Finematter Opiniones 

457
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Ver más

Valorada con 5 estrellas sobre 5

Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Ver más

Valorada con 4 estrellas sobre 5

I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Ver más

Valorada con 5 estrellas sobre 5

OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Ver más

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Servicio de reparación de joyería

Escrito por la empresa

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

457 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(457)

29 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

They LOSE your jewelry - Poof, Heirloom is Gone

The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.

15 de agosto de 2023
Opinión espontánea
Logotipo de Finematter

Respuesta de Finematter

Hi David,

It’s really unfortunate UPS can’t locate your order.

Due to the incomplete return address given to Finematter when the order was placed, UPS were unable to locate you.

We’re still working with UPS to locate your package and will do everything we can to get your jewellery back to you.

We’ll be back in touch with you directly to share updates over the next few days, whilst we work on a resolution.

Chat soon,
Siobhan

Valorada con 5 estrellas sobre 5

Fantastic goldsmith

Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!

12 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely stunning

I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.

2 de agosto de 2023
Valorada con 5 estrellas sobre 5

Good company great service

Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.

19 de julio de 2023
Logotipo de Finematter

Respuesta de Finematter

Thank you for the 5-star review, Beth. I'm pleased you're happy with your purchase!

I'm surprised to hear your package was taped closed as you describe. We purposely designed our packaging to be eco-friendly, using FSC certified paper and soy-based inks, with a seal strip to avoid any use of plastic tape.

I'll be looking into this right away.

Thanks again,
Siobhan

Valorada con 5 estrellas sobre 5

I LOVE IT!!!

They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!

19 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would purchase from them again!

The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.

26 de mayo de 2023
Valorada con 5 estrellas sobre 5

OH MY GOD INCREDIBLE!

OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company

16 de junio de 2023
Opinión espontánea

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