I placed an order for over €200
I placed an order for over €200, making the extra effort to reach the threshold because the website clearly advertised a guaranteed surprise gift. When my package arrived, however, there was no gift included.
It’s not about the value of the gift itself, but about the principle: if a promotion states something, customers should be able to trust it. When I reached out to customer support, I was told it depends on availability — but this condition is not mentioned anywhere on the website.
To make matters worse, the response was that I should place another order and maybe I’d get the gift next time. This is simply unacceptable. Promotions should be transparent, and customers should not be misled.
15 de septiembre de 2025
Opinión espontánea