Fastlane Paint & Body Ltd Opiniones 

83
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I used Guildford garage for minor body repairs and after two weeks my Mercedes was returned in appalling condition. The interior was left filthy with dirt, dust, and debris all over the carpets, door... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Not only did they pick up the car, repair it and return it, they also found an unrelated problem left by the engineers during its last service (at the official dealer) and fixed that too! Exemplary... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service so impressed with break down cost work involved repairing my car. Was kept updated with work being done ,with photo shots sent to me on my what’s app. Collected my car as... Ver más

Valorada con 5 estrellas sobre 5

I saw Sal at Mercedes Loughton today regarding a broken bumper. He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home.. He also made... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles

Escrito por la empresa

We have been delivering an uncompromising service to our clients for several years and are intent on continually setting a benchmark in the body shop industry. We pride ourselves on recognition we get within the industry as well as vehicle manufacturers. Every member of our accident repair team is manufacturer trained to the very highest standard. We only use genuine parts and tooling in accordance with manufacturer regulations. This enables us to offer a unique lifetime warranty for your total peace of mind.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 70% de las opiniones negativas

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3,7

Todas las opiniones

(83)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent communication and liaison…

Excellent communication and liaison between insurance co and car workshop. Everything was so smooth. Highly recommend and most grateful for Suraj for making it as painless as possible.

18 de febrero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Fastlane were so friendly and helpful

Fastlane were so friendly and helpful, and got the job done much more quickly than I expected! They also updated me at every step which made the process really smooth. Really great service especially from Jay Isaacs, and also Steve Purcell and Marc (who picked up/delivered)

14 de febrero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Tanya,
Thank you very much for your lovely review, it will be passed onto the team.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Five Star would definitely recommend

Great service. Ken Gill was really helpful and kept us informed every step of our car repair. Really good job by everyone from start to finish. Perfect paint job, well done to everyone in the body shop. My boyfriend was very impressed with the service and attention to detail

5 de febrero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Kim,
We really appreciate your positive comments around the experience you had with us and you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

A big thank you to Sal and his team…

A big thank you to Sal and his team they know how to treat their customers and they know about customer service making my vehicle looking brand new again.

25 de enero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Thank you so much for taking the time to share your experience with us. We are delighted to read of your lovely comments and positive experience.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Sal from Mercedes Laughton has…

Sal from Mercedes Laughton has demonstrated exceptional professionalism throughout my recent experience. From promptly arranging the collection of my car to delivering the hire vehicle, he ensured every aspect was handled seamlessly. The body shop team performed outstanding work on the repairs, and the results exceeded my expectations. Throughout the process, I was consistently updated on the progress, showcasing their commitment to clear communication and customer care.

The service provided by Sal and the entire Fastlane team was nothing short of exemplary, offering a premium experience from start to finish. I wholeheartedly recommend their services to anyone in need of top-tier assistance with vehicle repairs or accident management.

20 de enero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Ivan,
Thank you for leaving your 5* review for our team. We are delighted that your experience with us was positive.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

The team was absolutely fantastic

The team was absolutely fantastic
I’ve been involved in a very nasty accident on the 13th of December and from the moment I called about the accident all the way throughout the entire process the Mercedes team in particular Anil has been extremely helpful giving me updates every week about the conditions of my car
I’m, very thankful and very excited to drive my car Again
I can’t thank you enough for the support and professionalism

I would definitely recommend them , in the unfortunate event that somebody has been involved in an accident

21 de enero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Bogdan,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Excellent customer service by Ali

Excellent customer service by Ali
The work was done perfectly
The aftercare was professional and amazing

10 de enero de 2025
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Nadia,
Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

I was directed to FastLane Guildford by…

I was directed to FastLane Guildford by AX claims management company as I insisted on using an Audi approved body shop for my no-fault claim. They did a brilliant job and looked after my car (even though it was the oldest one there!). Even gave me leftover paint so that I could touch up the stone chips on my bonent. Andrew Varns was professional and is a great customer facing brand ambassador for Fastlane. Hope I dont have to, but if I do need to I will defo insist of using Fastlane in the future.

27 de diciembre de 2023
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Utterly professional

Utterly professional. Kept me well informed throughout the repair period. Showroom quality of work. Hassle-free. I highly recommend them with confidence.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Henry,
Thank you for taking the time to leave us such a positive review, we really appreciate your kind feedback.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Almost worthwhile having the prang…

It was almost worthwhile having the prang to experience the quality of care, service, communication, flexibility and excellence of work provided by FastLane. Outstanding.

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Simon,
We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Sal at Loughton Mercedes

I saw Sal at Mercedes Loughton today regarding a broken bumper.

He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home..

He also made an appointment as a priority to come to the bodyshop to repair the damage.

He went above and beyond which i really appreciate
Top Man !!

25 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Patric,
Thank you so much for taking the time leave share your experience with us. We are delighted to read of your lovely comments and positive experience with us.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Sal at Loughton has gone above and…

Sal at Loughton has gone above and beyond for me since the day of my accident answer the phone on a Sunday evening as I was in a state of shock, he calmed me down and reassured me we would have everything sorted by Monday day end.
Process of getting me in my courtesy car from start to finish has been hassle free as well.
Communication throughout has been thorough and concise with helpful feedback from Sal via Phone call.
Thanks again Sal, you the man!

3 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Alfie,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Excellent customer service

I brought my Tesla into Fastlane after an accident as I'd heard good things about them and I'd had bad experiences with garages in the past. I was really pleased with how quick and efficient the customer service was and the car came back immaculate. I wouldn't trust my car with anyone but Fastlane in the future.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Leigh,
Thank you so much . The Team is delighted to read of your experience with us and we really appreciate you taking the time to write your review.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

I had my car fixed with Sal

I had my car fixed with Sal. Exceptional customer service. Highly recommended! Appreciate the quick turnaround.

18 de octubre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Nilsel,
Thank you very much for your great review and 5* rating .It will be passed on to the team.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Thanks Sal

I was unlucky to be involved in a non fault accident i contacted Sal at Mercedes Loughton and he was extremely helpful, he kept in touch with me throughout the whole process including arranging similar hire car as mine
and the final repair was done at a very high standard
thanks for your help !!!

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Gary,
Thank you for taking the time to leave your kind comments for the team at Fastlane. We are delighted to read of your review.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Top Class Garage and Service

I’ve just had my Tesla repaired at Fastlane Elstree. Everyone involved were helpful from start to finish would highly recommend as my car looks amazing!

Thank you

9 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Angela,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

My car was recently repaired by…

My car was recently repaired by Fastlane at Elstree and I was impressed with the service from start to finish. Everyone was very professional and my car looks fantastic. Just like new and cleaner that it was before. Would definitely use again and recommend.

4 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear D Louise,
Thank you for leaving your 5* review for our team at Fastlane Elstree. We are delighted that your experience with us was positive.
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

Great experience

I had an accident at the beginning of November and I can't express how pleased I am with the result. Fastlane were quick and professional. My car actually looked like new when I got it back. I can't recommend them highly enough.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Jay,
We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Valorada con 5 estrellas sobre 5

If I could give 100 stars, I would.

If I could give 100 stars, I would.

Fastlane were absolutely fantastic, from start to finish after my BMW had been involved in an accident.

The customer service is absolutely incredible, sending me updates of how the car was getting on, at what stage we were at and keeping me informed on when I could expect my car back.

The repairs are out of this world. The car looks better than it did when I bought it!

Thank you so much to the entire team. I highly recommend that you look no further than this garage for anything repair related.

18 de noviembre de 2024
Opinión espontánea
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Respuesta de Fastlane Paint & Body Ltd

Dear Jack,
Thank you so much for your review & comments. We are delighted to read of your experience with us.
Kind Regards,
Fastlane Team

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