We phoned First to Protect this morning because of difficulties accessing our documentation from the online portal. My wife and I are both disabled. Wesley was extremely helpful and professional. H... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I recently contacted First2Protect to make some changes to my home insurance, and Wesley assisted me throughout. Having been with them for many years now, I can confidently say their service has alway... Ver más
La empresa ha respondido
Spoke with Jodie on the phone who went through all the questions to start up a quote! As a first time buyer, Jodie was very patient with me, explained anything I did not understand and reassured me i... Ver más
La empresa ha respondido
Fantastic service from Charlie R. He was patient, thorough, and really listened to what I needed. No pressure at any point — just clear explanations and genuine support. A brilliant adviser.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
first2protect.co.uk
Escrito por la empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Información de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- insuranceservices@first2protect.co.uk
- www.first2protect.co.uk
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Consistently reliable service with excellent support
I recently contacted First2Protect to make some changes to my home insurance, and Wesley assisted me throughout. Having been with them for many years now, I can confidently say their service has always been reliable. Wesley was very patient and took the time to explain everything clearly, ensuring I fully understood the changes being made. His professionalism and helpful approach made the whole process smooth and reassuring. Thank you, Wesley!
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for your lovely feedback. We’re really pleased to hear that Wesley was able to help you with your policy changes and took the time to explain everything clearly. It’s great to know that you’ve found our service reliable over the years and that Wesley’s patient and professional approach made the process smooth and reassuring. We’ll be sure to pass your kind thanks on to him.
Renewing My Insurance
The whole process of renewing my Insurance was made so easy for me with the help of the Lady I spoke to over the Phone. She was very Professional and very understanding. Thank You
16 de abril de 2026
Respuesta de First2Protect
Thank you so much for your feedback. We’re really pleased to hear that renewing your insurance was made easy and that our team member was professional and understanding throughout the call. We’re glad we could help—thank you for choosing us.
Great interaction
Spoke with Jodie on the phone who went through all the questions to start up a quote! As a first time buyer, Jodie was very patient with me, explained anything I did not understand and reassured me in terms of questions I couldn’t answer in that moment!
Jodie was very friendly and professional and made the experience calming!
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for your lovely feedback. We’re really pleased to hear that Jodie was patient, friendly, and professional while helping you start your quote as a first‑time buyer. It’s great to know she took the time to explain everything clearly, reassure you where needed, and make the whole experience feel calm and comfortable. We’ll be sure to pass your kind comments on to her.
I was recently contacted by this…
I was recently contacted by this insurance company to discuss home insurance on my first property purchase, and I was genuinely impressed with the level of service I received. Jodie Wool was very friendly, professional, and very knowledgeable. She took the time to understand my needs and walked me through the available options without any pressure.
The quotes Jodie provided were clear, competitive, and tailored to my situation, which made the whole process much easier to navigate. I especially appreciated how there was no pressure to on decided what suited me best and she allowed me to take time to review before making a decision. Jodie happily answered any questions I had quickly and thoroughly making sure I had clear understanding in a process which is new to me.
I wouldn’t hesitate to recommend this company to anyone looking for reliable insurance advice, this is down to Jodie and her great customer service.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for taking the time to share such detailed feedback. We’re really pleased to hear that Jodie provided such a friendly, professional, and knowledgeable service while helping you with insurance for your first property. It’s great to know she took the time to understand your needs, explained everything clearly, and gave you the space to make a decision without any pressure. We’ll be sure to pass your kind comments on to Jodie, and we really appreciate your recommendation.
The young lady I spoke to was very…
The young lady I spoke to was very polite and professional,explained everything in detail and in plain simple terms which I understood, very happy customer
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your lovely feedback. We’re really pleased to hear that our team member was polite and professional, and that everything was explained clearly in simple terms. It’s great to know you were very happy with the service.
I worked with Oscar who was able to…
I worked with Oscar who was able to quickly and clearly provide a quote and policy for buildings insurance. Would recommend.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that Oscar was able to provide your buildings insurance quote quickly and clearly. It’s great to know you’d recommend us, and we’ll be sure to pass your kind comments on to him.
Good staff performance
The person I dealt with was very efficient, didn't waste any time and he was polite and pleasant.
16 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that you found the service efficient, polite, and pleasant, and that everything was handled without any wasted time. We’re glad we could help.
Great help and great competitive quote
Great help and great, competitive quote for buildings and contents insurance. Really helpful, knowledgeable staff.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that you found our team helpful and knowledgeable, and that we were able to offer a great, competitive quote for your buildings and contents insurance. We’re glad we could help and appreciate you choosing us.
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear you received such a good service and found the team professional. We appreciate you taking the time to share your experience.
Spoke to Nathan for our insurance when…
Spoke to Nathan for our insurance when purchasing our first home. He was incredibly helpful, friendly and insightful.
He represented the company so well while ensuring the process was simple, straightforward and quick.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for your feedback. We’re really pleased to hear that Nathan was incredibly helpful, friendly, and insightful while arranging your insurance for your first home. It’s great to know he made the process simple, straightforward, and quick, and represented the company so well. We’ll be sure to pass your kind comments on to him.
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that Ines was very helpful in changing your policy. We’ll be sure to pass your kind comments on to her.
Efficient and Clear Customer Service Experience
Clear and concise conversation and my reason for calling was managed swiftly and satisfactory. Very reasonable wait time for answering the call, reassuring to know where you stand in the queue.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that your query was handled swiftly and clearly, and that you found the call wait time reasonable. It’s great to know the queue updates were reassuring and that you were happy with the overall service.
Lengthy call but worth it
Had a lengthy telephone call with Theodore regarding a home insurance quote. He was extremely polite and explained things thoroughly. It was a pleasant change to have such a positive customer service.
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for your feedback. We’re really pleased to hear that Theodore was extremely polite and took the time to explain everything thoroughly. It’s great to know you had such a positive customer service experience—we’ll be sure to pass your kind comments on to him.
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear you found our service helpful.
Joel was very throurough and helpful…
Joel was very throurough and helpful with explaining and amending my policy :)
17 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that Joel was thorough and helpful when explaining and amending your policy. We’ll be sure to pass your kind comments on to him 🙂
Very good service
Very good service and helped to significantly reduce the cost of renewing our building and contents insurance.
16 de abril de 2026
Respuesta de First2Protect
Thank you for your feedback. We’re really pleased to hear that we were able to provide very good service and help significantly reduce the cost of renewing your buildings and contents insurance. We’re glad we could help and appreciate you choosing us.
Contents insurance quote
Speaking with Theodore, he was able to guide me to the perfect contents insurance for our home. He took his time with sorting through all the questions necessary to give me a quote I was happy to agree to. Thanks so much.
16 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you so much for your lovely feedback. We’re really pleased to hear that Theodore was able to guide you to the right contents insurance and took the time to answer all your questions. It’s great to know you were happy with the quote—thank you for choosing us.
The telephone team member was helpful…
The telephone team member was helpful and friendly and able to resolve my issue
13 de abril de 2026
Opinión espontánea
Respuesta de First2Protect
Thank you for your review. We’re really glad to hear that our telephone team member was friendly, helpful, and able to resolve your issue.
Good communication
15 de abril de 2026
Respuesta de First2Protect
Thank you for your kind feedback. We’re really pleased to hear you found our communication helpful.
Respuesta de First2Protect
We’re pleased to hear that Becky was friendly, polite, and helpful. We’ll be sure to pass on your kind comments to her.
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