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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jodie Williamson was great to work with and is such a lovely young lady. She was professional, pleasant and helpful throughout the appointment. I have a broken leg and struggling with mobility, but... Ver más

Valorada con 5 estrellas sobre 5

Trust worthy, flexible and professional. My photographer Sam was also accommodating when I needed to change my appointment date. He took great photos and my flat was under offer in less than a week on... Ver más

Valorada con 5 estrellas sobre 5

Very friendly and professional person who kept us informed of what he was doing throughout the visit. So impressed with the end result and would recommend his work to anyone who asked. Thank you.

Valorada con 5 estrellas sobre 5

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio fotográfico
  2. también en la categoría
  3. Fotógrafo
  4. Fotógrafo aéreo

Escrito por la empresa

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

556 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(556)

314 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Delighted!

Delighted with our service, and in particular the photographer (Mark) who captured our house so well we had 11 viewings booked in the first 24 hours of it going live!

14 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great photography, excellent photographs very happy customer

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photographer arrived on time. Her approach was professional, respectful and friendly and she listened to my requests and acted on these producing a range of beautiful photographs. I cannot wait to see them on the web-site. I would be more than happy to recommend FocalAgent to friends and family for future commissions. Thanks guys

12 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Makes you feel relaxed

He gave us a run down of his equipment, made us feel relaxed and shown the very best of our home, very professional and a really nice guy.
I would recommend his services to anyone...

11 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Photographs of our home

Nik came to photograph our house pre-sale. He was prompt for the appointment and friendly. He was efficient in covering the whole house and the final images were fantastic. We would definitely recommend

10 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our agent was david

Our agent was david, he was chatty and friendly and did everything within the time frame he stated. Very professional and easy going.
Definitely would recommend

5 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use

We are in the process of selling our mother's house and had a FocalAgent Ltd photographer come round on Sunday and take photos and videos. The photos are appalling and don't show 70% of the house. The video would have been better if we'd strapped a go-pro to my Jack Russell, and sent him through! Absolutely abysmal, rushed service. Looks like the whole thing was shot using a potato!

30 de agosto de 2026
Opinión espontánea
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Respuesta de FocalAgent Ltd

Dear Mrs Woods, thanks for the review and I'm sorry that it hasn't lived up to your expectations. We genuinely care about providing an exceptional service for all our customers so we'd really welcome the opportunity to look into this in more detail. If you could kindly email the address of the property in question, we can take a look. My email is tom.claridge@propertybox.io - thank you so much.
Tom (COO, co-founder)

Valorada con 1 estrellas sobre 5

Avoid this company. I was reduced to tears

Unfortunately, I cannot recommend this company based on our experience with their photographer.
The photographer was extremely rude and did not introduce himself or explain what he was doing or which rooms he intended to photograph. As a result, my work laptop was accidentally included in one of the photographs. I was not aware he was photographing that room, otherwise I would obviously have moved it beforehand. I politely asked him to retake the photograph due to GDPR concerns, but he refused and responded by huffing and puffing in a very unprofessional and child like manner. I had to explain to him that there was no reason to be rude and that I could not have my work laptop included in the photographs. I don’t understand why he didn’t tell me the laptop was in the shot? It’s really not hard? As a photographer why would you take a picture with items like that still in the shot? Just ask me to move it as I had clearly forgotten to?

We have very young children, and during the holidays it’s more difficult to tidy the house and work. Naturally a few everyday items were missed, such as a large fan, my work laptop and some of my daughters products. Had the photographer explained which rooms he was photographing or advised us to move personal belongings before he took the shots, I would have been more than happy to do so. But he did not, he took the photos with these objects in the shot? Takes 10 seconds to move a fan out of the way? So now we’re left with pictures of our house which we’re trying to sell with a massive fan in a few shots

He also tutted at my partner and rolled his eyes for getting in one of the shots. Had he actually explained where he was taking the photos my partner would have avoided that room. My partner felt awful as he did not mean to get in the way

Overall, the whole experience was weird and disappointing. A little communication, courtesy and professionalism would have made a huge difference. Unfortunately, based on this experience, I would NOT recommend this company.

We asked the agency to phone us as I was in tears after the experience as he was so rude and made me feel so uncomfortable in my own home but the company didn’t want to know. My photographer was Sean

6 de agosto de 2026
Opinión espontánea
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Respuesta de FocalAgent Ltd

Hi Becky, thanks for the review and I'm sorry that it hasn't lived up to your expectations. We genuinely care about providing an exceptional service for all our customers so we'd really welcome the opportunity to look into this in more detail. If you could kindly email the address of the property in question, we can take a look. My email is tom.claridge@propertybox.io - thank you so much.
Tom (COO, co-founder)

Valorada con 1 estrellas sobre 5

The photographer was rude.

The photographer was rude and made me feel uncomfortable in my own home. When i contacted the company to complain they didnt want to listen. They replied saying if im unhappy with the photos I will have to pay again. My photographer was called sean grimmer.

7 de agosto de 2026
Opinión espontánea
Logotipo de FocalAgent Ltd

Respuesta de FocalAgent Ltd

Hi Jordan, thanks for the review and I'm sorry that it hasn't lived up to your expectations. We genuinely care about providing an exceptional service for all our customers so we'd really welcome the opportunity to look into this in more detail. If you could kindly email the address of the property in question, we can take a look. My email is tom.claridge@propertybox.io - thank you so much.
Tom (COO, co-founder)

Valorada con 5 estrellas sobre 5

Great system

Great system,easy to understand and to book , kept informed all the way to the appointment.

28 de agosto de 2026
Opinión espontánea
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Respuesta de FocalAgent Ltd

Thanks so much for the 5 star review, we are very pleased to hear you were happy. Wishing you all the best for your property transaction. Thanks.
Tom Claridge (COO, co-founder)

Valorada con 5 estrellas sobre 5

Very professional and friendly.

Very professional and friendly.
Appointment was very quick, and arrived on time.
Used very high quality and professional equipment.
Would be very happy to recommend and use FocalAgent again.

27 de agosto de 2026
Opinión espontánea
Logotipo de FocalAgent Ltd

Respuesta de FocalAgent Ltd

Thanks so much for the 5 star review, we are very pleased to hear you were happy. Wishing you all the best for your property transaction. Thanks.
Tom Claridge (COO, co-founder)

Valorada con 5 estrellas sobre 5

My experience worked just like you said…

My experience worked just like you said it would it was so easy.

25 de agosto de 2026
Opinión espontánea
Logotipo de FocalAgent Ltd

Respuesta de FocalAgent Ltd

Thanks so much for the 5 star review, we are very pleased to hear you were happy. Wishing you all the best for your property transaction. Thanks.
Tom Claridge (COO, co-founder)

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