Service I have had a number of cases that I have submitted to Fleet. My Business Development Managers have been amazing with their support (Katy & Emma). The most recent case that offered, Daniell... Ver más
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Consulta las opiniones de los clientes
As a broker with 35 years of experience, I have to give thanks to Fleet and the great team that have been looking after my cases over the years and after the latest two completions. The Fleet team of... Ver más
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Shockingly slow, constant queues for underwriter assessment and if another query is raised by the underwriter, even if replied to within the hour it goes back in another queue for assessment. Worst le... Ver más
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Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thi... Ver más
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Información sobre la empresa
Sobre Fleet Mortgages
Escrito por la empresa
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Información de contacto
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, Reino Unido
- 01252 916 800
- www.fleetmortgages.co.uk
4,4
Excelente
259 opiniones
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I did a complex mortgage with Fleet…
I did a complex mortgage with Fleet recently and the support especially from BDM's Emma and Katy and broker support was fantastic.
My client has struggled with other lenders but Fleet were fantastic from start to finish.
5 de enero de 2026
Respuesta de Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
I found staff on the phones very…
I found staff on the phones very helpful, systems are good and great support and updates
22 de enero de 2026
Respuesta de Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Underwriter changed numerous times, file upload on site does not accept large enough documents, Document requests where very extensive
The underwriting
1 de enero de 2026
Respuesta de Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Great experience!
Great experience!
Fleet pre-underwriting matched up with the process I followed, allowing me to package my case and then breeze through underwriting confident my client meets the lending criteria!
13 de enero de 2026
Opinión espontánea
Respuesta de Fleet Mortgages
Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.
I have been working more closely with…
I have been working more closely with Fleet for the last 12 months, and have been extremely impressed with their delivery and do what they say they will. You have the ability to speak to the underwriter, and there criteria is very clear, and precise. They do not, like a lot of other lenders move away from policy and look for holes, and keep things simple. I will continue to support a lender like this.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Surprisingly
Surprisingly, even with four mortgages, they handle everything with the care and attention you'd expect for a first-time buyer.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Fantastic service
Fantastic service. Answered any case specific queries promptly.
5*
15 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Amazing
Had a great experience , the BDM and underwriter are very helpful but only one suggestion of asking relevant questions while underwriting.
13 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
Got there in the end
Fleet have offer great pricing & a really easy to use website. Their ethical approach is good and the team are always polite & friendly. However, it took around 2 months to get a mortgage offer, and a lot of back & forth. We were told that several times our case was 'forgotten'. We were asked several questions about the income of someone whose income we weren't using, and it seemed no-one took an overview of the case. The valuation fee was the highest of anyone... As always, you get there, but it's painful
15 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Quick Service
Very helpful with a property that could have potentially been an issue for some lenders. From the application to offer was very quick and was kept informed at every step.
21 de noviembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Fleet got the job done
Fleet got the job done. As usual. They like their paperwork, but never had a client rejected by them. Client portfolio was large. Complicated case. Well supported. Many thanks.
11 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for your 5* review, we really appreciate it. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to working with you again in the future.
I had a complicated case
I had a complicated case , so it was very helpful to be able to always speak to someone. In particular, to have direct access with the underwriter made a big difference, and not something many lenders allow.
1 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
Approachable AND Professional
Approachable, yet professional. Prompt response on a tricky case.
3 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
Great service
Great service from Thai in Underwriting and my BDM David Lockwood. They helped me get a complex portfolio BTL client's cases placed. We are hoping to be able to place more with Fleet in the future for this client and future clients.
1 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
From the very first telephone call with David Lockwood
From the very first telephone call with David Lockwood, I was confident - i had found the best solution for my customers 2 mortgage applications. Fleet Mortgages did exactly what they said they would and progressed both applications quickly, with a customer focussed approached to lending.
1 de diciembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to David Lockwood and Josh Mynard. We look forward to working with you again.
Approachable but slow
The lender have policies that are approachable however their systems need updating and the underwriting process is slow. They also request more documents and information than a lot of other lenders.
19 de noviembre de 2025
Respuesta de Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Nice easy process
25 de noviembre de 2025
Respuesta de Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Fleet demonstrates efficiency: They combine speed, professionalism, and clear communication, making the process smooth and straightforward
Fleet demonstrates efficiency, professionalism, and responsiveness throughout the process,
10 de noviembre de 2025
Respuesta de Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Time delays
Every time that any questions raised were answered either the same day or the next working day the application went to the back of a new queue.
3 de octubre de 2025
Respuesta de Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Getting worse
Shocking got 4 mortgages and they treat you like your 1st time buyer ,
5 de noviembre de 2025
Opinión espontánea
Respuesta de Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
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