Your agent Martin was so pleasant after I gave him the incorrect eircode and he drove miles out of the way. His explanation was detailed but so easy to understand.He made the change of provider so ea... Ver más
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We have an ongoing issue at the moment through no fault of our own.It is not sorted yet but Nathan in customer service was very understanding & went above & beyond to find answers.He was an absolute g... Ver más
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Double charged us and made many false claims about payments even though we have statements and reciepts. Told us 8-10 weeks to be refunded. Poor customer service. After making two complaints officiall... Ver más
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I had such a positive experience during my phone call today. Robert, the customer care agent, was absolutely amazing. He dealt with all my questions promptly and thoroughly and couldn’t have been more... Ver más
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Información sobre la empresa
Escrito por la empresa
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Información de contacto
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Irlanda
- 041-2149800
- info@flogas.ie
- www.flogas.ie
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I moved to flogas and I have always…
I moved to flogas and I have always paid level pay so I don't have big winter bills. And they said yes no problem we do that. Seems they were lying and they told me I could lodge money into my account to build credit. Liars they took it against a bill. They told me I had to move to smart meter to join them. And now because I have that meter I cant do level pay . I'm so cross with them I would advise you steer clear of them. Also getting through on the phone is a nightmare. Customer care dreadful.. Will be gone in october😡😠
29 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Jean
Thanks for taking the time to leave your feedback.
That's disappointing to read your feedback as all our Sales Agents are trained to ensure customers understand the product that you are singing up to and that should have been more clearly explained to you.
If you joined us and switched to a SMART meter that should have been explained in the T&C's.
If there is anything further we can assist with , please do let me know.
Kind Regards
Gill G.
Customer Experience Team
Easy to change over
Excellent service everything explained and the changeover was very easy. Better rates..
29 de julio de 2026
Respuesta de Flogas Ireland
Hi AJ,
Thank you for your fantastic 5-star review!
We're delighted to hear that everything was explained clearly and that you found the switching process quick and easy. It's also great to know that we were able to offer you better rates.
We really appreciate you choosing Flogas and look forward to continuing to provide you with excellent service.
Kind regards,
Gill G.
Customer Experience Team
Satisfied.
24 de julio de 2026
Respuesta de Flogas Ireland
Good Afternoon Dobrilla
Thank you so much for leaving us a 5 star review.
We really appreciate you taking time to provide your feedback.
Kind Regards
Gill G
Customer Experience Team
A WINNER!
After ten years with a supplier who never showed any interest in my account until I wa leaving, I selected Flogas as they offered the best all round package and rates to meet my needs as a new solar panel user. In making my decision I did a lot of research. Once I signed up it was an effortless transition and followed up promptly with comprehensive and informative communications and assurance. I know it's early days but if the ongoing service matches my experience to date, I have backed a winner!
22 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Patricia,
Thank you so much for taking the time to share such a thoughtful review.
We're absolutely delighted that your research led you to choose Flogas, especially as you begin your journey as a solar panel owner. It's fantastic to hear that you found the switching process effortless and that our communications helped make the transition smooth and reassuring.
Your comments about the service you've received so far mean a great deal to the team. We know changing energy suppliers is an important decision, and we're pleased we've been able to make such a positive first impression.
We're committed to ensuring your experience continues to live up to your expectations, and we look forward to supporting you for many years to come.
Thank you again for choosing Flogas.
Kind regards,
Gill G.
Customer Experience Team
Changing was very easy and customer…
Changing was very easy and customer support were excellent. Only issue is I’m still waiting on 4 tickets to emerald park as part of my changing over
23 de julio de 2026
Respuesta de Flogas Ireland
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you found the switching process straightforward and that our customer support team provided a positive experience.
We're sorry to hear you're still waiting to receive your Emerald Park tickets. That certainly isn't the experience we want for our customers. If you could send us an email to SocialEscalations.at.flogas.ie with your account details, we'll be happy to investigate this for you and ensure the issue is resolved as quickly as possible.
Thank you again for choosing Flogas, and we appreciate your patience while we look into this.
Kind regards,
Gill G.
Customer Experience Team
Avoid at all costs!
Flogas is simply the worst utility company I’ve ever been with by a mile! First bill I got 3 days notice to pay as it took so long to post out. I switched over to online billing (after spending several days on customer service phone line over two hours at a time) only for the customer portal not to work! Had to go through it all again to try get a card to pay at shop instead, this took several attempts as they kept sending the letter with no card in it! I’ve been billed twice in the one month and also never received the Emerald park tickets in the offer I signed up to but they pass it to the “relevant team” and you hear nothing from them. They are completely incompetent. If the electricity was free with them I’d still pick another company!
***company replied below to contact them with an email that doesn’t exist****
28 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Afternoon Christina
*Update - Hi Christina , if you replace the .at. with @ the email is actually live and your information will come through. The logic to doing it this way is to stop bots scraping our email address. Kind Regards , Gill G *
We'd really like the opportunity to investigate what's gone wrong and get this sorted for you. If you could email SocialEscalations.at.flogas.ie with your account number and contract details we'll take ownership of the issue and work to get your account back on track.
Apologies for any frustration caused , but if you send the information through we can get right on top of it for you.
Kind Regards
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Andrew,
Thank you for taking the time to leave us such a great review.
We're delighted to hear that we were able to offer you a better deal with Flogas. We know how important value is, so it's great to know you've chosen Flogas.
Thank you for your custom. We look forward to providing you with excellent service and hope you'll continue to enjoy being a Flogas customer.
Kind regards,
Gill G
Customer Experience Team
i would give 0
i would give 0. they just stopped to sent bills 4 months ago for God knows what reason, tried to be in contact with them for the last 2 months, no email replied, jumped to one department to another, issue still not fixed. ridiculous
27 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Anita,
We apologise for any frustration experienced , a technical issue impacted the processing of electricity consumption data, resulting in some customer bills being delayed.
The issue has now been resolved and delayed bills are beginning to issue. As a result, some customers may receive a bill outside of their normal billing cycle while we bring accounts back up to date.
All affected customers are receiving a communication explaining the situation and outlining the support available.
Kind Regards
Gill G
Customer Experience Team
Your sales person Thomas Mc Laughlin…
Your sales person Thomas Mc Laughlin explained everything in great detail to me about your company.
22 de julio de 2026
Respuesta de Flogas Ireland
Hi Paula,
Thank you so much for your wonderful review.
We're delighted to hear that Thomas took the time to explain everything in detail and made you feel informed about Flogas. Providing clear, helpful advice is something we really value, and it's fantastic to know Thomas delivered such a positive experience.
I'll be sure to pass your kind comments on to Thomas – I'm sure they'll mean a lot to him.
Thank you for choosing Flogas, and we look forward to serving you for many years to come.
Kind regards,
Gill G
Customer Experience Team
Seamless and Simple
26 de julio de 2026
Respuesta de Flogas Ireland
Hi James,
Thank you for taking the time to leave us a 5* review.
We're delighted to hear that your experience was seamless and simple – that's exactly the level of service we aim to provide for every customer. I'll be sure to share your feedback with the team, as it's always appreciated and gives everyone a real boost.
Thanks again for choosing Flogas, and we look forward to continuing to serve you.
Kind regards,
Gill G
Customer Experience Team
Easy to deal with
19 de julio de 2026
Respuesta de Flogas Ireland
Good Morning
Thank you for taking the time to leave us a review.
We're delighted to hear that you found us easy to deal with. Providing a straightforward and positive experience for our customers is always our goal, so it's great to know we've achieved that for you.
We really appreciate your feedback and thank you for choosing Flogas.
Kind regards,
Gill G
Customr Experience Team
I wouldn't trust them with your data.
A very odd experience with these guys...
The original sales guy who called to my door was cool... but on reflection, I am questioning if his processes were correct..
In short, they never told me about the rate increase and I subsequently paid over €2k in additional fees.
The price went up by 55% overnight...
I check my email multiple times. ALL the mails I got were to the email I signed up with. Which makes sense...
They said
"In advance of this date, we issued a renewal offer to the email address registered on your account at the time which was XXXXX
As no renewal was completed before your contract expired, your account moved onto our Standard Variable Tariff in line with your contract terms."
But the email I signed up with, and the email I got all my bills to was a different email.
The email they sent the renewal to was from a company I last worked with in 2019....
So I'm really confused:
- Where they got that email
- Why they sent my renewal there.
- Why they think that'll the email I gave them.
Very bizarre....
24 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Simon
Thank you for sharing your feedback.
If you can send through your account details to SocialEscalations.at.flogas.ie the team will verify all your information and we can investigate why you didn't receive the renewal email.
Many thanks
Gill G
Customer Experience Team
Unbelievable no phone call to even try and explain!
You emailed several times, telling me i will soon be out of contract and i will be getting charged approx extra 100euro pa, after around 4 more emails i got fed up and switched to another provider saving me around 500euro pa. Within a few hours of switching you then start emailing me telling me the past emails were a mistake and i am not out of contract! WTH do you want, explain!
21 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good morning Rona,
I'm really sorry to hear about your experience and completely understand how frustrating it must have been not being able to get a response to your query.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team to review your account as a priority. They'll look into what has happened, investigate the issue fully, and contact you directly with an update as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
Billing issues
Have been having issues with billing since january,my bills are all over the place,im sopposed to be billed each month and got 11 bills at the end of april,last bill i got was may 5th,nothing is been done even doh ive been on to customer service so many times,they keep saying we will prioritise your issue to billing department,im so stressed out with how much im going to owe,still now im none the wiser,very little help all round and you cant even talk to someone from billing accounts..its madness carry on..
22 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Keith
I completely understand how disappointing and upsetting it must have been not to have this resolved fully to your satisfaction and I am keen that we get a resolution for you.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand where we failed and rectify it.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
Save yourself the stress
Please explain to me flogas why when I ring nobody can help me with my complaint , apparently it’s only through email which I never get a reply from either the only time a get a reply is when I contact the cru that’s the only time I receive an email , and I know your going to say please send account details to social escalations etc but have already done everything and nothing !!!! It’s ridiculous
22 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Afternoon Keith,
I'm sorry to hear about your experience. I completely understand how disappointing and upsetting it must have been not to have this resolved to your satisfaction.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand your issue and provide an update.
We are here to help when things don't go right in our process so I would be keen to support you in this case.
Kind regards,
Gill G.
Customer Experience Team
Excellent rewards and initiatives to…
Excellent rewards and initiatives to thank customers for joining up
19 de julio de 2026
Respuesta de Flogas Ireland
Hi Maggie,
Thank you for taking the time to leave us such a lovely 5-star review.
We're delighted to hear that you appreciate the rewards and initiatives we offer to thank our customers for choosing Flogas. We always want our customers to feel valued, so it's wonderful to know this made a positive impression.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the sign-up process easy. We aim to make switching to Flogas as simple and straightforward as possible, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
A company like another
I had the occasion to sign two contracts for electricity and gas with flogas and although their prices with an entry offer were attractive, I can't say that their practices or customer support was good.
I signed the first one for a 250 EUR credit and they clawed it back when I switched providers on the same day my contract ended, on a technicality that they were quick to point out.
At the end of the second one there was a discrepancy where I told them to end my contract on a certain date with ample notice, and they just added another week to it. When contacted the customer support just left me on read. Love these companies.
The only good point they would have is that their billing system is ok.
TLDR: transparency 0%, amicability 0%, but they'll make sure to grab your money.
31 de julio de 2025
Opinión espontánea
Respuesta de Flogas Ireland
Hi Josh,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We appreciate your comments regarding both the welcome credit and your contract end date. While welcome offers are subject to terms and conditions, we do have discretion to review individual circumstances and, where appropriate, apply a goodwill adjustment. If we have made an error in how this was applied, we'd be happy to investigate and put things right.
With regard to your contract end date, these are agreed and confirmed at the start of the contract and cannot be amended during the term. In some cases, electricity and gas contracts may have different end dates due to the way they are established within the energy market, which can occasionally cause confusion.
Most importantly, we're disappointed to hear that you felt your concerns were not responded to, as this is not the level of service we aim to provide.
If you're happy to do so, please email your account details to SocialEscalations.at.flogas.ie, quoting your Trustpilot review. We'll carry out a full review of your account, including the welcome credit and contract timeline, and contact you directly with our findings.
Kind regards,
Gill G.
Customer Experience Team
I availed of the free EV charger offer.
I availed of the free EV charger offer.
When I was switching over from another provider I was going to be hit with a €490 exit bill. Flogas were kind enough to postpone my change over for 2 months.
20 de julio de 2026
Respuesta de Flogas Ireland
Hi Michelle,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you took advantage of our free EV charger offer and that our team was able to support you with your switch. We understand that timing can make a real difference, so we're pleased we could work with you to delay your changeover and help you avoid unnecessary exit costs.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to supporting you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Exit fee applied while still trading; CRU found multiple failings
I am a small business owner who was charged a disputed exit fee by Flogas in January 2024, nine and a half months before I vacated my business premises. Flogas produced four different figures for the same alleged debt across its own correspondence — €2,500, €2,359.08, €2,165.88, and €2,190.48 — with no reconciliation provided. The fee had been written off internally by Flogas in March 2024 with the notation "No copy bill available," then silently reinstated in March 2025 with an identical notation and no new justification.
Three call recordings — dated 14 November 2023, 15 February 2024, and 19 February 2024 — were confirmed in writing by Flogas's own Data Protection Officer on 29 May 2026 as held in cold storage. None were ever delivered. Flogas's own written statements about whether these recordings had been delivered were contradictory within the same eleven-day period in June 2026.
The Commission for Regulation of Utilities investigated (ref: CRU-54457-M2M7) and issued its determination in July 2026. While the CRU found Flogas was contractually entitled to charge the fee — which Flogas had internally written off on 2 June 2026, framed as a "gesture of goodwill" — the determination also recorded multiple specific failings against Flogas:
— Flogas added my landlord to the energy account without his knowledge or consent. The CRU's own words: "The CRU considers this a failing on Flogas' behalf."
— Account and complaint management "could have been handled better," citing bank charges applied during an active complaint, debt collection while the dispute was unresolved, and delays in customer service callbacks.
— A formal "technical uphold" against Flogas for regulatory reporting purposes, for "delays and poor engagement" with the CRU's own investigation — the CRU's own words: "did not receive the relevant information within the SLA required... prolonged our investigation and we do not consider this was reasonable." This sits on Flogas's regulatory record independently of the substantive outcome.
A separate Data Protection Commission complaint (ref: DPC0526889105) remains open and active, concerning the withheld recordings and the Data Protection Officer's contradictory written statements.
CRU's own Customer Care Annual Report 2025 (Ref: CRU/202698, published 30 June 2026) records that Flogas's complaint volume rose 227% in 2025 — while every other major supplier's volume fell (Electric Ireland -40%, Bord Gáis -23%, SSE -28%) — with 42% of that increase falling in Q4 2025, the same quarter Flogas completed a full vendor-switch of its billing platform. Flogas had the highest complaint rate per 10,000 customers of any Irish energy supplier that year.
The CRU's determination is binding on Flogas but not on the customer.
17 de julio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning
Thank you for taking the time to share such a detailed account of your experience.
We're sorry that your experience did not meet the standard of service we aim to provide. While the CRU concluded that the exit fee was contractually applicable, we recognised that aspects of the customer journey and our handling of the case were not to the standard we expect. As a result, we made the decision to write off the outstanding balance and have since reviewed the learnings from your case with our teams.
We know we don't always get everything right, but when shortcomings are identified, we use them to improve our processes and the experience we provide to our customers. The feedback from this case has been incorporated into updated procedures to help prevent similar issues from occurring in the future.
Thank you again for taking the time to provide your feedback.
Kind Regards
Gill G.
Customer Experience Team
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