Honest real person review - possibly the best casino ive played at, been pretty consistent the last month. Havent hit vip status yet and even without the baseline whatsapp chat has been extremely gene... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Scam! Real player here, so I deposited money and opted to withdraw... Typical scummy casino, said I need to wager another $100 dollars before I am able to withdraw. DO NOT USE THIS CASINO!
beyond all the usual popular slots every casino site has .. they actually offer a whole category of exclusive games you can’t play anywhere else .. the graphics and themes on their original titles are... Ver más
La empresa ha respondido
Ein Stern, weil weniger nicht geht. Habe zweimal versucht, mir was auszahlen zu lassen. Einmal 1500€ und einmal 800€. Beides wurde komplett eingezogen. Finger weg, Banditen !!!
Información sobre la empresa
Escrito por la empresa
Step into the realm of Fortune Play, where every player is destined for a winning experience. Our fully localised platform offers leading payment options, including fiat and cryptocurrency, complemented by our dedicated around-the-clock customer service. Get ready to be treated like royalty through our exclusive loyalty program, where daily, weekly, and monthly cashback rewards await. Or, step up your game and gain access to our invite-only VIP club, where you'll truly lead the pack. Join us now and discover firsthand why Fortune Play reigns supreme in the world of online gaming excellence.
Información de contacto
Información importante
3,2
Medio
153 opiniones
Invita a los clientes a opinar
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Ha contestado el 85% de las opiniones negativas
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Love the customer service.
30 de octubre de 2025
Respuesta de Fortuneplay
Hello Ufortjent kritikk,
Thank you for your wonderful feedback! We’re delighted to know our customer service team made a great impression. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Best Regards,
The Fortune Play Team
Respuesta de Fortuneplay
Hello Vince,
Thanks so much for the feedback! We’re glad you’re enjoying the gameplay and having a great experience. Your support means a lot to us!
Best Regards,
The Fortune Play Team
Respuesta de Fortuneplay
Hallo Seby Boeru,
vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Wenn Sie weitere Fragen zur Kündigung haben oder wir Ihnen anderweitig behilflich sein können, zögern Sie bitte nicht, sich an uns zu wenden.
Mit freundlichen Grüßen,
Ihr Fortune Play Team
This is definitely a scam!
This is definitely a scam!! I had verified on making the account, they took my money and refused to give it back when i won. I had tried to withdraw multiple times, but there was a different excuse. First was not meeting their 3x betting requirements. I met those, and tried to withdraw my winnings, next they said that i didnt meet their verification requirements. They may have my money, but they wont get any more.
"Under Curaçao law, operators must verify a user's identity before permitting deposits or bets, a safeguard against fraud, money laundering, and underage gambling."
1 de octubre de 2025
Opinión espontánea
Respuesta de Fortuneplay
Dear Benjie Mataya,
Please know that we strictly follow all legal and regulatory requirements, including identity verification and betting terms, to ensure fair and secure play for all users. In case you need any assistance, do not hesitate to contact us via email at vip@fortuneplay.com
Best regards,
The Fortune Play Team
Ho iniziato a giocare con loro con un…
Ho iniziato a giocare con loro con un bonus senza deposito. Lo vinco il mio bonus mi viene convertito in soldi reali. Faccio una vincita totale di 600 euro. Richiedo il prelievo mi viene detto che non ho rispettato il requisito di puntata del bonus e mi viene decurtata l'intera somma. Non effettuate alcun deposito le vincite non vengono pagate. Sito truffa
13 de septiembre de 2025
Opinión espontánea
Respuesta de Fortuneplay
Ciao Ospite,
grazie per aver condiviso la tua esperienza. Ci dispiace per la tua frustrazione riguardo ai termini del bonus e ai requisiti di scommessa. Ti preghiamo di notare che tutti i bonus senza deposito sono soggetti a condizioni specifiche che devono essere soddisfatte prima di poter effettuare prelievi, e queste sono descritte nella politica sui bonus.
Detto questo, desideriamo esaminare il tuo caso in dettaglio e assicurarci che tutto sia stato gestito correttamente. Ti preghiamo di contattarci all'indirizzo vip@fortuneplay.com fornendo i dettagli del tuo account, in modo che il nostro team possa approfondire la questione e fornirti chiarimenti.
Apprezziamo il tuo feedback e speriamo di poter risolvere la questione direttamente con te.
Cordiali saluti,
Il team di Fortune Play
Didn’t get my money back.
Didn’t get my money back.
And even if i get it takes more than 2 weeks to get the deposit. And i need to give them proof to get my money back.
Too bad and too late.
Already deleted the app.
5 de septiembre de 2025
Respuesta de Fortuneplay
Dear Suresh,
Please contact us at vip@fortuneplay.com so we can look into your case and assist you directly. We're here to help.
Best regards,
The Fortune Play Team
I mostly play roulette.
I mostly play roulette and compared to other sites the game play is smooth, no screen jumping around in the middle of your bet. I’d give Fourtuneplay a five star rating g except it takes to long for withdrawals. Most other sites or apps I’ve played on withdrawals are the same day, however Fortune play can takes minimum a day.
11 de septiembre de 2025
Respuesta de Fortuneplay
Dear John,
Thanks for your honest feedback! We're glad you enjoy the smooth roulette gameplay and appreciate your patience with withdrawal times. Happy gaming!
Best regards,
The Fortune Play Team
Not recommended at all
Not recommended at all, yes there is a lots of bonus offers but winning it very hard, and if you win by luck they will make impossible to withdraw anything asking for lots of identity, but when it comes to depositing smoth and no one ask for any proof
23 de junio de 2025
Opinión espontánea
Respuesta de Fortuneplay
Dear Nasser,
Please note that verification is required for your safety and to meet regulatory standards. For help with your account or withdrawals, feel free to contact us at vip@fortuneplay.com and we will be happy to assist you.
Best regards,
The Fortune Play Team
Great games and customer service
5 de septiembre de 2025
Respuesta de Fortuneplay
Dear Johnathan,
Thanks! Happy to hear you’re enjoying the games and our support team!
Best regards,
The Fortune Play Team
Respuesta de Fortuneplay
Dear Harley,
Thanks! Glad you’re having fun and enjoying the free spins and bonuses!
Best regards,
The Fortune Play Team
Respuesta de Fortuneplay
Dear Nadia,
Thanks for the feedback! We’re glad you’re getting your winnings smoothly!
Best regards,
The Fortune Play Team
Respuesta de Fortuneplay
Dear cherie,
Thanks a lot! Glad you love the games and bonuses!
Best regards,
The Fortune Play Team
Ich spiele schon einige Zeit im Casino…
Ich spiele schon einige Zeit im Casino und kann es nur empfehlen. Schnelle Ein und Auszahlungen. Kein in der Länge ziehen, bei der Verifizierung um Auszahlungen zu halten. Klare Angaben ob mit Bonus spielbar oder nicht. Für mich top...
2 de septiembre de 2025
Respuesta de Fortuneplay
Liebe Petra Reimer,
vielen Dank für die tolle Empfehlung! Wir freuen uns, dass Ihnen die schnellen Ein- und Auszahlungen sowie die übersichtlichen Informationen gefallen. Wir wissen das sehr zu schätzen!
Mit freundlichen Grüßen,
Ihr Fortune Play Team
A casino that is second to none
A casino that is second to none, I was really afraid that this would be another casino with a black hole, but it is not so, the casino offers a lot, bonuses, fast deposits, payouts and of course what is most important for the player, RTP. I really have no comments, maybe for the insulation it would be faster, but this is also very worthy of praise. I recommend anyone who has had bad luck in other casinos to try their luck here. Huge games, very friendly staff, fast response, fast cashout and more and more.. good luck
8 de agosto de 2025
Respuesta de Fortuneplay
Dear Rile,
Thank you for the amazing review! We're thrilled to hear you’re enjoying the bonuses, fast service, and games. We appreciate your recommendation and wish you lots of luck!
Best regards,
The Fortune Play Team
The worst experience I’ve ever had
The worst experience I’ve ever had. At first they let the player win, then they completely ruin it. Payouts are delayed, with constant excuses why the money won’t be transferred. The worst casino experience of my life, I strongly warn everyone not to play here. The biggest scam.
4 de septiembre de 2025
Respuesta de Fortuneplay
Dear Roland,
Please know that we operate fairly, and all games and payouts follow strict guidelines. Delays can happen due to verification or banking issues, but we're here to help. Please contact us at vip@fortuneplay.com and we will be happy to assist you.
Best regards,
The Fortune Play Team
Absolutely very trusted site,fare when…
Absolutely very trusted site,fare when comes to payment,and good pay outs,
4 de septiembre de 2025
Respuesta de Fortuneplay
Dear D.O,
Thanks for the great feedback! Glad you trust us and enjoy the fair payouts!
Best regards,
The Fortune Play Team
Respuesta de Fortuneplay
Dear Guillaume,
Thanks! Glad you're enjoying the games!
Best regards,
The Fortune Play Team
Respuesta de Fortuneplay
Dear Tamás Kristó,
Thanks for the kind words! Great to hear you're enjoying the fast and friendly experience!
Best regards,
The Fortune Play Team
Anfangs ganz ok
Anfangs ganz ok! wenn man 3 tage auf sein Geld warten kann! Service lies in letzter zeit extrem nach! vor allem bei den Einzahlungen dauert es mittlerweile ewig sie sagen die Bank ist schuld dabei habe ich mit Kreditkarte und Paysafe eingezahlt welcher Spieler will spielen wenn man beim nachkaufen 1 stunde warten soll ein witz! die Finanzabteilung ist dort anscheinend der Horror ich denke sie sind pleite weil man auf geringe Beträge warten muss
28 de agosto de 2025
Opinión espontánea
Respuesta de Fortuneplay
Sehr geehrter Herr Habermann,
wir möchten Ihnen versichern, dass wir fair arbeiten und uns für die Lösung solcher Probleme einsetzen. Für eine schnellere Hilfe kontaktieren Sie uns bitte unter vip@fortuneplay.com.
Mit freundlichen Grüßen,
Ihr Fortune Play Team
I really do like this site but the chat…
I really do like this site but the chat wait time is unbelievable! I have waited for over half an hour because they have not added my bonus to my deposit. It has happened a couple of times now. It isn't worth returning to and this will be my last time.
13 de agosto de 2025
Opinión espontánea
Respuesta de Fortuneplay
Dear Helen Maslyk,
Thanks for your feedback! We always do our best to respond as quickly as possible. If you need help, please email us at vip@fortuneplay.com and we’ll be happy to assist you!
Best regards,
The Fortune Play Team
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