forgemeetandgreet.co.uk Opiniones 125

Do not use this company . They are unavailable and totally unreliable . No reply on phone number when tried to contact 30- 45 mins before arrival and no response to what’s app message or answerphone message - Left us stranded without parking at airport at 4am and flight due to take off at 6.15 .. shockingly diabolical experience .

Do not trust this company.
After seeing recent TV reports showing cars being left in fields, I checked their Trustpilot reviews and found exactly the same pattern of terrible experiences.

I tried to cancel my booking. Yes, their terms say no refunds, but consumer rights are very clear: a company can only refuse a refund if they genuinely cannot re‑sell the space. I cancelled 18 days in advance, so it’s extremely unlikely they couldn’t rebook it.

Since then, I’ve had no response, no acknowledgement, nothing.
Instead, they’ve attempted to add six extra bookings across my two cars, claiming I would “pay on arrival” for each one — something I never authorised.

This behaviour is unacceptable and deeply concerning.
Avoid this company completely.

Booking LT14 CEN
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Absolutely brilliant service. I had an issue with tyre pressure on the way to the airport. I contacted APH who then got in touch with the Bristol Forge team and provided reassurance about my vehicle. Very responsive and very reassuring service.

Called to say that we were 20 minutes away as asked. When we got there they still weren’t there. Rang them and they said as they were going to be another 10 minutes I would have to pay more money for them to exit as they would have been over the 10 minutes.

On collection they were prompt and they were there. However car was filthy. The man bringing it back literally passed me the key as he was on the phone and just walked off. No checking who I was or anything. So if anyone was to wave him down they would have got a car!

Dont use this company lied to us saying car was on its way total shambles

Drop off at the airport wasn’t too bad, we were met on arrival and the handover was quite easy.
On returning though, the experience was very poor. As instructed, we phoned once we’d collected our baggage and were told that the car would be there in 15 mins. In reality, it took more than 30 mins for the car to turn up - not something you particularly want after a day’s travelling. Once in the car, I realised that the driver seat had been completely re-adjusted - height, back support, recline, travel - the car is stored approximately 1.5 miles away, did it need such a comprehensive re-adjustment?

I also discovered that the dashcam had been disconnected - do they have something to hide?

A better example of good customer service would have been to return the car in the same state as it was handed over, with driver seat & dashcam returned to their original states.

The drop off the calls went to either vm or just rang which was a concern. They advise you to have £7 cash in the car to allow the driver to exit but we were asked to pay £8.50 on card. We waiting over 30 mins for the return of our car. They did not keep us informed of the delay and kept advising 5 mins. Driver arrived and informed us The Boss had promised a time that was not achievable. Won’t be using them again. NB- Bristol airport

Car came back to me damaged. They’d broken key, wing mirrors and taken parts off my car

When I asked the driver, he became confrontational in public, getting in my face, swearing and raising his voice in the drop off point.

Rang the number - he blocked my mobile. Rang off girlfriends phone, on realising it was me, he blocked her phone too

Rang the next day off another number to ask for an email address. Got called a Karen and shouted at and hung up on again.

I’ve got it all recorded and documented. Do not use this company.

I spent an hour waiting at Bristol Airport repeatedly calling the number to request someone to bring my car. The calls went unanswered until 12:15 am when I eventually made contact. This was a terrible service will never use again!

Great service!
Just returned from holiday today and the car took less than 10 mins to arrive after calling to inform that I was nearly at the drop off point.
Took a few times to get through on the number upon dropping off but I know lots or cars were being booked in at the same time.
Excellent price for a great service! Will use again

Still haven’t received my refund despite having been told it would be within 5 working days no days. It’s been 4 weeks now. Absolute disgrace and a company to avoid

Arrogance and Thievery

When we were 10 minutes from the airport we rang the number on the confirmation email and were abruptly told "you shouldnt of rang this number, i'm the boss, this call should of gone to someone else"

So the boss turned up to get our car, i gave him £20 and he said he'd leave the £13 change in the car - great.

We got back at about 0130 a week later and somebody else turned up with the car (much too late for "the boss") no change in sight and no answers to calls, messages or emails about it. i realise £13 isn't a great deal of money but if i had the same transaction in a shop and they didn't give me my change and refused to speak i'm fairly sure that is theft?

Shocking company, do not use.

We booked Forge Meet & Greet through APH (Airport Parking & Hotels) after we booked a last-minute holiday to Gozo for my birthday. The price was extremely competitive and the whole experience from booking the parking to returning from our holiday and driving home was faultless.
Forge were waiting for us when we arrived at the Meet & Greet area to drop our car off. And when we got back on a dark and very wet evening there was no hanging around either. We phoned them from the Baggage Hall and again they were waiting for us.
Efficient, stress-free and good value for money.
We will definitely use APH next time we need airport parking and Forge is already bookmarked for next time we fly from Bristol Airport.

Step 1 booking - Cannot fault this, had to change the car reg at the last minute and had no problem at all.
Step 2 Arrival - Friendly, very helpful and no problems at all. We asked if we could get access to our car, to put our overnight bags in, the next morning and were told this wasn't a problem. We were offered 2 pickup times to take us to the airport, we booked the 8.00am one.

Accommodation was basic but had everything you needed and was clean.

Step 3 Next Morning - Went to the office at 7.50 no one there! rang the number provided - no answer, tried 2 different numbers, still no answer BUT could see the mobile phone on the office desk was ringing. Went to the transfer office next door who knew nothing about our transfer and no-one esle would be in until later, We eventually found a young lady who was doing the cleaning to see if she could help. She was extremely helpful, THANKS, and phoned someone who told her to go into the office (which btw was unlocked) and get our keys so we could store out overnight bags but was unable to help with the transfer problem and suggested we try the hotel across the road to see if they could help. The accommodation is right by a bus stop so we thought we'd get a bus. The bus driver was really nice and said yes he was going to the airport but it would cost us around £9pound each and we ought to try walking as it is only about 5/6 minutes. It wasn't raining so that's what we did and in fairness it is quite an easy walk but not when you are now running at least 20 mins late, don't know where you are going and had thought you had booked an airport transfer the night before!

Step 4 Didn't even bother trying to get a transfer back. Car picked up OK.

Sunny paddock meet and greet avoid at all cost! I was issued with a speeding fine and have tried to be in touch with the company and been ignored. They left my car then early and had to pay £20 to get my car out the key had been left on the tire as the car had been dropped much earlier than booked. AVOID AT ALL COSTS

It is with regret that I write a negative review having had a good experience when handing the car over to an agent of forge parking. We picked it as its the nearest off site parking to the airport, however when returning i gave my name car number plate make model and colour of the carfor the car we ended up calling for a second time after 20 minute wait for the car. Having been told the driver was on their way I waited another 15 minutes when I received a call asking if my car was silver and told they couldn't find it. 50 minutes later from original call our car arrived. Clearly in time for the next collection across the other side of the road. This did not feel like the 'nearest' parking, I was more annoyed had they said they couldn't send the car for almost an hour I would have got a taxi or walked to retrieve it. Sorry but it's a no from me next time we're looking for parking. I messaged forge and told them what had happened they weren't interested 'apology for the delay'!

An awful experience. Forge Meet and Greet were 1 hour late meeting us to return our car. We followed their contact instructions, left many answerphone messages but received no answer or call back. In the end contact was made by finding the number online of the Forge hotel. A staff member helped contact them and they eventually arrived. I would not use them again or recommend others use them.

Worst customer experience ever with airport parking.
Drop off involved several confused phone calls with conflicting information and a wait of 15 minutes at Bristol Airport.
Pick up was worse. We phoned as requested. No answer, left a voicemail. Received a call back saying car was on its way. After 15 minutes we rang the same APH number again. We were told we hadn't rung and would have to bear with them. When we pointed out we'd rung all the numbers we'd been given, we were told not to shout and argue! The male on the phone was rude and aggressive and out the phone down.
When the car arrived after 21 minutes, we could smell burning oil. The drop off driver was very rude and very scruffy.
An awful experience never to be repeated.

I was disappointed with the service at Bristol. I called them as per the booking request when I was 30 minutes away. I informed them that I was 30 minutes away. I was told to call again when 5 minutes away this i did. The person who took my call was rude and said the pick up guy had been waiting for 10 minutes. I reminded him that I called earlier with my arrival time.
On my return I called them to confirm flight landed and was just collecting my luggage. I was told to call back when in the car park. I called as requested when at car park at 20:10. I was told that they were very busy and would be with me at the earliest in 20 minutes. The car did arrive at 20:30. However i don't consider a 20 minute wait a meet and greet service. I could have got a bus at 20:10 to the normal car parks.
I wont be using them.again

We have been using Forge meet and greet for at least 5 years. We have always had excellent service from
Drew and his team.