Fandango Opiniones 596

We bought our movie tickets through Fandango, and went to our local cinema. Something was wrong with the movie, so it was cancelled after 15 minutes. When we asked for our money back, the cinema said we had to go through Fandango, since that's where we bought our tickets. Fandango would not refund our money.

You’re app is dog crap you can’t watch anything on a computer but you can watch it perfectly fine on your phone and there’s 1 million other steps you have to go through just to watch a movie that supposedly free but doesn’t show up that way on your phone. it’s a completely useless app. It’s worth it just to spend money to watch the movie. It’s not worth a headache.

The customer service for "Fandango at Home" is extremely poor, and perhaps the word "service" should not even be in that phrase. By "extremely poor," I mean that they don't have a solution for my issue, and seemingly no way to escalate it. As a result, I have received the same boilerplate message three times, requesting the same information regarding my account three times, information which I have already supplied twice before and now three times. After two weeks of mail exchanges, and two sessions in the chat, I'm no closer to resolution than I was two weeks ago.

I purchased movie tickets through my Fandango app for October 4th that Saturday, and I ended up with tickets for October 3rd that Friday. I was at work when I was ordering the tickets on that Friday for Saturday. Even i noticed app had changed my movie date to Friday I called Fandango immediately to let them know that the app was glitching and changed my movie to Friday Instead of Saturday, I came and was time it was too late for a refund, huh, the movie great was for my kids and I and that cost me $50.76. First call, the guy said he was escalating my complaint...within hours. Fandango denied my request for a refund. I had already repurchased the tickets for Saturday via computer this time... while I was not being refunded the $50 I had already paid. Because their app had glitched out on me while I was trying to order tickets. Mind you There is not a lot of ways to purchase tickets. You can't go directly through the theater these days unless you take a chance and purchase once you get there. So then I called again the following week to dispute their denial of refund, and the guy told me he was sending me an email with resubmitting my request. He never did, so I went through my PayPal, and they temporarily refunded me some under investigation. I'm just disgusted with Fandango. I feel like they're trying to rip people off. It makes no sense to not have any other negotiating disputes in place after a movie starts. Went would i order movie tickets for the same time in at work in my office then turn around and order for the correct day. They need something in place that can prove that they there was an error with all like the forcing that happened to me i go do my research and she enough there are finds if complaints of this. But the people that are in their customer service are in place to deny you any type of assistance. And then there's no one else you can talk to you, literally just have to wait on someone who's trained to not care about your issue. They're just trying to keep people's money.It's disgusting.I'm a single mother and I have to pay for so much already colleges, teen sports, car payments, etc....I don't have any extra money to just giving away i won't scrotum this type of our customer service. Fifty dollars is crazy work!

I rented a movie off of Fadango. I received confirmation that the movie was rented. When I went to my Fandango library it showed that the movie was rented, but there was nothing on the screen to let me play the movie. I was on the phone with their customer service from 10pm to 1120 pm last night and was unable to resolve the problem. The people are hard to understand and very ignorant. I was on the phone again today for an hour, was transfered to 3 different people. Finally I got a supervisor on the phone and she agreed to order a refund. DO NOT RENT MOVIES FROM FANDANGO!!!!

recently bought two movies for $5.99, got an email today stating that We were unable to process one or more recent orders made on your Roku device with your Fandango at Home credit card on file. Your account has not been charged for these order(s) and we have removed them from your library. The rest of your library remains available here. My credit card is still good. Offered 10% off if I re-buy, check of titles show price increase - sounds VERY suspicious

Since the change from Vudu. All of my movies that were stored are just gone. Chat service for help took an hour to answer and finally just said they can't do anything.

If I could give 0 stars I would. Stay away from Fandango. I purchased 2 movie tickets and when I arrived to the theater I found the parking that is usually free was now $30. I tried to request a refund or even a credit toward my next movie purchase and was basically told to go f myself. Even worse, the customer service is processed through Salesforce, another BS company. I am immediately deleting my app and account. Stay Away.

I accidentally chose the wrong day when ordering tickets. Immediately realized my mistake and contacted customer service. They would not refund, exchange, or discount. ZERO help. Additionally, when I ordered the correct tickets directly from the theatre site it was cheaper!!! I paid Fandango $4 CONVENIENCE FEE. Not sure what that's for! It WAS NOT convenient!

I would give Fandango negative stars if I could. Beware Fandango.

Fandango traps ticket buyers in a a useless membership program. A program where they artfully deceive ticket buyers to enroll in their useless membership program and take their money.

Worst company I ever dealt with. The customer service unfairly, unilaterally, and self-servingly says they do not provide any refunds. Most unfriendly customer service ever!!!

I ordered tickets to go see The Long Walk 2 10 days in advance via Fandango for a 3:20pm showing. However when I got there the theater mgmt made me aware that Fandango should have reached out to me to let me know that the movie time was CHANGED a whole HOUR earlier (2:10pm). Fandango customer service "escalated" my issue and I was given a 3-5 business day resolution. It's now been 6 business days and still no word. Do NOT buy from Fandango - they do not value their customers.

About a month before the new Superman movie came out, the Fandango Fanstore ran a bundle sale for it that included a movie ticket, a hat, a poster and a special comic book that was limited to 1000 copies. I am a life long comic book nerd. I have five kids who share my love for comics to one degree or another so I purchased six of the bundles for over $350. The only thing I truly purchased the bundles for was the comic books, as I wanted each of my kids to have one. I was pretty excited, no lie. It took over a month and a half to receive their package. It was delivered to my doorstep and I opened it almost immediately (my beautiful Great Dane freaked out when the delivery was made).

When I opened the package (you guessed it) they shipped everything but the comic books). I called their customer support line and they said that,since they source out their delivery and packaging to a third party service, once delivery is made and regardless of what was sent, they are no longer responsible for the package. READ THIS AGAIN. Once delivery is made, regardless of what was sent, they have no further responsibility. So I asked, if I was mailed a completely EMPTY box, I have no recourse? Yes, was the answer.

I tried to file "stop charge" claim with my credit card company, but Fandango claimed ALL the items were sent and I lost the claim. So, I spent $360 on some hats that I do not want, some posters that I do not want, and I did get six tickets to a movie. I will NEVER purchase anything with Fandango again. Their treatment of my claim was awful. The timeliness of their delivery was awful. They claimed I had received everything that I had purchased.

If you purchase ANYTHING from the Fandango Fanstore, just know that there is nothing you can do about it if they mail you the wrong thing or even NOTHING AT ALL. BUYER BEWARE!!!

Tried to login on my PC to get enter code for my TV. All I got was malicious hardware on my PC! It has always been a chore to login, but this was a new low. I uninstalled it altogether and I won't be back!

I preordered tickets as well as well as snacks weeks in advance of the show. The day of the show, I printed out my tickets and looked for my snack order, didn't see it. Went to the movies and bought snacks there. Came out of the movie and saw a text on my phone about the snacks (after the movie). Called to see if I could get a refund or an exchange, and it was a no go. $30. down the drain. Will NOT be a Fandango customer any longer.

App didn't work. No CS support. Issued to wrong theatre. Fandango refused to issue credit IN APP. BUY YOUR TICKETS FROM THE THEATER - NEVER EVER EVER USE THIS SERVICE -- AND THEY CHARGE FEES!!!

I had purchased tickets on the Fandango website and the website timed out and I was unable to scan the code or input a email. I was charged for the tickets but had to buy them again at the movie theater I went too. Was told to contact fandango customer support and request a refund. I did so and mind you I was already in the theater watching the movie and was told I should have done it 20 mins before the movie started! No one told me this and the young lady kept saying there was nothing they could do for refund that it was greyed out and I asked for a accommodation for a voucher since they took my money and I paid twice because of their website and she would not. I have used Fandango multiple times and never had this happen to me. If they can’t help customers out they need to not have a shitty website. They do not accommodate for the customers to supplement for the loss of money. Their customers need to be taught how to work in a call center. Horrible I will not buy any more tickets from them.

We accidentally ordered tickets for a movie that already started and was meant for the show the following night. They would not exchange or refund the money. I hate these people. $50 just gone. Then when I tried to delete the account it says that I can not fully delete the account and that they can obtain what information they want and I am only able to delete certain areas. How is this even legal. DO NOT USE FANDANGO!!

This is a shitty business. It's the first time in my life that I've had to call (after I stated I didn't want to call and they forced me to do it) and answer a bunch of questions to delete my account. I felt harassed by Fandango—creepy business.

Fandango has terrible reviews and it is no wonder. I too would give it negative 5 stars if I could. They stole my gift card balance money. $106.38. They wouldn’t allow me access to the cards . I had the numbers of the cards but didn’t have the physical cards anymore. Keep in mind you have 90 days to use the cards anymore or they deactivate it. Crook bastards.