Extra Help Opiniones 71

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jill was a very professional person which attended to my needs and anything else I required. She was always on time and very friendly. I would be very happy to use this service again and would recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have nothing but nice things to say. I was looking for a long time, trying to find someone that would be able to do what I needed at a reasonable price. Alexandra from Extra Help was extremely h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the moment I contacted Alexandra at Extra Help to inquire about a cleaner, the service has been excellent- Alexandra took time to find out what I needed and then went on to match a suitable cl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Luda and her team have been caring for my mum for the past couple of years, and the support they've provided has been outstanding. They started with a bit of light housekeeping, but as my mum’s he... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Ayuda a domicilio
  2. Servicios de limpieza
  3. Organización de asistencia y servicios para discapacitados
  4. Agencia de servicios de ayuda a domicilio
  5. Servicios de limpieza doméstica

Escrito por la empresa

Extra Help is an award winning home help franchise - originally set up to respond to the needs of home help for elderly people who were still living independently and needed a helping hand. We recognised that many elderly people didn’t necessarily need a full-time or live-in carer, but having help with domestic tasks could significantly prolong the time that they were able to stay in their own homes. And sometimes, it’s just about providing company; a friendly smile and a small chat which could mean the world to someone who lives alone. Since launching, we have expanded our range of services to include parent’s help and domestic cleaning services. This enables us to provide ad-hoc or regular assistance to new and working parents, working professionals and just about anyone who needs us. We can help with all sorts of domestic tasks and nothing is too much trouble. Our experienced, trustworthy and fully reference-checked home-helpers are always on hand with a friendly smile to help with a diverse range of everyday jobs, from cleaning to gardening, shopping and meal preparation. We aim to always provide you with the same home-helper but, if this is ever not possible, we’ll always honour our commitment to you and send an alternative. Our charges are simple, straightforward and affordable so that clients can easily keep control of their home-help budgets. We can provide you with a one-off, occasional or regular home-helper to meet your requirements, and our comprehensive range of services means that you only ever need one point of contact for all your domestic needs. So no more time wasted talking to different companies to source a cleaner, gardener, dog-walker, senior sitter or driver – simply talk to Extra Help and let us give you the helping hand you need. We are accredited by the British Franchise Association and won the BFA HSBC Lifestyle Franchise Award in 2023, we have over 30 branches nationwide currently - please mention your local branch in the review!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

71 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent quality house keepers

Excellent quality house keepers. Always thorough. Reliable. Highly recommend.

31 de mayo de 2026
Opinión espontánea
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Respuesta de Extra Help

Thank you Em for taking the time to give us a great review. These reviews mean so much to all of us at Extra Help especially Alexandra and her team.

Valorada con 5 estrellas sobre 5

Twice weekly help

Jill was a very professional person which attended to my needs and anything else I required. She was always on time and very friendly. I would be very happy to use this service again and would recommend anybody requiring help long term or short help, to get in touch with this company.

8 de abril de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi John, so glad you were happy with the service Jill provided. Thank you for taking time to leave a review, these reviews mean so much to all of us at Extra Help.

Valorada con 5 estrellas sobre 5

I like how this company offers a… service with client care at the heart of it

I like how this company offers a bespoke service for people who are genuinely struggling. Baz who completed the work for me was non-judgemental, with a warm manner and completed the work to a tight deadline.

29 de marzo de 2026
Opinión espontánea
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Respuesta de Extra Help

Dear Mayapee, thank you for taking to time to review the Extra Help service. These reviews are very important to us all. We’re so glad you like our service.

Valorada con 5 estrellas sobre 5

Always look forward to my Tuesday clean!

From the moment I contacted Alexandra at Extra Help to inquire about a cleaner, the service has been excellent- Alexandra took time to find out what I needed and then went on to match a suitable cleaner to our situation.
Our cleaner Maria is always punctual, very friendly and works very hard. I am happy with the clean every time.

Overall very happy and would highly recommend.

29 de marzo de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi Christine, thank you so much for taking the time to review the service for Extra Help. We’re all delighted to hear how happy you are. These reviews are so important to our lovely franchisees. Alexandra and Maria will be delighted with your feedback. Thank you again.

Valorada con 5 estrellas sobre 5

Friendly and excellent service.

The girls ask what needs doing and will do anything and they do everything well. The girls are very thorough when cleaning even moving furniture and going further than I expected. They emptied my bins even taking the rubbish down to the back steps to the bins in the lane. They have helped me while I have been recovering from a hip operation.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi Jean, thank you so much for taking the time to review Extra Help Plymouth. Lulu and her team work really hard to make a difference to people lives. I’m glad they could provide the help you’ve needed after your operation.

Valorada con 5 estrellas sobre 5

Reliable, trustworthy and friendly service

The lady, Linda, that comes to assist my father is amazing. She is reliable and friendly and has become very special to our family. She offers companionship along with household duties and goes above and beyond to ensure his wellbeing.

18 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi John, thank you for your lovely review. These reviews mean so much to all of us at Extra Help. So glad to hear Linda is making a difference for your father and for peace of mind for the family.

Valorada con 5 estrellas sobre 5

Great service

I am lucky to be able to use this service the people they send are very helpful and kind and always engage with my husband so I can go out knowing he is safe and being looked after very well also if I send a message or email with any questions they will get back to me very quickly with answers so I feel I am in touch at all times

31 de enero de 2026
Opinión espontánea
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Respuesta de Extra Help

Thank you Carmel for taking the time to review the service you’ve received are receiving from Sam and her team in NW Leicestershire. It’s a great boost to all of us at Extra Help to know what a difference our services make.

Valorada con 5 estrellas sobre 5

A very good service

Review from John D:
Very good service Very friendly. Always willing to help. Always in a good mood and happy personality.

Nicki is a very likable woman and I'm very pleased to have work for me.
Thank you Extra Help NWL

24 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

To Mrs MacMillan and John, thank you so much for taking the time to review our service. So glad you are happy with the services we supply. Your reviews mean a lot to all of us at Extra Help.

Valorada con 5 estrellas sobre 5

Genuine caring nature

The genuine care, Flexibility & willingness to go the extra mile to very greatly appreciated. I was very happy to get extra visits when I was in hospital

24 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

Thank you Brian, thank you for taking the time to review Extra Help. It’s lovely to hear how happy you are with the service Sam and her team are supplying for you and also visiting you in hospital.

Valorada con 5 estrellas sobre 5

Really nice and helpful people to deal with

I have nothing but nice things to say.
I was looking for a long time, trying to find someone that would be able to do what I needed at a reasonable price.
Alexandra from Extra Help was extremely helpful although I was asking for fewer hours than they would do normally.
Communication is really good and Sandra who visited has been excellent.
If you are thinking about any help you might need, give Extra Help a ring.

30 de enero de 2026
Opinión espontánea
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Respuesta de Extra Help

Thank you David for your lovely review. These reviews mean so much to all of us at Extra Help. Alexandra and her team will be delighted.

Valorada con 5 estrellas sobre 5

It was by pure chance I came this…

It was by pure chance I came this service and I am truly thankful I did.
My mum is 90 and in past any help she's had they have stolen from her, so both very apprensive about this.
It took alot to convince my mum but she was willing to try.
She met a lady called Katy, who was the manager. After a long meeting and chat about her fears, anxiety and trust issues, Katy offered to be her person to provide the service.
From this day, Katy has been excellent, her and my mum.have built-up a good relationship. Katy always checks in to see what needs doing, she is punctual, she delivers a high standard. She is respectful of mums environment. She communicates with me after each visit.Her rates are very reasonable and its changed my life and my mums.
I would highly recommended her services, as from our experience she is very good. She will vet carefully any new recruits, which is important, DBS checking is mandatory again important.
Thanks Katy for everything.

5 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

Dear Mrs E, thank you so much for taking the time to write this lovely review. I’m so sorry your Mum had such bad experience in the past and so glad you found Extra Help. Katy and her team are fabulous and go above and beyond in the service they provide. We pride ourselves on providing an outstanding service for our clients across the county.
Reviews like these mean so much to us all.

Valorada con 5 estrellas sobre 5

The Amazing Extra Help South Hams (Torbay…

Extra Help South Hams (Torbay) have been a real life-line in helping to care for my elderly mother. Sarah and her team (especially Kerry), provide daily support and companionship whilst also helping with chores and ensuring my mother is able to remain in and look after her own home. Sarah provides an excellent service, always friendly whilst being professional. They always go the extra mile and I would recommend then to anyone in a similar position. Thank you!

6 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi Ian, thank you so much for your lovely review. Sarah and her team work really hard to give the best possible service, these reviews mean so much to the whole team. So glad to hear your mother is able to stay at home with the help she needs.

Valorada con 5 estrellas sobre 5

Great experience with the company

Great experience with the company. Very caring individuals.

5 de febrero de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi Sezen, thank you so much for taking time to review our service. We’re all delighted you’re happy. Your reviews mean so much to the whole Extra Help team.

Valorada con 5 estrellas sobre 5

House cleaning…

The cleaner is very kind and polite plus does a great job. Turns up on time & the place is thoroughly cleaned. Definitely worth the money & recommended.

31 de enero de 2026
Opinión espontánea
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Respuesta de Extra Help

Thank you Peter for taking the time to review Extra Help, we’re delighted to hear you’re very happy with the service. It means a lot to the whole Extra Help team.

Valorada con 5 estrellas sobre 5

Domestic help

The helper provided has been exactly what we needed. She is excellent at her job and a great support.

20 de diciembre de 2025
Opinión espontánea
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Respuesta de Extra Help

Hi Lindsay,

Thank you so much for your kind review, these reviews mean a lot to the Extra Help franchisees and their teams.

Valorada con 5 estrellas sobre 5

Invaluable support.

Extra Help Huntingdonshire has been invaluable to me over the past 2 years, providing home support services, that has taken considerable pressure off me.
As a carer for a family member I am now able to concentrate on caring requirements in the knowledge that Caroline and her team are supporting me.
I have found Extra Help Huntingdonshire very professional, reliable and flexible both in the services provided and with exceptional customer service.

15 de enero de 2026
Opinión espontánea
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Respuesta de Extra Help

Hi Jeff, thank you for taking the time to review the service you’ve had from Caroline. It means a great deal to all of us at Extra Help and especially to Caroline and her team.

Valorada con 5 estrellas sobre 5

Everyone been so helpful

Everyone been so helpful. Nothing too much trouble. Very supportive.

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Extra Help

Thank you for your review Michelle, it means a lot to all of us at Extra Help to receive great reviews.

Valorada con 5 estrellas sobre 5

very clever as my enabler and carer is…

very clever as my enabler and carer is well matched to my personality type. very helpful and kind and inspiring. guiding me the right direction. instantly after few weeks i feel a massive positive warming change in my life. i feel healthier and know a healing path is what i need. always friendly and making me feel very much happier thank you so much. i was very lost scared snd alone and now i have a direction and better choices thank you

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Extra Help

Thank you Gem for your great review, I’m so glad the Extra Help team are enhancing your life. It’s kind of you to take time to review our service and means a lot to whole team.

Valorada con 5 estrellas sobre 5

They are very friendly,nothing is too…

They are very friendly,nothing is too much trouble for them. They give you a call when they’re on their way

18 de septiembre de 2025
Opinión espontánea
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Respuesta de Extra Help

Hi Bob, thank you for taking the time to review our service these reviews mean a great deal to all of us at Extra Help.

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