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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I hit a snag on the layout of my Christmas photo book. I reached out to Daniel who had been working with me during the final touches. He was very positive and patient every step of the way. This wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I made a photobook for a customer's special event and I was REALLY nervous about how it would come out since it was my first one. I used the InDesign Template upload. Daniel was incredibly helpful, ev... Ver más

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Valorada con 5 estrellas sobre 5

The quality and amazing customer service has far exceeded our expectations. The book was a gift and they loved it! The book also came with a few surprise extras which were really appreciated. The book... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have made several books with Flipchap and highly recommend them. First and foremost, their customer service is excellent. They offer Chat which is always helpful but if it's not available, you wil... Ver más

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Información sobre la empresa

  1. Servicio de impresión fotográfica

Información proporcionada por diversas fuentes externas

Online Photo Books Editor, We take pride in our craftsmanship, passion and working with you to creating a home for all your memories. Our photobooks are finely handcrafted to elegantly hold your most treasured memories, every book is individually hand-...


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(34)

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Valorada con 5 estrellas sobre 5

I hit a snag on the layout of my…

I hit a snag on the layout of my Christmas photo book. I reached out to Daniel who had been working with me during the final touches. He was very positive and patient every step of the way. This was the best part of my experience with the company. It is like having a private printing company at my fingertips! Daniel made all the necessary adjustments and even contacted me to verify my choice for background design. I will be a returning customer for my children’s photo book volume 3 and will definitely recommend FlipChap to everyone I know. Thanks, Daniel!

Additional note:
The finish product is outstanding! The materials used are top quality. Paper is thick and smooth as well as the brilliant colors of the photos. I’m very impressed!

18 de diciembre de 2024
Opinión espontánea
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Respuesta de FlipChap-Official

thank you so much for your feedback Lynn! We are glad to hear that you are having a pleasant experience with us on making photo book! We want your journey to print your most memorable memory to be a smooth and exciting one! :)

Valorada con 5 estrellas sobre 5

Great Customization and Customer Support

I am thrilled with the book I received. They offered a ton of options for customizing the cover of the book and to go through and edit each individual page myself (with some pre-set templates/layouts that were helpful). When I submitted the book, customer service was very helpful in confirming the details of what I wanted and updating me on the shipping status. I was also impressed with how quickly the book arrived (much faster than other services I've seen) with a relatively comparable price.

17 de abril de 2024
Opinión espontánea
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Respuesta de FlipChap-Official

thanks kieran for your kind feedback! we always try to craft the album as fast as possible and to have it delivered within few days! we can't wait to print for you again!

Valorada con 5 estrellas sobre 5

Highly recommend! Quality product, Excellent customer service

I recently purchased my first FlipChap book and was very impressed with the end to end experience! I was looking for a photo book with a linen cover and couldn't find many photo book providers that had what I was looking for. It was super easy to add photos and text and design the book exactly as I wanted. When I ran into some issues, I used the chatbox on the website and immediately received help from a very responsive and helpful customer service agent who continued to follow up via email to make sure I was taken care of. Overall, excellent customer service and was super happy with the finished product which arrived a couple weeks ago. Five stars!

9 de enero de 2024
Opinión espontánea
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Respuesta de FlipChap-Official

we are happy to make the books for you too! thanks for the five star Anna!

Valorada con 5 estrellas sobre 5

Highly Recommend Flipchap

I have made several books with Flipchap and highly recommend them. First and foremost, their customer service is excellent. They offer Chat which is always helpful but if it's not available, you will get a response to your question very quickly. The books I made were lay-flat HD and they came out beautifully. Flipchap offers so many options for covers and layouts. Making a custom book is pretty intuitive. You will be happy with the product and the customer service!

7 de diciembre de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

thanks for your continued patronage with us, we hope to print for you again! we believe that prompt response to user is important, we don't want to leave anyone hanging in the middle!

Valorada con 5 estrellas sobre 5

1st Time User...GREAT experience!

I made a photobook for a customer's special event and I was REALLY nervous about how it would come out since it was my first one. I used the InDesign Template upload. Daniel was incredibly helpful, even giving me some feedback on one of the book covers so it wouldn't look off center. Printing and shipping was crazy quick, which was appreciated since I had a tight turnaround on this project. The customer service was stellar and the end product turned out great. My customer loved it!

12 de octubre de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Shannon, thanks so much for your feedback! We are glad that we could rush it on time!

Valorada con 5 estrellas sobre 5

The HD lay-flat book is exactly what I…

The HD lay-flat book is exactly what I was looking for, the quality is really great, looks and feels premium. The price may be high for some but as I just create an annual book I think it's a nice way to collect memories!

Also Daniel was always very responsive and helpful with support.

17 de octubre de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Tyler thanks for your feedback! We know that all book and album is important and memorable, thus we spent great effort to craft each book!

Valorada con 3 estrellas sobre 5

Great quality, difficult UI

The quality of the album was great and I really appreciated the end product. That being said, I had a really hard time with the user interface creating the album. I’m used to sites like Shutterfly that help more with pre-populating the albums or providing more grid lines and templates for the albums.

11 de septiembre de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

Hey Natasha! 😃 Thank you for your awesome review! We appreciate your feedback on the user interface and photo album templates. We're committed to making your album designing experience a breeze, so we'll be working on improving these. Stay tuned for an even better album creation journey!

Valorada con 5 estrellas sobre 5

Will definitely be ordering another very soon.

I had a great experience with FlipChap! The website was easy to use and personalize my album. It was delivered very quickly and was in perfect condition. I was most surprised at the quality of the album. It feels and looks way more expensive than what I paid. The customer service helped make sure my photos were crystal clear, which went above and beyond any other album-creating site I've ever used in the past. Will definitely be ordering another very soon.

8 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had the best experience using…

I had the best experience using FlipChap and the finished product looks really amazing.
In particular, the customer service I received from Daniel was next level. He was prompt in replying and was there to answer all my questions along the way. Hands down the best customer service I’ve ever received.
I can not recommend this company enough. Quality product with a genuine care for their customers.

3 de julio de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Julia, thanks so much for your feedback on our product and customer service department! Certainly, we are happy to hear this and know that all of our effort are appreciated! Can't wait to make photo book for you again! :)

Valorada con 5 estrellas sobre 5

Very Easy to use...The Team at Flip…

Very Easy to use...The Team at Flip Chat was super Professional... for my Fiance's Boudoir book, They were able to effectively create & expedite my order
I plan on using them to create My Wedding albums.

6 de enero de 2023
Opinión espontánea
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Respuesta de FlipChap-Official

thank you so much for your feedback, Jillian! We always try our best to help each customer to create their albums in the best way possible!

Valorada con 5 estrellas sobre 5

I LOVE the way my books turned out

I LOVE the way my books turned out. Mine didn’t contain any photos, just text, but it is beautiful. I did a linen cover with gold title text and it’s so lovely.

28 de noviembre de 2022
Opinión espontánea
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Respuesta de FlipChap-Official

thank you so much for your feedback Deni! Your compliment means a lot to us, as we really spent many hours to craft the book! :) Appreciates your effort to leave us a remark.

Valorada con 5 estrellas sobre 5

I am very impressed with the quality of…

I am very impressed with the quality of my photo book. I received my package in under 2 weeks of placing the order. The customer service is wonderful. They reached out to me to alert me of potential errors that I might want to change. I will be using FlipChap again.

15 de febrero de 2022
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Hayli, thanks for your 5 stars! We always try our best to make the book as quickly as possible without affecting the quality. : )

Valorada con 5 estrellas sobre 5

I am taken aback by the quality of my…

I am taken aback by the quality of my Flipchap album! What was the absolute best part of this process was the customer service. I was certain it would take weeks to process my order, but I received the whole thing within 10 days of placing the order. As I'm an amateur when it comes to photo books, I nearly immediately received an individualized email from customer service, making sure my placement was as I wished, and offering helpful suggestions. I am so happy, I can't believe it. Thanks, Flipchap :)

20 de enero de 2022
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Karen, thanks for your 5 stars! We treat each customer with care, and neither we like robots reply too. : )

Valorada con 5 estrellas sobre 5

Great customization, even better customer service

Chose FlipChap for the small detail customization options that other big brand's like Shutterfly just don't offer. The photo book customization software was also super easy to use.

But my biggest reason for the 5 star review was by far the customer service I received from Daniel. He emailed me to alert me of a potential error in my design so that it could be corrected before printing. He also spoke in a kind but personal way, not the cold, robotic, scripted way that you get from most online retailers; having that real human interaction makes the customer service so much better (and I wish other companies would realize that).

Highly recommend FlipChap! Will use again for sure!

1 de diciembre de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Ethan, thanks for your 5 stars! Customization is our strength and we will continue to do even better! : )

Valorada con 5 estrellas sobre 5

Amazing quality and service

The quality and amazing customer service has far exceeded our expectations. The book was a gift and they loved it! The book also came with a few surprise extras which were really appreciated. The book was printed and shipped way faster than expected as well. We will definitely come back and are VERY happy customers.

8 de septiembre de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Julie, thanks so much for your review and the 5 stars : )

Valorada con 5 estrellas sobre 5

Wonderful!!!!!!!

I needed a portfolio box for my design work and they were so easy to work with. I conveyed that this was time-sensitive and I needed it for graduation and they got it to me incredibly quickly. They also checked in to make sure I got it and I was happy with the product. If you need a portfolio box, get it from FlipChap, they're amazing!!! :)

16 de abril de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Amy! Thank you for your kind words! Customer satisfaction is always our priority and we are glad that you are satisfied by our product and that it arrived on time! We can't wait to make more products for you in the future!

Valorada con 5 estrellas sobre 5

I have been looking for better quality…

I have been looking for better quality albums. I would say look no further FlipChap is awesome! Exceeded my expectations. The support team is awesome as well.

28 de enero de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Erika! Thank you for your kind words! Customer satisfaction is always our priority and we are glad that you are satisfied by our products and services. We can't wait to make more products for you in the future!

Valorada con 5 estrellas sobre 5

Exceeded my expectations!

After two years of research to find exactly what I wanted for my wedding album at the right price, I took a chance with FlipChap and I'm REALLY happy that I did. It was surprisingly difficult to find a place that would make a linen album in a linen box with space for a DVD and USB, but FlipChap ticked all the boxes. It was a bit of a gamble ordering online without seeing their albums in person but I extensively stalked their Instagram and reviews before I placed an order.
Their album editting software is a little bit finicky to use and can be glitchy at times so I would recommend getting someone to do it who's fairly tech savvy. In the end I figured out the tricks to getting it to work.
I wanted gold text on the front of my box which wasn't an option but Jamaimah from the support desk was very, very helpful so don't hesitate to ask them for assistance or if you have a custom order.
I ordered linen albums in ivory and dove. Just be aware that the colours may not look exactly as pictures (they were darker in real life, but I'm still happy with the colours) so if you really care about colours then I suggest ordering a swatch sample.
In the end I had 1 large rectangular album and 2 medium rectangular albums made all with boxes for under $1000AUD. I'm very impressed with the craftmanship and the quality of the albums! I'll definitely be recommending FlipChap to everyone.

21 de enero de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Jessica. Thank you for your kind words and we are glad you are satisfied with our products. Customer satisfaction is always our priority and we are glad to assist you. Thank you again for your order and we hope to serve you in the future!

Valorada con 5 estrellas sobre 5

Really happy with the results

I received the book and presentation box yesterday and I can only say that I have not seen a beautiful craftsmanship as this one before!! They are both beautiful and exquisite! The finishing and the packaging were just excellent!

I am really happy with the results!

20 de enero de 2021
Opinión espontánea
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Respuesta de FlipChap-Official

Hi Maria! We are glad that you are satisfied with our products and thank you for your order. We can't wait to make more for you in the future!

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