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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really pleased with the whole process from ordering to delivery as it was all so easy to do. They also have the price match indicator which are very important for me. My experience for shopping co... Ver más

Valorada con 5 estrellas sobre 5

Really delighted to have found Fragrance Expert. Top quality, branded products at an unbelievable price, super fast delivery and excellent service to boot. I have to confess to being a bit of a cynic... Ver más

Valorada con 5 estrellas sobre 5

I ordered on late Monday afternoon and my parcel arrived Wednesday lunchtime. I used the free delivery and couldn't be happier with the service I received. Was kept informed by email every step of the... Ver más

Valorada con 5 estrellas sobre 5

Found this perfume I was looking for on this site & it was much cheaper than anywhere else plus came with a lovely free gift. Super fast FREE postage & lots of complimentary samples thrown in too. Ver... Ver más

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5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ordered a perfume on Saturday got the…

Ordered a perfume on Saturday got the delivered on Wednesday. You can tell immediately when you open the packaging that the goods are genuine so no need to be paranoid. Thanks fragrance expert!

3 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

ORDER 130022

It says my order has been processing for the last entire week and they have not dispatched when their shipping policy is supposedly 48hours

24 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Real goods. Best price online

Best price online. Real and legitimate goods. Definitely not fakes as some people may have been suggesting. You can tell immediately when you open the packaging that the goods are genuine so no need to be paranoid. Thanks fragrance expert!

31 de diciembre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

DEALS IN FAKES

Deals in fakes. Please be careful guys and gals. If its too good to be true then it most definitely is (especially where this site is concerned). Returns are refunds policy is non existent and only benefits the seller.

28 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Ordered Narciso Rodriguez perfume and body lotion on Tuesday and received this morning (Thursday). Exactly what I ordered and is gorgeous, and a great price. Thank you Fragrance Expert.

14 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Ordered on Tuesday and received Thursday. Genuine product. I do not know how they do it at that price but I will buy again. I bought Giogio Armani code 75 ml for less than £50.

9 de noviembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product is fake - no refund either. Beware.

Unfortunately, the product that I received from Fragrance Expert wasn't genuine.

Eau de Cartier deodorant (stick) didn't even have a protection plastic top under the screw top, without even mentioning flimsy box packaging. The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and promised a refund and investigation. But after I have posted it back it's all gone quiet - no refund, no response on my email for 3 weeks now. Very surprised and upset.

Would not recommend using Fragrance Expert.

1 de junio de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

Used this website before and had a really good experience. Tried to buy Prada Candy 80ml perfume yesterday. At the payment page it said the cost was 51 pounds. On the next screen, Santander pops up saying the page is asking for 5100 pounds! Tried again an hour later, same thing happened. I messaged Fragrance Expert but nobody has got back to me. Went on the website to try again today...perfume has now gone up to 62 pounds. Unacceptable customer service, really disappointed.

22 de abril de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.

8 de enero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

first class service

orderd two nina ricci perfumes for xmas presents, only received one rang customer services and the other arrived first class the very next day. perfumes are genuine and i would deffinately buy from them again.

5 de enero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wife's Christmas present didn't arrive on time.

Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Apparently a delivery was attempted on 20th but nobody left a card.

Eventually arrived 3rd Jan. Fragrance Expert contacted me the day it arrived and refunded me 10%.

Product was good as was the price. Delivery was a disaster though.

3 de enero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Service!

I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I liaised with on the telephone, was extremely kind, apologetic and sympathetic. He went out of his way to rectify the problem and said that he would arrange an overnight delivery to my house for the following day. He was certainly a man of his word, as I received the perfume as promised, along with a few added extra special gifts for the inconvenience caused. I am super impressed with the service I have received from the company and would certainly highly recommend their good value prices.
Thank you Paul!!!

28 de diciembre de 2016
Opinión espontánea

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