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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... Ver más

Valorada con 5 estrellas sobre 5

After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... Ver más

Valorada con 5 estrellas sobre 5

Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... Ver más

Valorada con 5 estrellas sobre 5

We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos
  2. Servicio de reparación de lavadoras y secadoras

Escrito por la empresa

First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

178 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(178)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Professional expert service

Had professional, friendly and prompt service from expert Ismael who repaired my machine quickly and efficiently. Also offered a 12 month guarantee which was reassuring.

Happy to recommend !

8 de abril de 2022
Opinión espontánea
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Respuesta de First Serve UK

Making sure our customers are reassured is one of our top priorities, and we are so pleased that you're satisfied with our service!

Valorada con 5 estrellas sobre 5

Trustworthy tradesman

Really good, fast, personalised service. It s good to have tradesman that keeps their word. Thank you guys

25 de marzo de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thanks Caglar, we try our level best to deliver a top notch service. Thanks for your kind words.

Valorada con 5 estrellas sobre 5

First Serve responded immediately

First Serve responded immediately. Ismael arrived and diagnosed the problem. A part had to be ordered and Ismael gave me his contact info and said he would return to fix when part arrived. He is extremely communicative and kept his word and returned to fix it.
I totally recommend Ismael and First Serve. Definitely 5+++stars

26 de febrero de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thank so much for your 5 star review, kind thoughtful words and recommendation Allan & Carol.

Valorada con 5 estrellas sobre 5

Very good service

Easy to book, came on time. Friendly and knowledgeable.

22 de febrero de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thanks for your 5 star review and positive feedback Josie.

Valorada con 5 estrellas sobre 5

Ismael was fantastic

Ismael was fantastic. He came over on short notice on a Sunday and had a really quick and easy repair for our washing machine (the power was blown and it would not turn on). Money well spent and saved us from having to buy a new machine. Will definitely be using Ismael again!

13 de febrero de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thank you very much for your 5 star rating and review, we promise to give our 150 per cent best that's guaranteed.

Valorada con 5 estrellas sobre 5

Highly recommend! ⭐

Very straightforward booking process, and a lovely engineer (Abdul Azeez) took care of our problem very efficiently and effectively. Highly recommend this service to anyone!

27 de diciembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thanks for your 5 star review and recommendation Yasmine. We appreciate your custom!

Valorada con 5 estrellas sobre 5

Amazing service

Abdul was commutative about the time he would arrive. He fixed our washing machine and clearly explained the issue he had found. Fantastic and reliable service!

20 de diciembre de 2021
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks for your 5 star review and positive feedback Liv. Any other issues we are a phone call away.
Abdul Azeez

Valorada con 5 estrellas sobre 5

really responsive and great…

really responsive and great communication throughout, extremely honest advice about it being better to replace my washing machine vs them trying to fix it

16 de diciembre de 2021
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thank you very much Alexander for your 5 star review, our foremost job is to always serve the customer, that's why we called our company First Serve UK Washing Machine Repairs.

Valorada con 5 estrellas sobre 5

This company is amazingly good

This company is amazingly good. They are efficient, helpful and have never let me down. They are also completely honourable and a pleasure to deal with. I cannot recomend this company highly enough.

8 de diciembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you so much Nick for being such a long standing loyal client, thank you for sharing, please share our services with your WhatsApp contacts, Facebook contacts, groups, etc.

Valorada con 5 estrellas sobre 5

Amazing service!!

We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the technician was at our flat by 10am the next morning. By 11am, everything was fixed and the technician gave my helpful information about how to keep that from happening again. Thank you so much!

7 de diciembre de 2021
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thank you very much Kristin, thank you for sharing, please also share our services with your WhatsApp contacts, Facebook contacts, groups, and share our service with your friends and family etc. Thank you.

Valorada con 5 estrellas sobre 5

Friendly and professional.

Friendly, professional, responsive. Gets the job done. We've used two or three times and feel like we've found a business we can trust.

7 de noviembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you very much AM for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Prompt and efficient

Ismael arrived in the specified time window, diagnosed the problem with our appliance and provided documentation for our landlord within an hour. He explained everything clearly throughout - excellent service!

6 de noviembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you Tom we do our level best to inform our clients of potential fire, flooding, our mechanical threats, the safety and well being of you and your family is our utmost priority.

Valorada con 5 estrellas sobre 5

First Serve UK brilliant servicw

First Serve UK responded quickly. They were adaptable. The came back for a follow up at 6 hours notice. They were helpful. They were attentive to what we wanted. I can't recommend them enough

6 de noviembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you Dan we're here to Serve, thank you for your kind words and recommendation.

Valorada con 5 estrellas sobre 5

I thoroughly recommend First Serve UK…

I thoroughly recommend First Serve UK which I’ve used for the last 5 years. Their service is professional, honest and trustworthy! It really is first class!

5 de noviembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you Paola and all our clients that have been using us for the last 20 years, for your support and your custom, very much appreciated!

Valorada con 1 estrellas sobre 5

Very rude and unprofessional

Not only did they take the money and refuse to carry out the work when they got there but the engineer Yusuf was extremely rude to me shouting down the phone ‘what do you think I am your slave’. After I complained they advised ‘find another engineer to do it then we’ll refund you’ Very unprofessional and I would avoid completely.

4 de noviembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thank you for your 1 star review, we are very sorry for your poor experience with our company. We appreciate your honest feedback, we have updated our customer service training and all our engineers have sat additional training on how to serve all of our valued clients, and to ensure that such behaviour never happens again.

Valorada con 5 estrellas sobre 5

Highly recommend

Called First Serve UK in the morning to repair a broken clothes dryer and oven. They were there by mid-afternoon the same day and fixed both appliances at a reasonable price. No excuses, no having to come back, no attitude. Very impressed. The first time I used First Serve it was the same good service. I highly recommend Ismail and his team.

17 de septiembre de 2021
Opinión espontánea
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Respuesta de First Serve UK

Thanks for your positive 5 star review and high recommendation Lloyd. You are a 5 star client and we are grateful for your custom.

Valorada con 2 estrellas sobre 5

Quality of repair was very good but…

Quality of repair was very good but engineer kept cancelling on me and then not rearranging

7 de septiembre de 2021
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Hi Kerry we have since dismissed the engineer responsible for your repair, and have updated our customer service training. Thank you for your feedback and review.

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