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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

CAUTION.. THIS COMPANY DOESN'T GIVE FULL REFUNDS! Visited Lymington, a helpful lady called Theresa gave me help choosing some new clothes, part of the purchase was a promotional offer buy 2 jumpers,... Ver más

Valorada con 1 estrellas sobre 5

The company is all but a scam. They have no UK base - goods come directly from China, with virtually no labels (e.g. fibre content, care instructions). Quality is poor. Despite advertising a 30-day... Ver más

Valorada con 3 estrellas sobre 5

It transpires that my ORIGINAL REVIEW below was unduly pessimistic; the garment arrived today! It is not great quality, but it is OK for the £34 I paid; reduced from £140 if the advertiseme... Ver más

Valorada con 1 estrellas sobre 5

Oh please do not order anything from this company - I fell for a similar one last year only to discover that to return an item you have to post it to a 5/6 line address in China which would cost me £2... Ver más

Información sobre la empresa


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

71 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(71)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not British as the name suggests!!

This company is not British as the name suggests. It is based in China the quality of the product was awful. Cheap. Frayed neckline on the jumper. No labels so looked used. It so took over 4 weeks for delivery!! Complained and asked for return label but you have to pay a lot even though product is faulty and then they try to negotiate with you to keep it for a partial refund!!! Will never use again. Please stay away.

1 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

This is a dreadful company

This is a dreadful company! I thought it was a British company, but the goods came quite obviously from China, with no labels, no washing instructions, and was way too smalll, and also, it was not cheap at all!! Avoid like the pague!!! So disappointed, and will cost me money to send back, so will have to give it away!!!

8 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid like the plague

This is the same con as Loriana London, same rubbish products but with different names. My wife bought a Josie jumper from Loriana (Bryony here) made from "soft wool" which must be Chinese for 100% polyester.

AVOID LIKE THE PLAGUE

28 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID!!

Misleading, suggests that it is a UK based but it is a Chinese Company shipping out of China. The website includes lots of fake Trustpilot reviews giving 4 and 5 starts. It seems to have some sort of TEMU links, AVOID!!

28 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is trading as a UK based…

This company is trading as a UK based organisation but the product comes from China direct. The jumper that my wife received today,some 3 weeks after the money was taken from her account, has NO washing or content labels.This is illegal in the UK and Europe. The quality was utterly dreadful.
Returns are sent back to China and we would have to pay the transport costs.It's a complete con.

27 de diciembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The garment did eventually arrive

It transpires that my ORIGINAL REVIEW below was unduly pessimistic; the garment arrived today! It is not great quality, but it is OK for the £34 I paid; reduced from £140 if the advertisement is to be believed!

I am still distrustful regarding the glowing reviews on the Fennela of London web-site, but I have received a wearable garment for a reasonable price, so I am upgrading to *** from *. I would not buy from the same site again, but this has turned out better than expected.

------------------------------------------
ORIGINAL REVIEW

Garment never arrived. Misleading tracking nonsense. There may be a genuine company called FENELLA, but FENNELA looks to be run by crooks.

DO NOT BUY ANYTHING FROM THIS SITE. If you have, CHECK YOUR BANK ACCOUNT.

24 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a UK business, despite the name

Misleading website suggests that it is a UK business but it is a Chinese Company shipping out of China. The website also includes lots of fake Trustpilot reviews giving 4 stars or above. Avoid at all costs.

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor quality product.

Not a London based company. This company is based in China. The products are very poor quality. Nothing like the pictures the on the webesite. Avoid this company.

15 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, bad sizing, paid returns to China

I made the mistake of purchasing from this website assuming that a company called 'Fennela London' offering shipping via Royal Mail would be a UK business and safe to order from. Unfortunately they're based in China, the clothes I ordered were poor quality, the sizing was tiny and full refunds are only offered if you return the goods to their warehouse in China.
Eventually I agreed to a partial refund for the sake of convenience, but I would caution other customers to avoid bothering with this company.

9 de diciembre de 2024
Opinión espontánea

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