Fairmont Hotels and Resorts Opiniones 

My husband and I stayed in three Fairmont hotels while in Ottawa, Montreal and Quebec, October 5-11, 2026. We were with two other couples and we all enjoyed our stay in all three hotels. Breakfast buffet was amazing and delicious. The staff were friendly and welcoming. We received an unexpected upgrade at the Fairmont Queen Elizabeth which was really lovely. The concierge, Marie Claude was very helpful and very knowledgeable. She gave us wonderful tips on the best restaurants not only in Montreal but in Quebec as well. They were great restaurants! The hotel's downtown locations gave us easy access to shopping, restaurants, etc.

The Fairmont Scottsdale Princess charges luxury prices while apparently treating peace and quiet as an optional extra.

My bill for ONE NIGHT was $729.41, including dinner. The room, taxes, resort fee and valet alone cost $636.94. For that money, I got housekeeping and food carts crashing over the tile outside my room like a freight train—late into the night, then again the next morning during an important call.

This wasn’t noise from some inconsiderate guest. It was the hotel’s own equipment and operations ruining the stay. A supposedly luxury resort should have figured out how to move a cart without making every nearby room sound like it borders a loading dock.

The $55 “Resort Experience Fee” adds insult to injury. What experience, exactly? Listening to your service carts thunder past while regretting how much I paid?

Their response to my complaint was that they would review their procedures to see whether they could find a solution. At these prices, basic operational competence should already be included. Guests shouldn’t have to explain that deafening noise outside bedrooms late at night is a problem.

An otherwise nice property managed to make a one-night stay feel like an overpriced exercise in irritation. The bill was precise down to the penny; the attention to guest comfort was considerably less impressive. I regret spending this much money here.

Fairmont Lake Louise Gold Level
Arrival bellmen 5* Star. Bellman Walked us to Elevator and sent us to floor 7 where conceige met us.
Conciege 5* Met us for easy Check-in. Reviewed Itinerary, Sat with us for good review of property & walk us to our room door.
ROOM 5* Large and Great View of Lake Louis. First day welcome with bottle of wine. Chocolates and small plate appetizer on second day
Lounge 5* Long and Narrow with Conciege desk opposite end of Buffet. Comfortable area.
Food / Buffet 5* Good Food Selection with Chef custom making eggs every morning.
Hotel 5* Great job stopping the wondering public from entering. Completed fenced off from public. Clean and comfortable, Huge 19,000 square foot spa is a must but $300 per 3 hours cost per person but worth it. Attendant were a bit slow.


Fairmont Banff Gold Level
5* Walked us to First of Two Conciege Check-in. Not escorted to Elevator. Bellman was friendly.
4* Not as effiecient, Second check-in conciege desk on floor 5 (Don't know why they have two at check-in) showed up where breakfast served and where purchase alcohol. Did not escort us to room and had to ask for hotel map.
3* Room & Bath extremely small (225 sq ft) because of hotel keeping with it's age room size. No welcome bottle of wine. Four Chocolates. No room treats on second day.
5*PLUS Very Large Multiple sitting areas (Must because of small hotel rooms where you wouldn’t want room service food) 2 fireplaces, Pleanty of sitting area.
5* Large food selection, No Chef making custom eggs.
5* Hotel Stone & Classic History makes this picture perfect. Tour buses in front of hotel sometimes. Hotel indoor & outdoor pool is very good and free. Note: Hotel also sells outside memberships to locals that also use facilities. Didn't see any attendants

J'ai réservé un séjour au Fairmont de Dubay via l'app ACCOR LIVE LIMITLESS. J'ai payé et dès le lendemain j'ai été sollicité par le Fairmont pour faire le paiement car ils ne l'avaient pas reçu. J'ai quand même sollicité le service client d'Accor qui m'a confirmé que ma carte n'avait servit qu'à valider ma réservation et pas à payer... donc j'ai accepté de refaire le paiement.
Bilan des courses j'ai bien été débité 2 fois de 3600€.
Et à ce jour toujours pas d'avis de remboursement.

I recently stayed at Fairmont Hanoi July 2026, expecting the luxury experience that the Fairmont brand is known for. Unfortunately, this was one of the most disappointing hotel stays I have experienced.

During my three-night stay, I encountered multiple issues that are simply unacceptable for a five-star luxury hotel.

First, one of the bath towels provided in my room had an unpleasant odor. Cleanliness should be the most basic standard of any luxury hotel, and receiving a smelly towel was shocking.

Second, I booked a massage at the hotel spa expecting a premium wellness experience. The therapist’s technique was disappointing and did not reflect the standards of a luxury hotel.

The most concerning incident involved a hotel staff member who assisted me in purchasing approximately 3 kilograms of local fruit. I was charged USD 50. As a foreign visitor unfamiliar with local prices, I trusted the hotel staff. After learning more about local market prices, I believe the amount charged was excessively high. This experience seriously damaged my trust in the hotel.

I chose Fairmont because I expected professionalism, honesty, cleanliness, and exceptional service. Instead, I left feeling disappointed and questioning whether the hotel truly represents the standards of the Fairmont brand.

I sincerely hope Fairmont and Accor investigate these issues and improve their service standards so that future guests do not have a similar experience.

Had tea at plaza New York because it was renowned as the best tea in New York. The tea was ok not as good as the one we had in Seattle. The ambiance at palm court was nice but the service was terrible, the waitress was rude and didn’t want to serve. When you are paying $750 for tea it’s an experience and the service should be part of it. There was no way to protest and 20% service gratuity was included. We will never be staying or dining at the Fairmont Plaza New York again.

I paid over $600 for a Fairmont gold room at the Copley Plaza and received the worst room I ever had. It was only about half the size of the one in the picture at the website, phone didn't work, and the coffee machine was not accessible.

The Dubai fairmont was
Clean
Great location
Great food
Great staff
Poops we’re busy but good
We went out every night as not many bars in the hotel.

Love it, always amazing

Stayed at the Naperville/Aurora IL for 4 days. We received a bill for $575.36. When I looked at my credit card I saw that they billed me $601. I called the Fairmont and talked to a very rude person named Chanel. She said they charge $20 a day for a deposit. This made no sense. First, we were NEVER told about a deposit, plus if there were a deposit of $20 a day the total would have been $80 not $25.64. She was so rude and kept talking over me. She called me rude and claimed I was yelling at her, which I was not! What ever happen to good customer service? Is the Fairmont so desperate for help they will hire anyone. When I told Chanel she was the rude person, she said she was being claim LOL. Chanel needs to take a basic math course as well as customer service.

Not only was Chanel very rude, the room had a nasty smell. There was hair on the sheets and the TV keep going on every few minutes. This is my first & last time at a Fairmont!

Afternoon tea at The Fairmont St Andrews. A lovely experience enhanced by our assigned waitress. Excellent home made sandwiches, scones, jam and even the clotted cream superb. Cara sorted some minor billing issues well. The overall experience in a beautiful hotel was most enjoyable.

Fairmont Royal Pavilion -Barbados I have been coming to the Royal Pavillion since 1990. Then three years ago I bought a house in Barbados, but I couldn’t give up coming to my favorite place so I became a beach club member. Ryan and Michael have always looked after us like old friends and we couldn’t have been more lucky to have found this place. I have been all over the world, but this is my favorite.
When I walk through the door every time I visit, I’m treated like family and I get many hugs. Where else would you get that?

Can't believe how rude the duty manager has been tonight.
We have a problem with our room. She would not listen and talked over us the whole time!
2 nights here, first night i am extremely annoyed and angry! 1st night ruined! Will not be back!
Wish I had read the other reviews before booking!

Edit to original review.
Mr Sebastian Brincat has been in touch with apologies and solutions.
A lovely man and a true manager!
Thank you Sebastian.

You overbooked my room and took no responsibility. I booked a King Suite at Fairmont Hotel Vancouver but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available.

This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking.

To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into.

Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

The fairmont hotel chain is excellent. Their hotel service is better than similar-level hotels such as Marriot.

I stayed at Fairmont Mumbai to celebrate my 15th wedding anniversary and the experience was completely unacceptable for a brand under Accor.

While the day passed with minor issues like slow room service and noticeable dust particles in the air, the situation at night was alarming. The room was full of mosquitoes that were continuously buzzing around our ears, making it impossible to sleep. My children and we were bitten repeatedly throughout the night. By morning, there were visible blood stains on the bedsheets from the mosquito bites. None of us slept, and we woke up with itching and discomfort all over.

Upon complaining at reception, I was offered a late checkout and informed that an investigation would be conducted, but I was told no mosquitoes were found. However, when I personally checked the room to demonstrate the issue, I found silverfish near the headboard. Additionally, under the bed blanket there was a significant accumulation of dust and hair, as if the area had not been cleaned properly for days.

This is not a minor inconvenience — this is a serious hygiene and pest control failure. It is deeply concerning that such conditions exist at a premium property charging approximately ₹20,000 per night.

As a resolution, I was told that on a future booking (if I pay again for a base category room), I would be given a suite upgrade. This is not an acceptable form of compensation. After paying in full and experiencing such discomfort on a milestone anniversary stay, expecting me to spend again for an upgrade offer is unreasonable. A complimentary stay would have been a more appropriate and accountable response.

This experience fell far below the standards associated with the Fairmont and Accor brand.

The communication is totally 0 at the Fairmont playa del carmen
We stayed 20 mn ln outside for The apparently rules we didn’t know. Basically we go outside 3 time be for this evening and nobody asked something just our name and he room number.
This evening regarding rules a man asked us the identity card but nobody asked us before and we waiting 20 mn
Apparently the reception and manager they ont care about this because daumont a scandal

Stayed here multiple times and usually excellent. Air con not working in the room on our last stay and a long queue for breakfast.

The most extraordinary experience I've had in the last 10 years was in the Riviera Maya, staying with my husband at the Fairmont Mayakoba hotel. The scenery, the service, the attention to detail, the cuisine, and the collaboration made with Le Labo (cherry on top), made the memory unforgettable. I would always go back and highly recommend it. My best friend also visited it with her wife and agrees with me that it's a truly special place.

Paid £800 for a two night stay at this hotel main shower dribbled no fall flow from shower breakfast on first day was good 2nd breakfast morning was left for ten minutes waiting for a pot of tea had finished my breakfast by the time it had arrived and I had to ask twice for a pot of tea - paid in instalments for my stay as I was unable to pay £800 upfront when I asked to do this again I was told no…mixed messages for the management shame as they turning away business or is it that I’m not at the higher class for them