FOW Car Supermarket Opiniones 

Good variety of cars to choose from, no pressure to buy. Great service from Ashley, very smooth transaction.

Wonderful experience at FOW. Friendly staff and the cafe is great for a coffee and a cake. Lots of cars to see, great variety, something for everyone. Saw the car we wanted, went for a test drive and bought it. Couldn't have been easier. Our salesman Alex, was great, very professional and efficient. The only thing that let the experience down was the valeting of the car, we've had to do it ourselves properly after purchase. Otherwise, brilliant 👏.

Clear options, fast service, and no hassle!

Lana was very helpful and straight to the point!

All staff were respectful and helpful and easily guided me along the way

Purchased from the Manchester branch.
The sales bit was pretty average
But the aftersales is shocking.
I noticed the car had overdue maintainence on the screen and was advised by the salesman before purchasing that these would be addressed.
After picking the car up I noticed that these items that I highlighted were still overdue.
I rang the salesman who advised that it stated on their system that the overdue items had been carried out but gave me the aftersales email address to confirm this with them.
I emailed the aftersales dept. Out lining what I discussed with the salesman.
After 4 days and no response I rang the aftersales team telephone number, explained again the issue and advised that I needed to speak to someone in Manchester and put me through.
I again explained that I wanted confimation that the overdue items had been addressed and if so how the system on my car could be reset.
I was put on hold for around 10 minutes and then advised that a Sales Manager would need to call me back, I asked how long this would be as I hadnt received a response from my email 4 days earlier the lady advised that someone would respond within 3 hours.
Its the end of the day now and still no contact.
I would definatley not recommend or purchase from this dealership again.
Customer service is sadly lacking.

Staff really helpful and friendly.

If you want an easy and straightforward buying car experience FoW is the place to go. Plenty of choice of cars, left to look around at your own pace and the buying experience is simple yet informative, I dealt with Ashley from start to finish, always kept updated with calls & emails, nothing was too much trouble, would definitely recommend FoW!!!

The car that i bought was at a competitive price and low milage in good condition. The salesman was helpfull and polite, however the car had 3 minor faults which we agreed would be corrected prior to me collecting the car. On the day of collection, I turned up and none of them had been. I had already paid for the car the day before collection at their insistence.

Excellent service very helpful and friendly. Our assistant was called Alex and he was brilliant. Messaged FOW to tell them that I had done a bank transfer for aot of money to them and within minutes I received a call back to assure me that the transaction had been received. Very good customer service and I will definitely recommend FOW to anyone wishing to purchase a vehicle well done 👏

Good service from reserving the car to answering any questions I had about the car to the sale of the car

A thoroughly pleasant experience. Having spotted a couple of interesting vehicles online, I went to the Manchester branch to have a look in person. I was not pressured by sales staff whilst i was looking - which is good.
Once i had made a selection, a test drive was easily organised and completed, a deposit was placed, paperwork completed with Rebecca, and 48 hours (including a service) later, the car was mine.

Update. The new V5C arrived on Thursday morning (48 hours after we completed the paperwork). That is outstanding

car delivered on wednesday 26 august but the front nearside wheel trim was missing and this was pointed out to the delivering salesman who promised to quickly remedy the problem. but the problem has not been rectified to date and i am not happy to drive the car until it is corrected, surely a company as big as FOW can get speedy action. a very disappointed woman. suzanne reddan car reg BF67ZDL

Great friendly service everything explained well and purchase very easy.

Staff were friendly helpful.

No pressure from sales people while browsing the cars, but excellent service from my sales person Brandon once I had chosen my car. All done with minimum fuss. Can recommend.

From first contact they were on point. Requested a personal video of vehicle and received this promptly with everything I had requested included. Had several conversations about the car before placing a deposit to secure and driving to see it. Car did not disappoint neither did the staff. Was a great pressure free experience from start to finish.

A couple of hiccups with the purchase however it was soon rectified.
However after handover driving home I couldn't get to motorway speeds as the wheels were out of balance so the car would start shaking.
This should of been picked up when serviced.
I'm now having to get them balanced at my expense.
Not too happy about that.

Dealt with Thomas Nixon he was very professional.we were very happy with the way we were treated.

Great service from the Luckas at FOW.

The process was easy. All the staff where helpful and professional. The few queries on the hand over where promptly dealt with and the help received by the said member of staff was brilliant.

The good part about my buying experience was the guy behind the counter who was very patient providing lots of keys for different cars that I wanted to look at. He also took time to look at various cars on the system to check we were buying the one with the best service history. The bad part takes longer to explain. I put a deposit on a Passat and arranged to go and see it. I asked at least 3 times for details of the service history. The sales person said she would send it but didn't. Eventually a different person sent me a screen shot with enough information for me to review where the car had been serviced and realise it was too much of a risk for me to buy it. I still went to the appointment so I could look at other cars. I told the sales person straight away that I didn't want the car because of the service history. She asked me how I'd got it (bearing in mind she had agreed to send me the details and never did). I was then treated as being stupid and told what I'd been given only told me where the car had been serviced and not what had been done to it. A first service at a someone's house registered as a garage was enough to put me off. I asked for my £250 deposit back and went to look at other cars. I chose a Tiguan. In hindsight, I should have asked for my deposit to be transferred to the Tiguan rather than pay another £250. It took 5 working days for my first deposit to be returned! They can take thousands of pounds off you in minutes, so there's no reason why it takes so long to return a deposit. I agreed to collect the Tiguan 3 days later on Saturday. I had been shown the various extended warranty options and Gardx protection that was available. I signed to acknowledge I knew about them but not to accept them. On Friday morning I emailed the new sales person now dealing with me to confirm that I did not want the extended warranty or the Gardx. I was told the warranty would be taken off the price but the Gardx had already been applied as part of the vehicle preparation and I'd have to pay the £399 for it. Thankfully I had proof from the various documents that I'd electronically signed to confirm that I had not agreed to the Gardx. After a stressful day of waiting to see if the £399 would be removed, a different person emailed to apologise and confirm the reduced sales price. When I collected the car there was a dirty water mark on the rear hatch. If the Gardx had been applied after the car had been washed surely this dirty water mark would not have been there. Was I being charged for something that had not been applied? Who knows? Unfortunately, I didn't get to drive the car much during the 30 day warranty period to check for any faults. I emailed the sales person to ask about buying an extended warranty. I might have been 1 day late in asking because I think it needs to be bought before the 30 days expire. I never got a reply to my email. The saving grace is that the car was about £1k cheaper than similar cars for sale at main dealers. So there's some saving to go towards the cost of any faults that might occur. Having had a very good sales experience last year at a main dealer I am disappointed with the level of service at FOW. Not sending me the service history details for the Passat despite agreeing to do so isn't good. It felt like I was being kept in the dark until I arrived and then it would be harder for me to check how well it had been serviced. I've never bought a car and been told £399 of product had been applied without my agreement. We did pay for Gardx on the car from the main dealer and it was cheaper. It's a shame that all the staff are not as good as the guy on the counter. One last point, I took my family to buy a family car. Children under 12 are not allowed on the test drive! So I couldn't tell how the car would perform with the family in. Last year, the aforementioned main dealer gave us the keys to a car and let us go out on our own. They even offered to loan me a Kuga for a weekend! It's a pity they didn't have any suitable big booted family cars in stock in July otherwise I'd have been back there!