www.frenchclick.co.uk Opiniones 

236
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I often coveted gourmet tins of food in French supermarkets but been put off bringing them home in my suitcase due to the weight. I was therefore delighted when this website was recommended to me. Ver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super range of special foods, was pleased with the items I ordered, they carry many items that I have been searching for many years, speedy service.

Valorada con 1 estrellas sobre 5

Made an order for delivery - delivery date passed, no response to online contact form, endlessly held on the telephone that is never answered, no delivery received, nor dispatch notification or any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time using French Click to buy dairy products. Super service all round. They had exactly what I wanted and the price was no differ from supermarket prices. Postage costs did add quite a bit but... Ver más

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4,3

Excelente

TrustScore: 4.5 sobre 5

236 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(236)

63 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thank you for helping me give my…

Thank you for helping me give my partner a taste of home! We'll definitely be coming back for more French produce. Delivery was interrupted for obvious reasons, but we were kept up to date the whole time.

Thanks so much :)

14 de mayo de 2026
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thank you for your 5-star rating! We’re delighted we could give you and your partner a taste of home and that customer service sorted out your delivery problem. We can’t wait to serve you again.

If you need anything else, we’re here to help.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Delivered when they said

Delivered when they said. Very well packed. Only disappointment is I can't order a baguette as I live on the south coast. However, I was very pleased with the service and I will be ordering again in the future

2 de mayo de 2026
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re delighted your order was well packed and you liked the service. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

I know the website for ages but it was…

I know the website for ages but it was the first time for me to order and i was more than happy as my order arrived the day and the time that I chose all my stuff was well packed the sausages was fresh as the way the ice was packed was so good.now I'm going to order there more often because I was travelling to France 🇫🇷 every time to buy my product there. Thank you so much if you can add more products to the website like pommes noisette.

23 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re delighted you found so many of your French favourites in the UK. We'll check this item for you. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Very good selection

Very good selection, refunded what was not in stock,good delivery with a smile,Dijon Mayo... The best

27 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you enjoyed French Click and the Mayo. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Would recommend

Very good customer service, quick delivery, as described and excellent packaging to protect goods.

27 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you enjoyed French Click and that everything arrived well-packaged and on time. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

I would definitely recommend French…

I would definitely recommend French Click, the Mon Cheri chocolates I ordered arrived very quickly and in good condition. None of them were squashed or damaged, even though Mon Chéri are expensive, these were the cheapest I could find within my time limit. I will certainly buy from them again. I found the whole experience easy and hassle free.

14 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you enjoyed the Mon Cheri and that the parcel was well packed and delivered on time. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Excellent service and products

Excellent service and products. Delivery came as planned. Will be back for more.

17 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review. We’re delighted you enjoyed our service and French products. We appreciate your kind words and look forward to serving you again soon.

Kind regards,
Team French Click

Valorada con 1 estrellas sobre 5

They're not keen on refunds

Something really dodgy happened with my order.
All the tins were buckled although they were well wrapped in bubble wrap. Even stranger, none of the glass jars were damaged. So perhaps these tins were not damaged on the way to me but before they sent them.
2 substitutions, 1 I agreed to and was told I'd get refunded the difference. The other was the wrong size pack. I got the smaller than ordered.
3 missing items.
I emailed Frenchclick and also called them. I was asked if I wanted a replacement or a refund. Obviously I am not having dented tins so I asked for a refund. The lady then tried to push me to accept a replacement and at the same time return the tins, saying it was to save on waste and that the would use the dented tins instead of me throwing them away. Really???? were they gonna send them to another customer?
She said she would email me back the same day to confirm the refund. No email
I then went on Paypal to get it sorted. Then I got an email from Frenchclick telling me that they tried to generate a refund on Paypal but could not do it because I had started a case. So they said I had to close the case in order for them to be able to put the refund through. Clever! If I had close the case I could not re-open it. I called Paypal who comfirmed this and escalated the claim.
Then I got another email from Frenclick saying:
"If you do not want to cancel the claim, I'm afraid I won't be able to help you.
I informed my manager, he will see if we can do the refund on the claim page, but I believe it can take Paypal a longer time to refund your account.
(I'm not sure about that, I just know that I had to do a claim with Paypal a few years ago and they took over a month to refund me, I just wanted to let you know).
And five seconds later an email from Paypal to say they had refunded me. And it's in my bank account already.

Very dodgy this Frenchclick refund system and telling people porkies about paypal.

Re the reply : This is not what I was told about returns and refund. I was told I would have to return the items if I chose a replacement and that it would be a waste as I would have to throw them away if I picked to have a refund. As I picked the refund I have already put them in the bin so It is a bit pointless to send me a return label

20 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Very sorry about this, it would be normal for us to ask for the products to be returned when refunding them, we will send the return label and pay for the return cost.

We will investigate why customer service didn't get back to you quicker to sort the issue out.

In the case of PayPal this is a misunderstanding by customer service. Since the claim amount and the proposed refund amount are the same we can just accept the claim, which is what we did as as soon as this was realised earlier this afternoon.

The claim should only be closed if we are re sending the goods again. Because we don't want to refund the goods and resend them.

In this case, I will refund the entire order as we are not happy the service provided and are not prepared to take money for it.

Valorada con 5 estrellas sobre 5

I placed my first order with French…

I placed my first order with French Click, and I will definitely purchase from them again. On placing my order I was given the opportunity to select a delivery date that was convenient for mem and the choice of courier service. My goods arrived on the selected day, and they were packed very week. Thank you.

7 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad you enjoyed choosing your delivery day and courier. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Bought from this site as prices were…

Bought from this site as prices were fair. Good postage options. Received goods purchased promptly. I will use this company again.

2 de abril de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad you enjoyed the reasonable prices and good postage options. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Thanks

First time shopping here and I will definitely come back. I bought my son a Kinder Easter egg last minute, and they sent it super quick with amazing packaging to keep it well-protected.

27 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re delighted you found the Kinder Egg you wanted and that your parcel arrived promptly and well packaged. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

First time buying through French Click

First time buying through French Click, and I can definitely say I am very impressed and will be sure to look here first when buying my products again.

23 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you love our products and service. We’ll be here for your future orders.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

I was so please to find this website

I was so please to find this website, as I no longer have to wait to visit France to buy their soap and cologne, which smells delightful. The package arrived on time, and the contents securely wrapped up and the parcel well addressed.

Thank you for your service

17 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you were happy with the soap and cologne. We look forward to serving you again soon.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

I received my package very very quickly…

I received my package very very quickly internationally!! Will be order more things from here. Love they take PayPal as well

14 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad the delivery arrived so quickly. We appreciate your feedback and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

This is the first time we've purchased…

This is the first time we've purchased from French Click and we were very impressed with the wide range & speedy service.
We will definitely be looking at buying from them again in future.

4 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad you found everything you needed and that you’re happy with our range.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Thank god for this website

Thank god for this website. My favourite French products at reasonable prices. Website is easy to use and the goods arrive on the day orignally promised. Will order again.

3 de marzo de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re thrilled you found ordering easy, and your favourite French products at reasonable prices. We appreciate your recommendation and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

We used to go to France each year and…

We used to go to France each year and stock up on our favourite things for the winter...now, older we are finding it difficult to travel, so we were delighted to see that we could get the same things without moving out of the house!
Beautifully packed and delivered quickly
We shall be back!

27 de febrero de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad you found your favourite things, with quick dispatch and good packing. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Totally delighted

Totally delighted. I adore proper french honey and was planning a trip to borough market to fill a trolley... Realisng how efficent your company is, now I realise I won't need to bother. Will be back to sure.

24 de febrero de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star rating, Kim! We’re thrilled you’re happy with the honey. We’ll be here whenever you’re ready to order again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

Very impressed

Very impressed, the Poulet de Bresse turned up fresh, on time and tasted fantastic! Shall definitely be using French Click again!

25 de febrero de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star review! We’re glad you enjoyed the poulet de bresse, with quick dispatch and much care. We appreciate your support and look forward to serving you again.

Kind regards,
Team French Click

Valorada con 5 estrellas sobre 5

If you miss being able to buy some…

If you miss being able to buy some French treat try French Click. Always a good choice of regular French supermarche goods.
I love confit de canard and find gratin dauphinois great for topping fish pie.

17 de febrero de 2026
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thank you for the 5-star rating Helen! We’re thrilled you enjoyed the French supermarche goods and appreciate your kind words. We’ll be here whenever you’re ready to order again.

Kind regards,
Team French Click

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