I purchased a Temper protector as F&B was the best priced retailer - full marks on your prices! However, when this arrived it was open and wet through. I contacted Karen who without hesitation a... Ver más
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Consulta las opiniones de los clientes
It’s a shame the delivery people didn’t do what it says in this email , Door step only delivery they said and left it inside back door , we had to get next door neighbour to help get it upstairs as... Ver más
La empresa ha respondido
Angelo was very helpful and well informed. He was able to answer all our questions. He did all the paper/online work most efficiently. This was our second visit. We decided to place an order for a... Ver más
I’m currently moving house, so as you can imagine, life is pretty stressful. On top of that, I needed a bed and mattress delivered on a specific day, which made everything feel even more complicat... Ver más
Información sobre la empresa
Acerca de Feather & Black
Escrito por la empresa
We're passionate about creating simply beautiful products for the perfect bedroom, from hand-stitched mattresses made with natural materials to luxurious pillows and duvets, and the most stylishly designed beds and furniture. Whatever your requirements for the most important room in your house, we have a collection of timeless classics to make your bedroom the dream place to escape to night after night.
Información de contacto
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Amazing service from Karen!
I purchased a Temper protector as F&B was the best priced retailer - full marks on your prices!
However, when this arrived it was open and wet through.
I contacted Karen who without hesitation arranged for a replacement to be sent out.
I cannot thank Karen enough for her help and professional service.
Occasionally things go wrong - which happens. However, when a colleague makes things right it shows that you care about your customers.
Many thanks again to Karen.
Angelo was very helpful and well…
Angelo was very helpful and well informed. He was able to answer all our questions.
He did all the paper/online work most efficiently.
This was our second visit. We decided to place an order for a new bed, and are confident the process will be efficiently followed through.
brilliant
Jas, the staff member who dealt with us, could not have been more helpful or courtious both in an initial phone enquiry and subsequent visit to the store. our purchase was efficiently handled from start to finish.
Quality Furniture
Easy to use website, a wide date choice of delivery. Delivery was carried out with respect for my home. Lovely looking furniture
Quality furniture and speedy delivery
Quality furniture and speedy delivery. Great communication and top workmen to assemble.
Tamara at Kingston Feather & Black went above & beyond
I’m currently moving house, so as you can imagine, life is pretty stressful. On top of that, I needed a bed and mattress delivered on a specific day, which made everything feel even more complicated.
Tamara was absolutely brilliant. She listened carefully to what I needed, immediately understood where the stress points were, and used her knowledge and experience to make it happen. She was patient, kind, practical, and genuinely cared about helping me find the right solution. She even applied a discount, which was such a lovely bonus.
I’m incredibly grateful for her help and support. Feather & Black should treasure Tamara. Sshe is a fantastic brand ambassador and a real asset to the company.
The staff were extremely kind and…
The staff were extremely kind and helpful.
An excellent shopping experience.
Great service
Great service. Quick and careful when taking the heavy furniture through the house.
Very helpful and friendly staff
The Kingston shop has not only very nice product displayed but its staff is very helpful and friendly.
We ordered a chair with the help of Joshua who made the transaction fast due to our lack time, thanks!
Well made
Well made, sturdy, very comfortable bed. Quickly and neatly assembled by the delivery guys.
Great customer service over the phone
Great customer service over the phone.
Received lots of support with my order.
Easy process.
Staff were very attentive and helpful
Excellent customer service can’t fault…
Excellent customer service can’t fault them
We had excellent service from the Feather and Black team …
Great service, delivery and product
Very satisfied with the Oliver bed king…
Very satisfied with the Oliver bed king size in Mauve. The colour is perfect, and makes the room feel lively and cozy, the structure is solid and sturdy. I assembled it by myself and it was fairly straightforward! Delivery was smooth, directly to my room of choice. Brilliant service.
Very satisfied customer
The quality of the furniture was excellent. Packaged beautifully and well protected during delivery. Our order arrived, as expected, and brought into our house by two very professional delivery guys.
Fabulous Oliver bed.
Ordered a fabulous Oliver bed, having already got one from a few years ago. It is elegant, fun and easy to assemble. Ordering and delivery also went exceptionally smoothly. Excellent experience.
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