The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Ver más
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Consulta las opiniones de los clientes
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Ver más
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Ver más
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Ver más
Información sobre la empresa
- Joyería
- también en la categoría
- Servicio de reparación de joyería
Escrito por la empresa
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
Información de contacto
London, Reino Unido
- customerservice@finematter.com
- www.finematter.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 9% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Siobhan in customer service went above…
Siobhan in customer service went above and beyond to make my order happen. I am also thrilled with my item and can’t wait to use them again soon
Quick response and quick shipping!
They LOSE your jewelry - Poof, Heirloom is Gone
The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.

Respuesta de Finematter
Brilliant customer service- attentive
Brilliant customer service- attentive, kind and striving to provide the customer with upmost satisfaction. What a gorgeous ring, and so much nicer to not have to worry about import tax as it is all price included.
Fantastic goldsmith
Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!
I really appreciate the quality…
I really appreciate the quality customer service. Attentive, personal, efficient and fast. I will be ordering again from Finematter.
Absolutely stunning
I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.
Great company, great experience, great products
Everything was as expected with perfect customer service throughout.
Good company great service
Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.

Respuesta de Finematter
Order process was easy and efficient
Order process was easy and efficient. I love my Leigh Miller Sempre hoop!
I LOVE IT!!!
They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!
My favorite online jewelry store
My favorite online jewelry store! Gorgeous jewels, timely shipping, great prices. 10/10
would recommend!
Would purchase from them again!
The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.
Excellent customer service
Excellent customer service as per usual. Very quick to assist when needed.
Order received very quickly and beautifully packaged
Amazing, high quality service!
Amazing, high quality service! My old bracelet looks brand new! Highly recommend Finematter replate your jewelry service!
OH MY GOD INCREDIBLE!
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company
Super quick & smooth
Super quick, smooth delivery, nothing to worry about, the package just arrived as expected. Thank you!!
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