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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently ordered the Personalised Luxury Easter Pack from Festive Studio and I couldn’t be happier with the experience. The quality is absolutely outstanding — every item feels carefully chosen... Ver más

Valorada con 5 estrellas sobre 5

Been ordering 9 years now. I can never fault this company. Everything is always beautifully presented. Such detail and care goes into everything. My kiddo absolutly loves getting his christmas eve box... Ver más

Valorada con 5 estrellas sobre 5

Honestly I cannot thank you enough for this incredible package. I’m astounded at the quality and how much was in the package. The attention to detail and creativity is amazing. I only added two ext... Ver más

Valorada con 5 estrellas sobre 5

Made a mistake on delivery adress messaged them n they changed it straight away, sent items gt damaged by royal mail contacted company and sent new ones out straight away, quick look in boxes and ever... Ver más

Información sobre la empresa

  1. Tienda de artículos navideños

Escrito por la empresa

Your magical Christmas awaits...


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,7

Todas las opiniones

(310)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely product, 5* service

I ordered a personalised luxury letter from Santa, which cost £16 including £6 postage which was the quickest method.
I was really disappointed when it arrived as it was in a standard envelope and had been bent and creased at some point in the delivery process.
I emailed Festive Studio to explain the issue and that I was disappointed, and explained that for the cost of postage for just a letter, I'd have expected it to be sent in something more sturdy like a card-backed envelope.
I got a reply within an hour, apologising for the problem and explaining that a new one would be issued, and I received it incredibly quickly, in perfect condition this time.
I completely understand that problems can happen, and always judge a company based on how well they're resolved - in this case I was more than satisfied!
Lovely product, and great service, thank you ☺️

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you from the bottom of my heart

I normally leave reviews via Google Maps, this time could not find you there, but what you do left such a great impression on our daughter, on us that I could not just leave it at that, had to find a place to leave this review and say how deeply grateful I am for what you do, for the quality, for the attention to tiniest detail, for the invaluable help in prolonging the belief in something eternally good and magical. Wishing you many years of success as a business and a true happiness to all of the people involved.

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A unique and magical experience

A unique and magical experience. This is the best Father Christmas/Santa letter available. From the gold writing and official seal on the envelope to the 'nice list' certificate, etc., everything was perfect. My granddaughter was absolutely over the moon. If you are going to order a santa letter for your child, then use this company, you won't be sorry.

17 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a find!

What a find!! I bought 4 letters and each one is not only personalised with details specific to each child, the entire content of the letters are different. They are perfect! Jodie replied to my queries so quickly, and on a Sunday! Thank you. I will definitely be buying letters again next year.

15 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

I bought the Santa letter and a few other bits for my 6 year old niece. it was absolutely amazing, i didn’t know what to expect but it really was so special. she loved it and has been speaking about for days. Thank you so much, i’ll definitely be ordering again next year.

14 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The gift boxes are absolutely fantastic…

The gift boxes are absolutely fantastic the kids Will love them so much all worth the money for the kids I love the boxes and other bits I got for them I think they will be speechless with the boxes and the contents in the boxes and other bits

10 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve ordered items from this website…

I’ve ordered items from this website for the past 7 years and can’t fault them in anyway. This company makes my lads Christmas every year ! Delivery is spot on and The money you pay and the quality of items plus the amount of items you get are amazing!! I would recommend to anyone !! Xx

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Truly magical company

Truly magical company. My little girl will be so excited to open her letter and other special bits from Father Christmas. Everything is beautifully made and presented. Excellent customer service (thank you Jodie). Would 100% recommend.

4 de diciembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ordered for end of November delivery…

Ordered for end of November delivery and still haven’t received my item. This was to link in with a 1st December surprise which has already past. Very disappointed

4 de diciembre de 2024
Opinión espontánea
Logotipo de Festive Studio

Respuesta de Festive Studio

Thank you for your order and feedback.

We’re sorry to hear that your shipment was delayed during the Black Friday period.

We’re pleased to see that your order was successfully delivered on the 6th of December.

We hope you are delighted with your Luxury Treat Pack and North Pole Tour.

Valorada con 5 estrellas sobre 5

Fantastic!

Fantastic!!
Attention to detail is impeccable, Quality is superb, I cannot fault it in anyway. I absolutely love all of it. I am so overwhelmed with how perfect it all is and knowing my kids are going to be so ecstatic with it! Thank you so much, I will definitely be buying next year :)

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is our 4th year ordering from…

This is our 4th year ordering from festive studio. All I can say is "magical". The detail in the products is something else. We have ordered the letters, video, book and Christmas eve pack every year. This year I ordered the advent Callander. It looks amazing. Cant wait for the morning. Only down side this year was, I had to pay an extra €15 for postage because I'm in ireland but if im being honest it's worth it.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely magical

Absolutely magical! This will be our 4th year ordering since we discovered Festive studio. To receive a personalised video from Santa, the gift boxes, bespoke paper, gift tags, personalised letters, all from Santa himself - it’s just wonderful seeing their faces light up! The little ones love the videos. Brilliant quality, brilliant service! Thank you Festive studio!

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic quality and attention to detail

Ordered Easter pack with baskets for my nieces and they are just wonderful ! Quality, attention to detail is exquisite- I really feel that these were made by people that love children and the magic they bring ! Can’t wait to order Xmas packs - 100% recommend - you won’t be disappointed

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing, every single detail in every product was spot on and my son was absolutely entranced and I was impressed beyond measure with everything but the luxury Christmas box was without doubt the absolute star although the personalised video is pretty much joint for top spot. 1000% recommend

25 de diciembre de 2023
Opinión espontánea

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