Unit S9b Two Rivers, TW18 4BL Staines Upon Thames, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

How hard is it to put mustard, relish and ketchup on a burger? Every time we order through Deliveroo - there is nothing on it, and the fries are always cold. Better to just do my own on the BBQ.

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Valorada con 1 estrellas sobre 5

Tasteless overpriced cheeseburger for £17. The ban was doughy, the 2 patties were super thin oily and tasteless, the lettuce might have been put straight on the hot meat which gave it a taste like... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have just had my first ever 5 guys - service and food was amazing! Ordered bacon cheeseburger, and the staff kept me informed of the wait time, and even offered me a free drink on the house while... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

visited the Five Guys at Staines Two Rivers, and I was appalled by the way I was treated by the manager. After using the washroom, the manager angrily confronted me, accusing me of using the facilitie... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Hamburguesería
  2. Restaurante de comida rápida

Escrito por la empresa

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Información de contacto

  • Unit S9b Two Rivers, TW18 4BL, Staines Upon Thames, Reino Unido

2,8

Medio

TrustScore: 3 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 18% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

How hard is it to put mustard

How hard is it to put mustard, relish and ketchup on a burger? Every time we order through Deliveroo - there is nothing on it, and the fries are always cold. Better to just do my own on the BBQ.

11 de enero de 2026
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

Thanks for your feedback, Sorry to hear your Deliveroo orders toppings haven't been correct and I will make sure the team focus on double checking the orders before they are sold. We hope to see you back soon.

Valorada con 4 estrellas sobre 5

Easily the best burgers around

I don’t usually bother leaving reviews for fast food places, but Five Guys really is a cut above. The burgers taste freshly made every time — you can actually tell the difference compared to the usual chains. Loads of topping choices, perfectly cooked chips, and everything feels properly done rather than thrown together.

Staff are always upbeat and friendly, the place is spotless, and you never wait long even when it’s busy. Yes, it’s a bit pricier than some, but you can taste where the extra few quid goes.

If you want a burger that actually fills you up and tastes amazing, Five Guys is the one. I’d happily go out of my way for it.

26 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant staff

Such lovely staff - whoever was behind the till (25/3/25 4pm) deserves a raise!
Chips and milkshakes always 10/10 - don’t care if it’s expensive lol

25 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Burger extremely small for the price

Burger extremely small for the price. Not worth the money. First they give us the wrong order. When we did get our order i found long black hairs in my burger.

7 de marzo de 2025
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

Hi there, we're really sorry to hear about your experience at our Staines stores.

Please reach out to us so we can investigate further: https://fiveguys.co.uk/contact

Valorada con 1 estrellas sobre 5

visited the Five Guys at Staines Two…

visited the Five Guys at Staines Two Rivers, and I was appalled by the way I was treated by the manager. After using the washroom, the manager angrily confronted me, accusing me of using the facilities without making a purchase. Not only was he extremely rude, but he also started abusing me verbally, which is completely unacceptable behavior, especially from someone in a managerial position.

27 de agosto de 2024
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

We can confirm that a delivery driver has left disingenuous reviews under different names for our Staines store.

The matter has been investigated accordingly, where we can confirm this individual has posed a threat to our teams.

We hope this explains more.

Valorada con 1 estrellas sobre 5

Very disappointed as I just used the…

Very disappointed as I just used the washroom and the manager started yelling at me that you are not allowed to use the washroom without purchasing 😞, and treated me disrespectfully in front of everyone and I was just so concerned that whats wrong I have done and who gave the right to him as he can treat a human being like a shi**

27 de agosto de 2024
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

We can confirm that a delivery driver has left disingenuous reviews under different names for our Staines store.

The matter has been investigated accordingly, where we can confirm this individual has posed a threat to our teams.

We hope this explains more.

Valorada con 1 estrellas sobre 5

Dont go to five guys if you dont want to spoil your mood and your day ahead

As I have visited five guys two rivers staines today and used the washroom without buying anything and when i came back the manager treated me like an animal and started yelling at me that you are not allowed to use the washroom I have been working here for so many years and it is not tolratedbwhy you used tge washroom get out of the store thats what his reaction was and I felt so embarassed as i wasnt expecting something like that and everybody was looking at me i felt dusrespected and left

26 de agosto de 2024
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

We can confirm that a delivery driver has left disingenuous reviews under different names for our Staines store.

The matter has been investigated accordingly, where we can confirm this individual has posed a threat to our teams.

We hope this explains more.

Valorada con 5 estrellas sobre 5

Delish and amazing customer service! Wow!

I have just had my first ever 5 guys - service and food was amazing!
Ordered bacon cheeseburger, and the staff kept me informed of the wait time, and even offered me a free drink on the house while I wait, which was not needed as the wait wasn't that long at all! They were just making a fresh batch of fries. Really friendly, it was the two men working at 12:30pm 27th december 23 in Staines two rivers. I will be back dining again because it was such a great experience, thank you to the team!

27 de diciembre de 2023
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

Hi izzy, thank you so much for your kind feedback!

We will surely share this with the team in Staines, as they will be thrilled to hear their customer service has gone a long way.

We can't wait to see you again soon!

Valorada con 1 estrellas sobre 5

Tasteless overpriced cheeseburger for…

Tasteless overpriced cheeseburger for £17. The ban was doughy, the 2 patties were super thin oily and tasteless, the lettuce might have been put straight on the hot meat which gave it a taste like a cooked salad! The chips were a bit burned and super salty.
You can certainly get a better burger in the other chains for half the price.
Also, the music was very very loud.
I wouldn’t recommend it.

23 de julio de 2023
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

Hi Anis, we are really sorry to hear that your visit to Stains was not as expected. To explain, we do not add any seasoning to our meat. The patties are cooked in their own juices, as no extra oil is added to the grill.

So we can check back what went wrong with the team, please don't hesitate to get in touch with us: https://fiveguys.co.uk/contact

Valorada con 1 estrellas sobre 5

First time

First time. Last night. Staines five guys. Food and drink was Rubbish never again. Crazy price. Not. For me

14 de julio de 2023
Opinión espontánea
Logotipo de Five Guys UK - Staines

Respuesta de Five Guys UK - Staines

Hi Darrren, we are really sorry to hear your first experience with us was not great. Please provide us the details on our Contact form (https://fiveguys.co.uk/contact) so we can check back with the team in Staines.

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