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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been dealing with the company for some time now, and i always had quick responses, and Tammy is always happy to help. I cannot find anything bad about them, i fully recommend Flame for any waste... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beautiful fireplace installed by Dave and Shaun they have done a magnificent job and they are both friendly and very informative on the workings and explained everything Thank-you so much guys . 👍

Valorada con 5 estrellas sobre 5

We've been working with Flame UK for quite sometime now. Most of my dealings have been with George and he really does make things effortless. Customer service is great, always very polite and frie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Flame UK are a long standing supporter of our school sport charity inspire+. Flame UK are an extremely professional company to work with, nothing is ever too much trouble and they go about everything... Ver más

Información sobre la empresa

  1. Servicio de tratamiento de desechos
  2. Proveedor de energía
  3. Servicio de salud medioambiental

Escrito por la empresa

Flame UK are independent specilaists in sustainable waste and energy managment. We specialise in integrated solutions for businesses' environmental and energy needs. Flame UK supports businesses to become more sustianable at the same time as improving compliance and reducing costs in a uniquely efficient and professional way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(125)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The flame team .We have been using flame now for a few…

We have been using flame now for a few years. The service is excellent. Can’t fault it. The team are all so obliging and everything seems to be running smoothly. Thank you very much.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Flame UK

We’re thrilled to hear you’ve had a positive experience with our team and services over the years. Your satisfaction is our top priority, and we look forward to continuing to serve you!

Valorada con 5 estrellas sobre 5

Long standing customers

We have been long standing customers of Flame UK for many years and we would (and have) highly recommend them. We have 4 venues across Nottingham and they look after our waste services as well as all our energy contracts. The services they offer are innovative and they fully understand our business and our individual site requirements. They are also on hand should any issues arise and they take responsibility to see it through to the end.
Their level of knowledge and enthusiasm is second to none. We hope to continue our relationship for many years to come.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your wonderful review Heather! We greatly appreciate your loyalty and are delighted to hear that our team has consistently met your needs. Your recommendation means a lot to us, and we’re committed to maintaining the high standards you expect.

Valorada con 5 estrellas sobre 5

Saving us money and keeping us out of court since 2015

The team at Flame have been instrumental to our company on both energy procurement and waste collection.

I dread to think how much we would have wasted as a company trying to deal direct with the plethora of suppliers all offering business 'best value'.

The team at Flame cut through the marketing nonsense from suppliers, ensuring our business is on the right energy tariff for our size of business and more importantly making sure we don't drop out of contract and pay premium rates.

With waste we didnt fancy employing our own legal team to keep up with the constant legislation changes and the team at Flame ensure we dont feature on the front page of the local newspaper for all the wrong reasons.

Couldnt recommend them enough and continue to since 2015.

2 de octubre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you so much for your ongoing trust and support since 2015! We're delighted to hear that our energy procurement and waste management services have made a difference for your business. We’ll continue to work hard to provide you with the best value and peace of mind.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

We have recently transferred our waste management services to FlameUK - they offer a cost-effective and swift service. Their Customer Service is outstanding!

2 de octubre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your kind words Anthony! We're thrilled to hear you're happy with our services and customer support. We're always here to ensure everything runs smoothly for you!

Valorada con 5 estrellas sobre 5

We have been using Flame Uk for a while…

We have been using Flame Uk for a while now and so far the customer service has been great and the team are excellent at dealing with all enquires.

Never had a issue in regards to chasing up queries etc and response time is fast.

Love the team and would always recommend them.

30 de septiembre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your kind words! We’re thrilled to hear that our customer service and response times have been great for you. We truly appreciate your recommendation and look forward to continuing to support you!

Valorada con 5 estrellas sobre 5

Exceptional service from start to…

Exceptional service from start to finish from Flame UK. We will definitely use them again for future workshop clearance.

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for sharing your experience with us, it's great to hear - we look forward to support you further!

Valorada con 5 estrellas sobre 5

Exceptional service from Flame UK

When taking on new office premises we contacted Flame UK for our utility supply.
With the assistance of Harrison and Jake we were signed up within 24 hours.
Their rates were extremely competitive, the whole process was hassle free and most importantly, we try to support our local businesses.

10 de septiembre de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you so much for your kind words! We're thrilled to hear that Harrison and Jake were able to assist you so efficiently.

Valorada con 5 estrellas sobre 5

Spoke to Louisa yesterday at Flame she…

Spoke to Louisa yesterday at Flame she was very professional and helped me with my waste she took the time to answer all my questions and provided me with options. Thank you for your help Louisa and keep up the good work!

7 de agosto de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your feedback Heidi! We're so happy to hear you've had a good experience with us.

Valorada con 5 estrellas sobre 5

First class service

Great communication, responsive, competitively priced and overall first class experience. Dealt with Joe, super guy and highly attentive. Will be using again without hesitation.

31 de julio de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your feedback Matthew! We're thrilled to hear about your positive experience with our service and with Joe.

Valorada con 5 estrellas sobre 5

Excellent all around in every aspect

Excellent all around in every aspect, a pleasure to deal with, either over the phone or via email. Very responsive and informative to every question and are willing to go the extra mile for customer service.
Will is a great asset to Flame and the knowledge he has of the company makes our business dealings a breeze.

A company that prides itself and delivers good service is hard to come by nowadays and Flame are up there with the best of them, would highly recommend them

25 de julio de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for sharing your experience with us, it's great to hear - we look forward to support you further!

Valorada con 5 estrellas sobre 5

Outstanding Service and Sustainability

I've been a customer of Flame UK for over 12 months and I can't recommend their waste management services highly enough. From reliability to customer service, and their commitment to green initiatives, they have consistently exceeded my expectations.

Reliability is crucial in waste management, and Flame UK excels in this area. They've never missed a scheduled collection, ensuring the business remain clean and clutter-free. Their team is punctual and efficient, handling waste discreetly and professionally.

Flame UK's customer service is top-notch. Their support team is quick to respond and incredibly helpful, accessible via phone and email. They handle every query with patience and professionalism, clearly prioritising customer satisfaction.

As a business, I appreciate the detailed data and reporting provided by Flame UK. Their transparent approach lets me track waste production and processing, essential for our internal audits and waste reduction strategies. The reports are easy to understand and actionable.

Flame UK stands out for its innovative approach. They invest in new technologies and methods, such as smart bins and advanced recycling processes, enhancing efficiency and sustainability. Their commitment to continuous improvement is reassuring.

Environmental responsibility is a core value at Flame UK. Their comprehensive recycling programmes and zero-waste initiatives are commendable. They guide customers on waste segregation and recycling, making it easier to contribute to sustainability. Their use of eco-friendly vehicles and facilities further underscores their green commitment.

In conclusion, Flame UK has proven to be an outstanding waste management partner. Their reliability, excellent customer service, innovative solutions, and strong green credentials make them the best choice for responsible waste management. I wholeheartedly recommend Flame UK.

26 de junio de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your feedback Sam! We're so happy to hear you've had a good experience with us, we look forward to supporting you further in the future.

Valorada con 5 estrellas sobre 5

A great team!

The team at Flame UK are very responsive and helpful about anything you throw at them! They are very passionate about waste and I would certainly recommend working with them

22 de mayo de 2024
Opinión espontánea
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Respuesta de Flame UK

We are pleased that we have been able to support you and our passion about waste shines through. Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Pallet disposal

Professional all the way from first contact to completion
highly recommend

19 de abril de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for the feedback Mark, we are glad you were pleased with the service

Valorada con 5 estrellas sobre 5

We would genuinely recommend this…

We would genuinely recommend this company for all your waste needs. Process is simple from start to finish. Documentation provided for your environmental reporting. Staff are all helpful, polite and prompt. We are now looking at moving out general waste needs over to them as they were that impressive.

14 de mayo de 2024
Opinión espontánea
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Respuesta de Flame UK

We are really happy that you were impressed with the service Michael and are looking for us to support you with your General Waste.

Valorada con 5 estrellas sobre 5

Great experience, Will was very helpful

Very efficient and friendly experience all round. I recently worked with Will who was a pleasure to deal with, his helpfulness made the whole process hassle-free. I will be working with Flame again in the future and would recommend them to others.

13 de mayo de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you Harry for your feedback and we are pleased that Will made your experience hassle-free.

Valorada con 5 estrellas sobre 5

7000 litres contaminated fuel oil

I had a tank (7000 litres) that was full of rainwater contaminated fuel oil. It was also 18mtrs up on the top of a building. I needed the tank emptying and the contents disposed off in the correct way.

I spoke with Joe at Flame UK to ask if this was something he could arrange, and it was. Right from the beginning, I was dealt with in a friendly, polite and knowledgeable way. I was quoted for the removal of 7000 litres of contaminate fuel which I accepted and paid for. Because of the tank's location up on the roof, the site had to be inspected beforehand and not many days afterwards the specialist waste tanker arrived and the fuel removed.

I noticed on the Hazardous Waste Certificate issued to me at the time of removal that the quantity of contaminated fuel was less than estimated and paid for. Joe from Flame UK called me soon afterwards and confirmed as much and that therefore they would issue a partial refund.

Excellent service all round and I would have no hesitation in recommending Flame UK.

27 de marzo de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you William for your detailed encounter of your experience. We very much appreciate the positive feedback regarding the service you received from Joe.

Valorada con 5 estrellas sobre 5

George and the rest of the Flame team…

George and the rest of the Flame team took the time to fully understand the needs of our business, identified where the pain points were and provided us with a personalised solution that not only delivered a higher service level than our previous supplier but at a competitive cost too.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for the positive feedback Matt, we appreciate you taking the time to write a review on your experience.

Valorada con 5 estrellas sobre 5

Commercial Litter Clearance

Flame helped us out in clearance of waste and litter on our commercial site. They were prompt, effective and friendly at all stages, and great value for money!

6 de marzo de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for the feedback Rob. We are pleased you found our services reliable and competitive.

Valorada con 5 estrellas sobre 5

Above and Beyond Service is Standard

They have been friendly and professional throughout the investigation process and went above and beyond when they knew the company were looking at multiple brokers. Following engagement, their service has always been the best. Fast and knowledgeable responses and never make me feel like a burden. I feel valued as a customer and like they truly have our best interests at the heart of their business.

18 de abril de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you for your feedback Sam, I am pleased to hear that our service levels have exceeded your expectations.

Valorada con 5 estrellas sobre 5

Flame are great company to work with

Flame are great company to work with, Communication has been incredible costs are very competitive.

I would highly reccomend Flame

6 de marzo de 2024
Opinión espontánea
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Respuesta de Flame UK

Thank you Steve for taking the time to provide feedback, and we appreciate your recommendation.

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