Flat Pack Kitchens Opiniones 

344
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordering on line was easy although purchase of hinges slightly confusing as they are ordered singly. Flat Pack Kitchens were badly let down by their couriers as the unit arrived damaged with signi... Ver más

Valorada con 5 estrellas sobre 5

Professional from start to finish! Highly recommended. Kitchen delivered on time by very helpful delivery crew. Items superbly packed, full item list, all there too. Very simple to assemble, very stur... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Mixed. Flat Pack Kitchens very helpful and quick turnaround. DX delivery service not great - waited in all day 8pm to 7pm and they didnt turn up - tracking claimed "no access" at delivery address. Utt... Ver más

Valorada con 4 estrellas sobre 5

Good points: quick efficient delivery, good precision cut parts, good quality drawer runners and hinges, and good novel construction technique (clickbox) when using optional glue to reinforce. Not... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de hágalo usted mismo
  3. Tienda de muebles
  4. Tienda de mobiliario para cocina
  5. Reformas de cocina

Escrito por la empresa

A huge range of kitchens available, doors and cabinets, delivered to your door within a few days. Normally dispatched within 48 hours. Always delivered within a week!

Kitchens delivered in less than a week!

Escrito por la empresa

Wide variety of kitchens dispatched within 48 hours
We have a huge range of kitchen doors, cabinets and accessories. All in stock and ready to dispatch.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

344 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(344)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Really easy to put together ,

Really easy to put together ,took about 5 minutes that was with the optional glue , definitely a better experience than the put together cabinets of old .
The hangers I did have problems with the adjustment which you use a positive screwdriver to adjust but managed in the end.
The end result looks good

17 de abril de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Thank you for the feedback Joseph, we’re pleased to hear you found it easy to assemble. Our apologies if the instructions weren’t clear about the adjustments on the hangers, but glad to hear you managed to resolve it. Please let us know if we can help with any other queries. The Flat Pack Kitchen team.

Valorada con 3 estrellas sobre 5

Unfortunately experienced to many…

Unfortunately experienced to many delays with deliveries.

My experience with staff top notch couldn’t be more helpful calling back when promised.

Haven’t as yet opened packaging as need to transport to the job so unable to comment on product quality

3 de abril de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello Steven, thank you for taking the time to leave us a review. We do apologise for the delay you experienced with receiving your order. If there is anything else we can help with, please do let us know.

Valorada con 5 estrellas sobre 5

Great products and customer service.

Initially had 3 door samples, arrived quickly. Then had a complete shaker style kitchen. It’s brilliant, really sturdy and simple to put together.
Customer service is also brilliant. I had one item on back order (only a few extra days waiting) they informed me of this. When I didn’t need something they were happy enough to sort out a return.
Other family members have used them with different kitchens and have experienced the same great experience.

30 de marzo de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Thank you for the lovely feedback Amy, we’re pleased to hear it all went so well, and our apologies for back order. We do try to avoid this wherever possible. Please let us know if we can help with any other queries. The Flat Pack Kitchen team.

Valorada con 5 estrellas sobre 5

Great service

The sample door I ordered is lovely the colour just perfect, It was also delivered super quick.

23 de marzo de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello Nikk. We do appreciate you taking the time to leave us a review. We are pleased to learn, you are happy with the items you purchased and the service you received. Please do not hesitate to contact us, if we can be of any further assistance.

Valorada con 1 estrellas sobre 5

Horrible customer service, Order Wrong, not complete, half of doors drilled wrong

Horrible experience with the company unfortunately, I used them because I liked the Clikbox cabinets but I advise potential customers to use one of the many other websites that offer the brand.

Initial order was incomplete and half of the doors were drilled in the incorrect position or not drilled at all.

The initial response from customer service was good when dealing with sales person 'K' and they looked to replace the doors, which I received and were fine, the problem came when dealing with the general manager 'S' about replacement draws. I initially went along with supplying all the images I could to give them an understanding of how the draws were drilled wrong. There weren't just a little wrong, they were a lot wrong making it impossible to fit to the £1000 draws I just brought.

They told me they couldn't send out new draw fronts with pilot holes but blank, after a little arguing they finally agreed to send out new drawer fronts with pilot holes. Again, same problem, I supplied photos showing that the holes we wrong by 4mm each side leaving an 8mm error and again making it impossible to fit to the drawers, they told me repeatedly I was wrong and there is nothing wrong with draws. They also said I am able to adjust the draws left to right to compensate, this wasn't true, the wheel on the side only adjusts up and down and not left to right, hence why the holes should be perfect.

They basically tried to make out I was lying or I wasn't competent enough to fit them.

Horrible customer service considering I spent £2500 with them. AVOID.

Reply to reply*

I have already told you that the cabinets are built into the kitchen structure and would be impossible to remove without breaking. The was done after being promised I would receive correct drawers. Asked for a discount for the drawers which was refused. Still don’t have suitable drawer fronts.

23 de marzo de 2022
Opinión espontánea
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello,

Thank you for taking the time to leave us a review. We are sorry to learn you are disappointed with your recent shopping experience with us.

We have highlight the issues raised with our supplier, who have been working through these issues with us.

As previously mentioned, if you are not happy with any of the items you have received, we will be more happy to arrange a collection and offer a full refund.

Please do not hesitate to contact us if you would like us to arrange the collection.

Valorada con 5 estrellas sobre 5

Great product for the price and very…

Great product for the price and very good and helpful staff.

10 de marzo de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello Ian. Thank you for taking the time to leave us a 5* review. Please do not hesitate to contact us, if we can be of any further assistance.

Valorada con 4 estrellas sobre 5

Very good quality

Don't usually write reviews but here goes. Ordered 15 kitchen units all arrived when expected. Very good quality , even down to the screws and fittings. Had one issue which was quickly sorted. Definitely as good as the big high street brands if not better. Would definitely use again.

8 de marzo de 2022
Valorada con 5 estrellas sobre 5

Ordered a wall unit just to test their…

Ordered a wall unit just to test their service and quality. Five stars all round. Will be ordering a full kitchen very soon.

29 de enero de 2022
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Thanks for the review Patrick, it is appreciated. Glad to hear you were happy with the service we provided. If we can help with anything else, please let us know.

Valorada con 4 estrellas sobre 5

Mixed

Mixed. Flat Pack Kitchens very helpful and quick turnaround. DX delivery service not great - waited in all day 8pm to 7pm and they didnt turn up - tracking claimed "no access" at delivery address. Utter nonsense as someone in all day. Finally delivered 2 days later.

25 de enero de 2022
Valorada con 5 estrellas sobre 5

Kitchen door order.

I ordered doors for the kitchen. They arrived exactly on the date they said they would so I was in and waiting. It took time as it was over the Xmas period. But I am pleased with the quality of the product. One thing is that after ordering them and getting my receipt I heard nothing more although they did say in the documentation that if there was a change to the delivery date they would contact me. It would be good it they would also mail me to indicate that all was ok the delivery would be on time.

17 de enero de 2022
Valorada con 5 estrellas sobre 5

Ordered a 600 cms base unit without a…

Ordered a 600 cms base unit without a door. Delivery was quick and the quality of the unit is excellent and true to size. It was a perfect fit between other units replacing a built under fridge. Would definitely use again.

3 de diciembre de 2021
Valorada con 4 estrellas sobre 5

Great concept and easy to get a quick…

Great concept and easy to get a quick result

2 de diciembre de 2021
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello James we do appreciate you taking the time to leave us a review. We are pleased to learn, you are happy with the items you purchased. Please do not hesitate to contact us, if we can be of any further assistance.

Valorada con 5 estrellas sobre 5

Excellent quality and very easy to…

Excellent quality and very easy to assemble

8 de noviembre de 2021
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Thank you, Andrew, for taking the time to leave us a 5* review. We are pleased you were happy with the quality of the items you purchased. If there is anything else we can help with, please do let us know.

Valorada con 5 estrellas sobre 5

Nice and easy to deal with and very…

Nice and easy to deal with and very fast delivery service 10/10

8 de noviembre de 2021
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Thanks for the 5* review, Donald, it is appreciated. Glad to hear you were happy with the service we provided. If we can help with anything else, please let us know.

Valorada con 4 estrellas sobre 5

Everything good …

Everything good

6 de noviembre de 2021
Logotipo de Flat Pack Kitchens

Respuesta de Flat Pack Kitchens

Hello Tony, thank you for your time on the phone this morning to discuss the issues you have experienced, with our General Manager. We are sorry to learn that the items on your most recent order, arrived damaged. A replacement order has now been placed on our system and is due to be delivered on the 10th November. We also apologise for the delay with your third order. This was due to a problem with the courier company and we refunded the delivery charge on that order, because of the delay. Once again, we do apologise for any inconvenience that was caused and if there are any further problems, please do not hesitate to contact us directly and we will be happy to resolve any issues, you may have.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más