We have an ongoing issue at the moment through no fault of our own.It is not sorted yet but Nathan in customer service was very understanding & went above & beyond to find answers.He was an absolute g... Ver más
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Consulta las opiniones de los clientes
Double charged us and made many false claims about payments even though we have statements and reciepts. Told us 8-10 weeks to be refunded. Poor customer service. After making two complaints officiall... Ver más
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The WORST customer service I have ever received. 3 hours on the phone to FloGas to try and renew my gas contract. On the phone to 3 advisors, all with conflicting information regarding the available l... Ver más
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I had such a positive experience during my phone call today. Robert, the customer care agent, was absolutely amazing. He dealt with all my questions promptly and thoroughly and couldn’t have been more... Ver más
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Información sobre la empresa
Escrito por la empresa
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Información de contacto
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Irlanda
- 041-2149800
- info@flogas.ie
- www.flogas.ie
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Contract free deduction
I canceled my 14 days old contract (within the cool off period) because they increased the energy prices in 35%, still, I got a fee for leaving them. I called 5x asking for my money back, nobody called me back. I opened a complaint a month ago, they reached out asking to show the fee deduction because they couldn't find it???
I sent it to them twice because they asked me again the same thing... It's been 2 weeks, nobody called me back... Simple the world customer service I have seen.
30 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good morning Victor,
* Good Afternoon Victor , one of our senior Agents Shane has reached out to you to update you on the status of your issue , he left a voicemail and email so please do let him know if there is anything else you need. Kind regards , Gill G*
Many thanks for taking the time to leave your feedback, and apologies for any confusion or frustration caused.
You are correct that if you notified us of your decision to cancel within the 14-day cooling-off period, an exit fee should not apply. Where we receive a cancellation request within this period, the switch should be cancelled without penalty.
If the cancellation request was received after the 14-day cooling-off period had expired, an exit fee may apply in line with the terms of the contract.
For clarity, our most recent price change was in July, and we have not increased our prices since then.
If you could send your account details to SocialEscalations@Flogas.ie, I will arrange for one of the team to review exactly what happened as a matter of priority and contact you directly.
Kind regards,
Gill G
Customer Experience Team
Huge overcharge not sorted - Weeks later I cancelled DD
Hi been trying to get a huge overcharge on our business account sorted for absolute weeks. They keep re-opening cases and cancelling previous one to avoid the Commission for Regulations/Utilities. They have 10 days to sort complaints and this is not on.
I cannot get answers and was told that I cannot request to speak with a Manager! I want to speak with a Manager to get this sorted. We had to cancel the direct debit to stop them taking money out of the account.What a terrible customer service.
17 de septiembre de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good MOrning Paddy,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this matter has caused and appreciate your concerns regarding the billing on your business account.
We have completed a detailed review of the account and complaint and have provided an explanation by email outlining the billing and why our investigation has not identified an overcharge.
We do, however, want to make sure that the outcome and the calculations are fully understood and that you have the opportunity to discuss any outstanding questions. I have therefore asked a senior member of our team to contact you directly to talk through the account and our findings in more detail.
We hope this conversation will provide further clarity and address any remaining concerns you may have.
Kind regards,
Gill G
Customer Experience Team
Best rates for now just hope the rates…
Best rates for now just hope the rates don't go up
12 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Patricia,
Thank you for your review. We’re delighted that you’re happy with the value you’re getting from Flogas.
We know how important competitive energy prices are to our customers, and we really appreciate you choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Awful customer experience
Worst customer support I’ve experienced….I was impacted by the ESB smart reader issue which meant I had an incorrect bill of €2,200 (almost 15 times more than my normal bill). I flagged this with Flogas and they said they would look into it. 3 months later, they have tried to take the payment from my account numerous times and have been threatening to cut my supply off. Yet when I ring their customer service they acknowledge that it’s not correct and say they’re looking into it. If I follow up via email it’s ignored. I’ve never had such issues with a supplier, particularly over an issue which is out of my control. Would never recommend as a supplier.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good morning Kerrie,
*UPDATE, Thanks Kerrie for sending through your details , I understand Shane has reached out to you to confirm we have reached out to ESB Networks to get to the bottom of this issue. Thanks for your patience , Gill G*
Many thanks for taking the time to leave your feedback. We really appreciate you sharing your experience.
I’m sorry to hear that you were impacted by the recent smart meter reading issue. Unfortunately, a number of customers were affected.
We rely on meter readings provided by ESB Networks to calculate customers’ bills. Where an issue with a reading is identified, ESB Networks will normally provide us with a corrected or replacement reading, which then allows us to recalculate the bill and make any necessary adjustments.
I’m not certain whether we have received an updated reading for your meter yet, so I’d like to have this checked for you.
If you could please send your account details to SocialEscalations@Flogas.ie, I’ll arrange for one of the team to investigate your account and, where necessary, contact ESB Networks to validate the latest meter readings.
We’ll then be able to confirm the position with you and ensure that any required billing adjustments are made.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning
Thank you for your review. We’re delighted to hear that you found the process of switching to Flogas simple and straightforward.
We really appreciate you choosing Flogas and taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
A very smooth and efficient change…
A very smooth and efficient change over from our last supplier, and definitely more competitive rates
8 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Matthew,
Thank you for the great review. We’re delighted to hear that your switch to Flogas was smooth and straightforward, and that you’re happy with our competitive rates.
We really appreciate you choosing Flogas and taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
Easy of transferring to Flogas and the…
Easy of transferring to Flogas and the great price offer
6 de septiembre de 2026
Respuesta de Flogas Ireland
Hi Pat,
Thank you for your review. We’re delighted to hear that you found the switch to Flogas easy and straightforward, and that you’re happy with the great value on offer.
Thanks for choosing Flogas and welcome aboard!
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Slawomir Matz,
Thank you for the great feedback. We’re delighted to hear that you received quick and friendly service – exactly the experience we want for our customers.
Thanks for choosing Flogas!
Kind regards,
Gill G
Customer Experience Team
Double charged us and made many false…
Double charged us and made many false claims about payments even though we have statements and reciepts. Told us 8-10 weeks to be refunded. Poor customer service. After making two complaints officially they claim theyre not registered and so unable to get help from CRU.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Evening,
UPDATE* Thank you have received your details one of the team will reach out to you directly , Gill *
Thanks for sharing your feedback. Im very sorry to her of that experience.
If you can email me through at SocialEscalations@flogas.ie I'll ensure that gets resolved for you as a priority.
I apologies for the experience, that's not the level of customer service we expect.
Kind Regards
Gill G
Customer Experience Team
am extremely disappointed with how my…
my second reveiew i am extremely disappointed with how my billing complaint has been handled by Flogas.
I have been trying for months to get an incorrect balance on my account properly investigated and corrected. The issue appears to stem from a February bill where only €90.62 was shown as a payment received, resulting in a balance being carried forward that I dispute. was paid and have proof!
I have bank statements showing that the relevant payments were made, and not bounced back by the way and I have repeatedly tried to explain this and provide evidence. Despite this, the disputed balance continues to appear on my account and I have now received another bill containing money that I do not owe!!!!! 1200 why cant someone call back and talk? why cant things be sorted over the phone like it is with every other supplier, i have never in all my years of buisness dealt with a company like this every phone call is oh we have to raise a compaint it will take 20 working days!
The most frustrating part has been the amount of time and stress involved. I have contacted Flogas numerous times and the matter has also been escalated to the CRU, yet I am still waiting for a clear reconciliation of my account showing exactly where every payment has been allocated.
I am not asking for anything unreasonable. I simply want my payments properly accounted for, the incorrect balance corrected its simple! stop making it complicated
feels like you are simply looking at what your system says and assuming it must be correct. Please look at my actual bank statements and the evidence I have provided. Your system is incorrect — the payments were made. This is the entire point of my complaint, yet nobody seems willing to look beyond what is showing on the screen.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Daniela,
Thank you for taking the time to leave a further review. I’m very sorry to read that this remains unresolved despite the amount of time you have already spent trying to get the account properly reviewed.
We have your details and will have a senior agent reach out to you directly to get this issue resolved finally.
Our apologies again, Daniel. Regardless of the eventual outcome of the account reconciliation, the length of time and effort it has taken you to get to this point is not the experience we want our customers to have.
Kind Regards,
Gill G.
Customer Experience Team
Very fast at change over customer…
Very fast at change over customer service is very quick to respond
5 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Breege,
Thank you for the great feedback! We’re delighted to hear that your changeover was quick and straightforward and that our Customer Service team was responsive when you needed them.
We really appreciate you choosing Flogas and taking the time to share your experience.
Kind Regards,
Gill G.
Customer Experience Team
I had such a positive experience during…
I had such a positive experience during my phone call today. Robert, the customer care agent, was absolutely amazing. He dealt with all my questions promptly and thoroughly and couldn’t have been more helpful. He explained everything clearly and made me feel so much better about my account. Excellent customer service thank you, Robert!
10 de septiembre de 2026
Respuesta de Flogas Ireland
Hi Lyndsey,
Thank you so much for taking the time to share such lovely feedback.
We’re delighted to hear about your experience with Robert and, in particular, that he took the time to answer your questions, explain everything clearly and leave you feeling more reassured about your account. That’s exactly the kind of customer care we want to provide.
We’ll make sure your fantastic feedback is passed on to Robert – I’m sure he’ll be delighted to hear it!
Thanks again, Lyndsey.
Kind Regards,
Gill G.
Customer Experience Team
Respuesta de Flogas Ireland
Hi Klant,
Thanks so much for your feedback. We’re delighted to hear that you found the whole experience smooth and easy. That’s exactly the experience we want for our customers! 😊
Kind regards,
Gill G.
Customer Experience Team
flawless trouble free!
I found the whole experience trouble free.
We support business who support our business.
8 de septiembre de 2026
Respuesta de Flogas Ireland
Hi Pauline,
Thank you so much for the lovely feedback. We’re delighted to hear that you found the whole experience trouble-free.
We also really appreciate your support and your commitment to supporting businesses that support your own. It means a lot to us to have you as a Flogas customer.
Kind Regards,
Gill G.
Customer Experience Team
The switch to Flogas was seamless.
2 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Kevin,
Thanks so much for the great feedback! We’re delighted to hear that your switch to Flogas was seamless and everything went smoothly.
We really appreciate you choosing Flogas and taking the time to share your experience with us.
Kind Regards,
Gill G.
Customer Experience Team
Respuesta de Flogas Ireland
Good Afternoon Kevin,
Thanks for the great feedback! We’re delighted to hear you found the process straightforward and simple – exactly how we want it to be.
Thanks for choosing Flogas and for taking the time to leave us a review.
Kind Regards,
Gill G.
Customer Experience Team
Respuesta de Flogas Ireland
Good afternoon Levy
Thanks so much for the great feedback and the 👍! We’re delighted to hear you’ve had a positive experience with us.
We really appreciate you taking the time to leave us a review.
Kind Regards,
Gill G.
Customer Experience Team
Cheaper is better!
Hi, to be cheaper then my x supplier is a experience to my pocket
3 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Mr Eusebiu Damoc
Thank you for taking the time to leave us a review.
We’re delighted to hear that switching to Flogas has helped you make a saving. We know how important value is when it comes to household energy costs, so it’s great to hear that you’re already seeing the benefit.
Thank you for choosing Flogas and for sharing your experience with us.
Kind Regards
Gill G.
Customer Experience Team
Up to now everything is fine
Up to now everything is fine. I'm waiting for my first bill,to see what savings I'll be making
29 de agosto de 2026
Respuesta de Flogas Ireland
Hi Lily,
Thank you for taking the time to leave us a review.
It’s great to hear that everything has gone smoothly with Flogas so far. We hope you’ll be just as pleased when your first bill arrives and that you see the savings you’re looking forward to.
Thank you for choosing Flogas and for sharing your experience with us.
Kind Regards
Gill G.
Customer Experience Team
Good agent and customer service…
Good agent and customer service personnel behavior and communication
2 de septiembre de 2026
Respuesta de Flogas Ireland
Good Morning Behzad Ali,
Thank you for taking the time to leave us your feedback.
It’s great to hear that you had a positive experience with our team and that you were happy with the service, communication and support you received. We’ll be sure to share your kind comments with the team.
Thanks again for choosing Flogas.
Kind Regards
Gill G.
Customer Experience Team
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