to make reservation, , , NO WAY TO REACH ANYBODY IF YOU NEED! WORST COMPANY DO DEAL WITH !!!!

J’ai réservé mon vol auprès d’Expedia car le prix était intéressant et le bagage en soute gratuit. Par prudence j’ai tout imprimé lors de mon achat le 1er mai. Mon vol étant pour le 2 août, j’ai voulu me faire confirmer par Expédia que j’avais bien un bagage en soute, eh bien non ! Entre temps les modalités ont changés !
Bref, malgré les preuves, j’ai l’impression de m’être fait avoir et je dois payer mon bagage.
Je considère cette vente malhonnête et Expédia non fiable.

I contacted Expedia to add an extra night to my hotel stay in Mexico all inclusive. I was told to change my flight first since they were booked separately and then call back and add the extra night. I changed my flight cost me $300 to make the change and then I called Expedia to add the night. I was then informed that it would cost me almost $1000 for one additional night. If I wanted to change my flight back to the original flight date it will cost me another $300. I will never use this platform again. Total scam and rip off. I did what they told me to do and they screwed me in the end.

What a piss poor company. I had to book a last minute hotel in Vancouver due to my dad getting emergency open heart surgery. I booked through Expedia as that was the quickest option to be their for my dad who was fighting for his life. Expedia offered no options for medical discounts. Get to the hotel to find out we could have saved $600 on rooms for medical expenses. After sitting on the phone menu for 45 minutes trying to connect to an actual human and not the robot, it finally said they cannot help me and hung up. What I kick to the groin to deal with while my dad is on the edge of his death bed. Will not be using Expedia ever again.

Expedia’s Escalation Process Offers No Real Help When a Hotel Refuses to Cooperate

I booked two rooms through Expedia. When I arrived, one of the pillows in the room had a clearly visible red stain that appeared to be blood. The hotel refused to provide a refund despite photos and the fact that reception was closed when the issue was discovered. I contacted Expedia for support, but because the booking was “pay at property,” Expedia told me they could not help unless the hotel agreed to refund. I escalated the matter to a manager, but even at the highest level of support, Expedia repeated that they could not intervene or offer any meaningful assistance.

This experience showed me that Expedia’s escalation process is extremely limited. Even with photographic evidence and a potential health hazard, Expedia was unable to help beyond relaying messages to the hotel. Travelers should be aware that if a property declines to resolve an issue, Expedia may not be able to assist in any practical way, regardless of the circumstances.

I am extremely disappointed with how this situation has been handled. What should have been a straightforward customer service issue has turned into weeks of frustration.

I have exchanged more than 20 emails regarding my airport transfer, yet I continue to be sent back and forth between Expedia and Riu. Each company tells me to contact the other, and neither has taken responsibility or provided a resolution. I am now dealing with three different organizations, all pointing the finger elsewhere instead of helping the customer.

To make matters worse, my attempt to post an honest review on Trustpilot was rejected. This has only added to my frustration, as I believe customers should be able to share truthful experiences, whether positive or negative.

I expected far better customer service, accountability, and communication from all parties involved. Instead, I have spent countless hours chasing answers with no meaningful resolution. This experience has left me with very little confidence in the way customer complaints are handled.

I hope this review encourages the companies involved to take responsibility, improve communication, and treat customers fairly instead of sending them in circles.
I am extremely disappointed with Expedia’s customer service. I have exchanged more than 20 emails trying to resolve an airport transfer issue related to my RIU booking, and instead of taking ownership, Expedia keeps directing me back to RIU while RIU directs me back to Expedia.

I’ve spent weeks going back and forth without anyone taking responsibility or providing a solution. As the company I booked through, I expected Expedia to help coordinate a resolution rather than simply pass me to another company.

The lack of accountability, poor communication, and failure to resolve a straightforward issue has been very frustrating. I expected much better customer service and would hesitate to book through Expedia again based on this experience.

Booked a SIXT rental car through Expedia for pickup at Toronto Pearson (Mississauga). The Expedia booking rules clearly stated that I needed a valid driver’s licence and a credit card in the driver’s name. When I arrived on time, SIXT refused to provide the vehicle because they said I also needed a second government-issued ID. This requirement was never disclosed in my Expedia booking. Since I was unable to collect the car due to an undisclosed requirement, I expected a refund. Unfortunately, neither Expedia nor SIXT has been willing to resolve the issue. I recommend that Expedia clearly display all pickup requirements before customers pay for a reservation.

They are the worst. I will never use them again and I suggest you don’t either . They added an extra guest fee to my bill and there isn’t one. It’s a double room and that’s it. I’ve been talking to them for days and they just waive their responsibility. Even the hotel said there is only extra person fee for a third person . Next step is to talk to my credit card company .

I used Expedia first in about 2006, and it was a disaster in Montreal. But recently I travelled to the UK, and their advertised price, compared to the hotel itself, made me try again. Once again.. Issues. A change in plans made it difficult to contact the hotel, and once there, the amenities included in my reservation were not transcribed to the hotel reservation. The hotel staff confirmed that more frequently than not, the itinerary booked at Expedia does not get through to the hotel information system. Never again!

Very strange service provider who supposed to refund my money but they didn’t after two years. They’re fraudulent!

I am so disappointed with the management of the Expedia centre I was dealing with. The office manager did not provide any support to the agents dealing with more complex issues, and my request for additional products such as insurance were ignored by the same manager. If this is the way Expedia runs their business, or lets owners run their franchises, they will never see a penny of my hard earned money.