Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Ver más
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Consulta las opiniones de los clientes
FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Ver más
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Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Ver más
La empresa ha respondido
I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Ver más
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Información sobre la empresa
- Tienda de muebles
- Tienda de muebles para dormitorio
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de iluminación
- Tienda de mobiliario para salones
Escrito por la empresa
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Información de contacto
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, Reino Unido
- +44 (0) 20 8153 1235
- info@fcilondon.co.uk
- www.fcilondon.co.uk
4,4
Excelente
706 opiniones
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Special furniture and nice service
21 de junio de 2020
Respuesta de FCI London
Thank you for this. Special furniture backed by nice service is a combination we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Great product and excellent quality
Great product and excellent quality. The team are very helpful and during an unprecedented situation the team were able to deliver and install promptly with no issues. Cristina, Izhar and the logistics team were all very helpful. Products from FCI are not only built to last a lifetime but really to transform and enhance rooms.
My second time doing business with FCI and I am sure it will not be the last!
Thank you
20 de junio de 2020
Respuesta de FCI London
Thank you for this, and for returning. Delivering and installing promptly with no issues during an unprecedented period is exactly the kind of commitment that reveals a team's true standards. Cristina is a valued member of our expert design team and we are glad she, alongside the logistics team, made the process feel seamless. FCI London works across 30,000 sq ft and over 700 brands, and products built to transform and enhance a room for a lifetime is precisely the standard we hold our curation to. We look forward to the next visit.
Great service
19 de junio de 2020
Respuesta de FCI London
Thank you for this. Consistent great service across every touchpoint is something the whole team works hard to maintain at FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Excellent service
Excellent service, Ella was lovely, very patient and helpful. Communication was good throughout despite the chaos everyone had to deal with during lockdown and Italy’s complete shutdown.
18 de junio de 2020
Respuesta de FCI London
Thank you for this. Patient, helpful service with good communication throughout, particularly during the considerable disruption of Italy's shutdown, reflects exactly the commitment we expect from the team regardless of circumstances. FCI London works across 30,000 sq ft and over 700 brands, and we are glad the experience came through consistently despite everything. We hope to welcome you back before long.
Respuesta de FCI London
Thank you for this. A great chair, good service and amazing furniture is the combination we hold ourselves to across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Excellent and personal service
Excellent and personal service from Faisal was much appreciated. It’s great to find a company that values customer service. Their showroom is also fantastic, I could’ve redone my entire home. Highly recommend FCI.
15 de junio de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for this, and for the recommendation. Personal service that leaves a client feeling the visit could have furnished an entire home is perhaps the most natural endorsement of a 30,000 sq ft showroom carrying over 700 brands. FCI London's expert design team is there to make that process feel considered rather than overwhelming, and we are glad it came through clearly. We look forward to welcoming you back.
Very pleased with the service.
Very pleased with the service.
Would recommend.
15 de junio de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for the recommendation. A service that earns a referral without being asked is the clearest measure of a positive experience, and we do not take that lightly. FCI London works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
New sofa - great job!
I ordered a sofa. The service and delivery all went very smoothly and the product was as described. I would certainly use this company again. Thanks, Sam
6 de junio de 2020
Opinión espontánea
Respuesta de FCI London
Thank you, Sam. A smooth process, delivery as described and a product that delivers on its promise is the standard we hold ourselves to across FCI London's 30,000 sq ft showroom and over 700 brands. We look forward to welcoming you back.
Respuesta de FCI London
Hi Aw
I'm sincerely sorry you did not get a brilliant service from us.
Things have been a little nuts recently as a result of the COVID situation but that's no excuse to not respond to a customer.
I'd love the opportunity to deal with your enquiry personally, if you would give us a second chance.
firdaus@FCILondon.co.uk
If not, I completely understand and wish you all the best with your refurbishment.
Firdaus Nagree - Director
Efficient, Personable and Competively priced
Efficient and personable from start to finish. And they supplied all the appliances I wanted at a competitive price. I would highly recommend fci.
4 de junio de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for this, and for the recommendation. Efficient and personable from start to finish, with competitive pricing across all the appliances required, is exactly the combination we aim to deliver. FCI London works directly with over 700 brands across 30,000 sq ft, and those manufacturer relationships are what make the pricing consistently honest. We hope to welcome you back before long.
They have a very nice showroom and a…
They have a very nice showroom and a great range of products, but unfortunately my customer experience has been awful. I took a 3h roundtrip to visit their showroom, spent more than an hour there discussing options for a wall mounted tv unit, emailed them pictures of the space and detailed measures as requested to receive a design proposal and quote.
I never heard back from them and when I sent an email reminder I was told they would send the proposal by end of day..unfortunately it's been two months now and I haven't heard yet and won't contact them again.
Update (May 2020): After my negative review and the response from the manager the shop contacted me and we completed the request for quote that we had initiated. After all we have decided to not go ahead with the order, but we appreciated the fact that Mr Nagree and team cared about our customer experience.
3 de mayo de 2020
Opinión espontánea
Respuesta de FCI London
Hi LN
I'm sincerely sorry that you have not had the kind of experience that we pride ourselves on providing.
We've been quite efficient at keeping our customers up to date during this difficult time, but clearly in this instance we've dropped the ball.
If you could email me the details of your enquiry, I'll jump onto it personally and come back to you today.
firdaus@fcilondon.co.uk
Thank you
Firdaus Nagree, Director.
Thank you guys beautiful furniture and …
Thank you guys beautiful furniture and great customer service by Faisal and the team.
22 de abril de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for this. Beautiful furniture delivered with great customer service is the standard we hold ourselves to across FCI London's 30,000 sq ft showroom and over 700 brands. We hope the pieces are looking exactly as they should and we look forward to welcoming you back.
Good experience with FCI
Good experience with FCI. Everything worked out really well with FCI from visiting the showroom to finalise the sofa. I highly recommend FCI. Delivery was spot on as well and service was best from the begining to the end. Thank you Izhar.
4 de abril de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for this, and for the recommendation. Everything working well from showroom visit through to a spot-on delivery, with the best service from beginning to end, is exactly the standard we hold ourselves to. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Perfect u shaped sofa with recliners
Was helped by Dinesh at FCI in Januray to find a sofa for my living room. He has a great eye and knew exactly what I needed before I did. Had a stunning U-shaped sofa delivered to me on March 14th The delivery guys were polite and efficient. It fits the space perfectly and the whole family could not be happier with it particularly during these difficult times when it is used more than we imagined it would be. I thank you
1 de abril de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for this. A designer who knows what a client needs before they do is a rare quality, and we are glad it translated into a sofa that fits the space perfectly and is bringing the whole family comfort when it matters most. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and a polite, efficient delivery team completing the process is exactly the standard we hold ourselves to. We hope it continues to earn its place for a long time to come.
very friendly service store.
16 de marzo de 2020
Respuesta de FCI London
Thank you for this. A friendly welcome is something we hold to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Excellent advise and service and…
Excellent advise and service and fantastic quality product when delivered.
Kyri
9 de marzo de 2020
Respuesta de FCI London
Thank you for this. Excellent advice, great service and a fantastic quality product on delivery is the combination we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Excellent
Excellent, high quality, no issue with fitting, friendly staff, friendly fitters - tip top!
8 de marzo de 2020
Respuesta de FCI London
Thank you for this. High quality, no issues with fitting, friendly staff and friendly fitters is the standard we hold ourselves to at every stage. FCI London works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
Superb range of products and the…
Superb range of products and the service is always first class from point of sale, to deliver, to after care. Thank you
7 de marzo de 2020
Respuesta de FCI London
Thank you for this. A superb range backed by first class service from point of sale through to delivery and aftercare is exactly the end-to-end standard we hold ourselves to consistently. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
SO pleased with our Leolux furniture from FCI
Overall I am very pleased with the Leolux furniture I purchased from FCI. The sales person I dealt with, Izhar Syed, was extremely helpful, knowledgeable and patient whilst we finalised exactly what furniture we wanted. The delivery people were very polite and helpful. Great company to deal with overall.
The quality of the furniture is excellent and I would not hesitate to recommend FCI to friends and family.
6 de marzo de 2020
Opinión espontánea
Respuesta de FCI London
Thank you for such a considered review, and for the recommendation. Leolux is a brand that rewards patience in the selection process; the range of configurations and finishes means the right brief takes time to land properly, and we are glad the team gave that process the space it needed. FCI London's expert design team works across over 700 brands and 30,000 sq ft, which builds the kind of product knowledge that makes a genuine difference at that stage. We hope the furniture is everything you anticipated.
Staff were polite and helpful and from…
Staff were polite and helpful and from start to finish there were no problems, and the items arrived on time.
2 de marzo de 2020
Respuesta de FCI London
Thank you for this. Polite, helpful staff with no problems from start to finish and items arriving on time is the standard we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
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