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Free Spin Opiniones 53

TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Was told that KYC verification would take 3 business days..it's been over a week and now customer service is saying they can't provide me with a time frame. I have almost $200 I can't redeem. Who know... Ver más

Valorada con 4 estrellas sobre 5

I find this casino really fun, and the variety of games is great, they have all my favorite providers! I bought a couple packages and actually was able to win a decent amount! I leave it at 4 stars... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Why state that YOUR verification process takes 2-3 business days when it clearly does NOT? It's been over a week (not including weekends 🙄) since I submitted my documents to be KYC verified and y'all... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I've purchased package I got 550sc in redemption available I sent all information correctly I been waiting 6 full business days to get kyc done I've emailed support--kee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino
  2. Casino o apuestas online

Escrito por la empresa

FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

KYC Verification/redemption process is a nightmare

Was told that KYC verification would take 3 business days..it's been over a week and now customer service is saying they can't provide me with a time frame. I have almost $200 I can't redeem. Who knows how long it will take AFTER KYC verification for my money to deposit to my account. I use multiple different online social casinos and not one has taken more than 48 hours to verify KYC and not more than 3 days to receive my winnings to my bank account. If I EVER get verified and receive my winnings I'll change my review to 5 stars because I did like the game play and referral program. But won't be referring anyone else til this is rectified either I've referred 10+ people already.

11 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good casino with variety of games - will update to 5 stars when I get my winnings!

I find this casino really fun, and the variety of games is great, they have all my favorite providers! I bought a couple packages and actually was able to win a decent amount!

I leave it at 4 stars for now because I submitted all my documents and my KYC is pending, and I cannot start the redemption process until that KYC is finished. When all of that is set and done, I will update my review to 5 stars!

9 de abril de 2026
Opinión espontánea
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Respuesta de Free Spin

Thanks for the great review!

We’re glad you’re enjoying the games and congrats on your win! 🎉
KYC is required for secure redemptions, and our team is working to get it completed as quickly as possible.

If you need an update, feel free to reach out to support via live chat. We appreciate your patience and hope to earn that 5th star soon!

Valorada con 1 estrellas sobre 5

This site is a complete scam

This site is a complete scam, they will limit your free spin wins, as well as any redemptions made with free sc of any kind. Don't waist your time🙌 there are hundreds of other sweepstakes sites that aren't greedy scams.

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been playing FreeSpins for over 3 months now I'm seriously impressed

My first time playing they FreeSpins Casino they gave me Freebonus and free spins without needing a deposit, or asking for one! and I won using my free spins and free bonus and cash out sure it took 2 days for the money to hit my bank, but that's less than 3 days. and I didn't even have to pay or buy and kind of deposits. this is the best casino for playing online no doubt put:a free wheel to spin every day for even for free goodies. there Fair, Fast, and reliable. there %100 an easy top 3 online casinos I choose play and y'all should to.

30 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi there,

Thank you so much for your fantastic review and for playing with FreeSpins.com over the past few months!

We’re thrilled to hear that your first experience was such a positive one, from enjoying free bonuses and spins to successfully cashing out your winnings. Providing a fair, rewarding, and smooth experience (even on no-deposit offers) is something we’re very proud of.

If you ever need any assistance or have suggestions, our support team is always here to help.

Thanks again for your support and for ranking us among your top choices!

Best regards,
The FreeSpins.com Team

Valorada con 5 estrellas sobre 5

LEARN HOW TO FIX YOUR STARS WHEN YOU GET YOUR MONEY

You know! I almost didn't sign up today because of the first review but as I kept reading, I realized that she wrote this awful long and not so great review and then, even though she got her money. Still only rated 3 stars so yeah I don't base my opinion on silly people that should be grateful they won money. I will sign up today. And guess what! You get 5 stars from me! Just to make up for that!!!

26 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you for your review and for giving FreeSpin.com a try, we really appreciate your support!

We’re glad to hear you took the time to read through different experiences and make your own decision. Our goal is always to provide a smooth and enjoyable experience for every player, from sign-up to gameplay and withdrawals.

If you ever have any questions or need assistance along the way, our support team is here to help and ensure everything runs as smoothly as possible for you.

Thanks again for the 5 stars, it means a lot!

Best regards,
The FreeSpin.com Team

Valorada con 5 estrellas sobre 5

Hello imshopon

24 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you so much for your 5-star review! ⭐ We really appreciate you taking the time to share your feedback.

Hello right back to you, we’re glad to have you with us at FreeSpin! If you ever have any questions or need assistance, feel free to reach out anytime.

Valorada con 1 estrellas sobre 5

They charged me for the wrong welcome…

They charged me for the wrong welcome offer. Then they refunded it and did not allow me to get the welcome offer i originally intended to buy. Seems shady.

1 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you for sharing your feedback. We’ve reviewed the account activity, and here’s what happened:

There is only one account under the name yungyungin, with a single deposit and a $50 refund issued.

It appears that your review may be referencing a situation involving another user or multiple accounts.

Regarding the purchase: The player reached out via chat, explaining that the wrong package was bought and requested a refund to purchase a smaller package. The refund was processed promptly. When they later tried to claim the original welcome package, it could not be applied because a purchase had already been made, which is consistent with our Terms and Conditions.

We understand it can be frustrating, but all actions were in line with our policies to ensure fairness and transparency for all players.

Best regards,
The FreeSpin Team

Valorada con 3 estrellas sobre 5

Slow verification and withdrawal…

Slow verification and withdrawal process. Only complaint, it overall seems legit

5 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you for sharing your feedback.
We're sorry to hear that the verification and withdrawal process felt slow.

Our team works to review requests as quickly as possible while maintaining the security and fairness of the platform for all players.

If you would like us to check the status of your account or redemption, please contact our support team at support@freespin.com and we’ll gladly assist you.

We appreciate your feedback and hope your experience continues to improve.

Valorada con 4 estrellas sobre 5

I like the browsing experience

I like the browsing experience, the amount of providers and different games and the promotions/bonuses. Reduced one star because it’s a little tricky to redeem your winnings. It’s been a whole week since I submitted the documents and they’re still not done with the verification process.

2 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Caroline,

Thank you for the great review and for sharing your feedback! We're really glad to hear you're enjoying the browsing experience, game variety, providers, and promotions.

We’re sorry to hear that the verification process has taken longer than expected. Sometimes document reviews can take a bit more time depending on queue volume or if additional checks are required.

If you'd like us to take a closer look at your verification status, please feel free to contact our support team at support@freespin.com with your account details and we’ll be happy to assist.

We appreciate your patience and hope to turn that 4 star experience into a 5 star one soon!

Valorada con 5 estrellas sobre 5

The games are fun

The games are fun, you receive a daily bonus either free spins or SC. The support team has been friendly as well.

6 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you for the 5 star review! We're glad to hear you're enjoying the games and the daily bonuses. It’s great that our support team has also been able to provide a friendly experience.

Good luck and have fun playing!

Valorada con 3 estrellas sobre 5

I've purchased package

I've purchased package
I got 550sc in redemption available
I sent all information correctly
I been waiting 6 full business days to get kyc done
I've emailed support--keep getting same response--we escalated you to get process done
Still not verified
But one thing for sure. They take your money in seconds for sure
I'll change review when I get what I've won on this platform

Update up 750sc
Got email for kyc
Approved bank--card-license
Now had resubmit address again
Took 7 days for other process
Sent email back to kyc dept. With attachment of proof address
Now guess start waiting again 3/6/26
Update
Verification confirmation done
Process redemption is put in
Says 5 to 10 days to process
I will keep inform
Hope it get my 835sc redemption
Looking forward to it so I can change my review some
Ty
UPDATE---
PROCESS TO GET KYC TAKES TIME
3 DAYS REDEMPTION TO BANK
I RECEIVED ALL BUT $1

2 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Tim,

Thank you for taking the time to share your experience and for providing the update.

We understand that waiting during the verification process can be frustrating, especially when you're eager to complete a redemption. Our verification checks are required to ensure account security and compliance, which can sometimes require additional documentation.

If your verification is still pending or you need assistance with the address document you submitted, please contact our support team at support@freespin.com so we can review your case and help move things forward.

We appreciate your patience and hope to resolve this for you as quickly as possible.

Valorada con 1 estrellas sobre 5

Use with caution

Edit: I would use this site with caution.

When I was trying to verify to redeem I got an email stating "leave a positive review to get Fast-Track Verification". Prior to recieving that email, I already felt concerned because KYC had taken 4 business days and was still processing.

I worried they would heavily delay redemption (a friend mentioned waiting about 1 month). I did not deposit, I won off of .50 I from multiple daylies.

Recieving that email left me questioning the integrity of the website. That being said, I will not be using the site anymore.
--------

Freespins.com is quickly becoming my new favorite sweeps casino! I love the variety of slots the site has, including some of my favorite providers. The live support is very fast and the associates are so pleasant compared to some of the other sites I have used.

4 de marzo de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Serina, thank you so much for the amazing 5 star review! We're thrilled to hear that Free Spin is becoming one of your favorite sweeps casinos and that you're enjoying the variety of slots, especially from your favorite providers.

It's also great to know our live support team has made a positive impression. We work hard to make sure players receive quick and friendly assistance.

Thanks again for the recommendation, and we wish you lots of fun and good luck with the games!

Valorada con 1 estrellas sobre 5

KYC LIMBO

Why state that YOUR verification process takes 2-3 business days when it clearly does NOT? It's been over a week (not including weekends 🙄) since I submitted my documents to be KYC verified and y'all have them in "IN PROCESS LIMBO". Customer service is a joke...they're no help whatsoever. They reply saying the same BS assuring me they've "forwarded my case to the relevant department for review" and from the reviews I've seen I'm not getting approved anytime soon 🥱 I can only imagine how long imma be waiting once I try to redeem the $100 I won. I WOULDN'T RECOMMEND PLAYING HERE

24 de febrero de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Jessica, we’re sorry to hear about the frustration with the verification timeline.

We recommend reaching out directly to our KYC department via email (support@freespin.com) so they can look into your case in more detail and provide an update on your verification status.

We understand waiting can be frustrating, and we appreciate your patience while the review is completed.

Valorada con 1 estrellas sobre 5

If I could give -stars I would

**UPDATE: this started on 2/19 it ia now 3/4. From 2/19-2/27 I was waiting on them to approve me to even enter information to start my redemption. Since 2/27 I have been waiting for them to reject my cash redemption. They rejected it today, 3/4 Now, I just submitted a redemption request for a gift card. We'll see. They say it takes 3 business days which starts after the first day. So, really 4 BUSINESS days. Today is Wednesday so Thursday-Friday =1 day plus Monday-Tuesday=3 days. So maybe on Wednesday I'll find out if they reject my gift card redemption. By then, it will have been 21 days since I started trying to redeem. I'll let you know how it goes.

If I could give -stars I would. They are doing everything possible to keep me from redeeming my winnings. They had to verify my card for apparently no reason. They had already accepted it for payment. I assumed it was to payout my redemption but they won't do that. I submitted my dl, my water bill, pictures of my card and my bank statement. They cannot use my bank account because it is a savings account. I have received plenty of ACH deposits into that savings. they take at least 24 hrs to respond to an email (if at all) so the rejection process is slow and aggravating!I've submitted my chime checking statement. I am waiting for them to reject it. So,I thought ok I'll just take gift cards instead. Nope! Can't do that either. Hate this site! I hope the scammy little twerps handling the verification process catch all red lights,never find good parking, get disconnected every time they finally reach a customer service rep after holding for at least 30 mins, I hope they have a tire blow on a rainy day and they have no jack and drop their phone in a mud puddle. And I hope while they are stuck on the side of the road they are continuously being splashed with water by the cars of the motorists who will not stop to help them. F this scam site!

18 de febrero de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Meghan, we’re really sorry to hear how frustrating this has been. We understand how upsetting redemption delays can feel.

Please note that withdrawals require full verification for security reasons. Even if a card or account was used for deposits, additional checks may still be needed, and some account types or payout methods may not be eligible for withdrawals.

We recommend continuing to work with support and ensuring all requested documents are submitted clearly. Once verification is completed with an eligible payout method, your redemption can be processed.

We appreciate your patience and hope to resolve this for you soon.

Valorada con 1 estrellas sobre 5

Horrible don't waste your time!

Horrible don't waste your time. I judge a book by its cover on the daily login reward. Free spin has a weak attempt of a daily login reward that if you're lucky with your five spins you might win a dime or two , but don't count on much more than that because they Max it at a dollar! I won 5 some free spins, and got $10.80.. at least I thought. they put a cap on your winnings on their login reward for a dollar max. now that speaks volumes of your establishment! If you're too cheap to even let us have the winnings on daily login then you won't give anything on your Casino slots.. don't waste your time with these casinos. Jackpot rabbit is another one that does the same thing. My reply to your reply....... You replied just to let you know exactly why your establishment sucks!!

16 de febrero de 2026
Opinión espontánea
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Respuesta de Free Spin

Thank you for reaching out and for sharing your feedback.

Please note that all of our free bonus games are subject to playthrough requirements and maximum payout caps, as outlined in our Terms and Conditions. These terms apply to all promotional spins and bonus rewards.

In your case, the reason you received 1 Sweeps Coin for the 5 free spins is because this is the maximum payout limit for that specific free rewarded spins promotion.

We always encourage players to review the applicable bonus terms prior to participating, and if you have any further questions, our support team will be happy to assist.

Valorada con 1 estrellas sobre 5

Bottom of the barrel site

Bottom of the barrel site. Avoid. Trust me, it sucks.

Response: Free Spin wants to know how to improve…Easy, stop being shady. Machines are manipulated and dont say its certified RNG, because that is bullshit

11 de febrero de 2026
Opinión espontánea
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Respuesta de Free Spin

We’re sorry to hear you feel this way. That’s certainly not the experience we aim to provide. If you’re open to it, we’d appreciate the opportunity to understand what went wrong and see how we can improve.

Please feel free to reach out to our support team at support@freespin.com .

Valorada con 1 estrellas sobre 5

Some understanding for those whom dont understand sweeps casinos. I Give my time out of kindness

I have not joined free spins yet thinking i will give them a chance because it appears to me that most negative reviews here are created by those whom do not understand sweeps casinos and yes sir i have experienced some very shotty ones like megawins.hub whom still owe me $600/ $6,000/ $6,000/ and $30,000 to this day i paid $55 from my debit cash card from my bank to s how an active account then they wanted $55 in crypto said it had to be in crypto i said then return my $55 and ill send it in crypto they said they can not do that but in order to redeem my winnings i had to send the $55 crypto. Reddest flag ever. Needless to say they havent gotten a cent more from me and not a cent have i recieved from them since the week of Thanksgiving 2024. They still email me trying to get me to redeem by crypto sending $55 the ill receive my redemption. Also note winner park, rush winnings are the same affiliate (if they have the slot the Monkey pays they are the same crypto scam network)
Now my point of this review is Yes the sweep coins are free and yes you do have to buy a GC package to get them in order to play their sweepstakes and it's fair as long as they are legit and fair 100% around. The one's screaming about that's not free never bought Publisher's Clearing House Magazines to enter their free Million Dollar Sweepstakes with no purchase necessary.
Yet when purchasing magazines you have to place the gold star provided in the gold star spot in order to have your magazine order processed and that gold star was placed in position to show through the return envelope so that all magazines ordered and entered into the sweepstakes showed the gold star through the envelope and proceeded all envelopes without this gold star went unopened into the trash can and you licked that nasty envelope glue for free but those who did join their sweepstakes drawing paid for a magazine subscription first as Ed MacMann was not paying that million dollars out his own pocket and neither are these sweep casinos. My only problem with the semi-legit ones even though im sure its in the agreement which im not reading and why i turn to trust pilot reviews are the ones that give you a bonus and after you buy a coin package and you win then claim because you used a bonus to when it is max payout of $100 or 25% of your winnings up to $100.
Some the legit's tell you this slot can not be played with bonus coins or they have you choose whether or not you want to play using your purchased sweeps coins or bonus sweeps coins (Respect) i dont use my bonus coins until i have zero if my purchased coins and that's if i accept their bonus coins which i choose to next to never do as i prefer to play my dollar per sweep coin dollar nothing else just straight forward nothing to argue over my dollar or bonus if there is no bonus Period.
( Personally i also say if a bonus is not giving to me or player without stipulations and is 100% my bonus and i win it i keep it cashed out in my account or on card then just keep your bonus i do not wont it period here too. Life is confusing and hard enough without adding to it.
So quit screaming think and understand keep our reviews given true in experience and not manipulated from sore-loser madness.
Thank you to all whom are Real for Reel.
Keepspinningwinning.
Paul Mr. Jones

30 de enero de 2026
Opinión espontánea
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Respuesta de Free Spin

Hi Paul, thank you for sharing your detailed experience. We appreciate your feedback and are always looking to improve. If you feel your concerns are addressed or clarified, we’d be grateful if you’d consider updating your rating.

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