Frontline Hobbies Opiniones 

Always a good selection, and 80% of the time orders arrive in good condition. However, dispatch is never within their specified two business days and customer service are slow to rectify any issues.

Green stuff world foam cutter. The plastic body is so rough and looks like its been made on a very cheap 3D home printer. The screw thread is so tight that its nearly impossible to clamp the blade. The ability to cut at an angle is governed by a rotating stand which because of the poor quality and fit, does not stay still when trying to cut at an angle. Waste of money

I have made several orders over the past couple of years without any dramas. Have bought from their online store as well as their Ebay store without any issues. Have also had free shipping on most of those orders as well.

I've been an Auckland New Zealand located customer FRONTLINE HOBBIES (Australia) for the past several years .... since around 2020.

During this period I've made "many purchases" (of scale model kits) from this company .... each of which has been "a pleasure to transact".

As a result of my satisfaction .... based upon FRONTLINE's excellent stock, decent pricing methodologies, and helpfulness I've received from the companies staff when I've needed such .... my purchases from FRONTLINE HOBBIES have increased considerably over the past few years and to the extent that FRONTLINE HOBBIES has since become my preferred/"GO TO" (#1 priority) location to shop, and buy online, within the Pacific/Australasian region.

I particularly appreciate the manner in which the companies staff have kept me informed in the case of Out Of Stock purchases (on very rare occasions this has happened) .... and always then managed to supply within a very short duration.

I equally appreciate the manner in which on one particular occasion I received a kit with damaged parts (absolutely no fault of FRONTLINE HOBBIES .... since it was very clear this damage had occurred during factory processing/packaging of the kit long before it ever went on sale in Australia) .... and how the FRONTLINE HOBBIES team member handling my query was able to obtain replacement parts from the companies importer/supplier then arrange prompt delivery to me in NZ.

It's all of these experiences combined that have resulted in my own "customer satisfaction" .... resulting FRONTLINE HOBBIES winning my respect and just as importantly earning my ongoing custom too.

As a "VERY SATISFIED" and frequent international customer I can only commend this companies staff .... and .... strongly recommend the services of FRONTLINE HOBBIES (Australia).

Mark CRANSTON aka "AEROFOTO"
AKL/NZ

Currently trying to get a response for a web order placed several weeks ago. Wont respond to emails and wont answer the phone. Disgusting customer service. I certainly wont be using them ever again.

Absolutely zero after sales communication or service.They dont answer you. Sent me the wrong items twice now. Both times no response. Ill be avoiding frontline like the plague from now on. Absolutely useless.

There is a lot of love about Frontline Hobbies products and prices. The only small gripe I have with them is on pricing, which is rarely discounted. But if you need something, and all the cheap options are out of stock, Frontline usually still has it. Also, if they don't, you can request an email when they do... super convenient.

Don’t deal with these clowns I purchased a kit with damaged decals and they refuse to replace and they have the kit in stock .Countless emails and phone calls and they don’t reply .
They are hopless .Shop elsewhere as this business isn’t customer focused .
Again hopless clowns to deal with

I think this is a scam or they are that slow I wouldn’t deal with them ever again. 2 weeks to get an order..China arrived quicker.

The team spent time with me to find the best option for me and ordered it in ... I would recommend these guys - they know their stuff

April 29 - purchased a large order, most of the items on sale. Bought for gifts, that were never be gifted, due to their disgusting condition.

May 12 - emailed, disappointed that 1 of the items has brown liquid spilled on it & almost all of the items were scratched, dirty, damaged & marked. Clearly VERY old stock, likely used. One had a price tag $2 less than "sale"

May 15 - email reply "sorry" & asked for photos. I replied quickly, lots of photos & I was open to keep 1-2 items if the post was refunded, considering it was for a large package & the inconvenience of return.

May 18 - no response. I emailed.
May 19 - no response. I emailed.
May 20 - I called, they said they'd sort it by end of day. Emailed later - they'd send a return label. I asked again if I could keep 1 item. They said if I still paid full post cost for large package. I asked if the label could be scanned at the post office as I don't have a printer & the date of refund, as next Afterpay payment was due 1 week. They said the label HAD to be printed & suggested go to Officeworks & PAY(?!) to print. I'm disabled & in a rural location, no Officeworks/similar & already said the return is huge inconvenience as it's difficult to even leave the house once a fortnight & even then, that is for medical/essentials & an exhausting undertaking. Paying to print their return label is absurd. No response re:refund date & had to pay Afterpay payment to avoid fees, cutting a huge amount out of my barely-surviving-already food budget.

May 21 - they said label HAD to be printed, no other option. Appalling, considering the disgraceful condition of the items. I suggested they print the label & express post. Why could they not think of this themselves?? I called to sort & reiterated my situation. No resolve, *promised* to have it sorted.

That evening - they posted standard & said it should take a few days. I had said I live rurally, it takes longer. Recieved email, label cost $14.95. I replied, the label could've been sent in prepaid envelope + tracking for $4.75 + added priority for 70c or an express envelope for $8.55. Added the following, detailing their unlawful activities.

I stated:
"These actions are breaches of the Disability Discrimination Act 1992 & reportable to the Australian Human Rights Commission & the Victoria Disability Services Commissioner under the following sections:
s5: Direct disability discrimination
s6: Indirect disability discrimination
s11: Unjustifiable hardship
s24: Goods, services and facilities
s122: Liability of persons involved in unlawful acts

Additionally, under Australian Consumer Law, these actions are breaches of the Competition & Consumer Act 2010 under the following sections:
s18: Misleading or deceptive conduct
s21: Unconscionable conduct
s29: False or misleading representations about goods or services (Offences s151)
s33: Misleading conduct as to the nature etc. of goods (Offences s155)
s47: Multiple pricing
s54: Guarantee as to Acceptable Quality
s62: Guarantee as to reasonable time for supply

I am entitled to a full refund as outlined in the Competition & Consumer Act 2010 under the following sections:
s259 Action against suppliers of goods
s260: Major Failure to Meet the Guarantee
s261: How suppliers may remedy a failure to comply with a guarantee

I am entitled to request compensation as outlined in the Competition & Consumer Act 2010 under the following sections:
s137D: Compensation orders etc. arising out of unconscionable conduct or unfair contract term
s236: Actions for damages
s238: Compensation orders etc. arising out of other proceedings

This entire process has been handled awfully & unlawfully by Frontline Hobbies & left me financially vulnerable, exhausted, distressed, disappointed & regretful. The time & energy that I've had to & may yet have to continue to invest in resolving this situation have caused undue stress & anxiety & taken away from the already precious little time & energy I have day-to-day for minimal self care & daily survival as a disabled person.

Frontline Hobbies should consider their actions, honestly advertising items, the maintenance & quality control checking of items, responses to requests & the lack of response to the situation. When I return the items, I expect the refund to be immediately processed on return."
That took a LOT to prepare & send but I'm just SO sick of being taken advantage of, dismissed & spoken down to by awful retailers who are breaking the LAW.

22 May - They apologised & refund to be processed once scanned. I asked to keep 1 item at 50% of cost. They agreed. I posted.

28 May - Refund processed. 16 days, 10 emails, 2 phone calls + hours of research to communicate my consumer rights. Go shop anywhere else, don't support dodgy retailers.

Searching for a particular kit, I found one on two local store sites. I messaged both sites to confirm something about the model. Only Frontline replied - out of shop hours, and over the course of some friendly exchanges. They got my order. It arrived promptly and in good condition, and was exactly as advertised. Efficient and professional.

Pathetic online shopping experience and total lack of customer service. After waiting an inordinate period of time for my order to be fulfilled I rang the retailer. The staff member could not explain why there was a delay but undertook to "ring me back" with the answer. Suffice it to say I didn't get a call back, which is consistent with previous experiences with this retailer. Now have to turn to Fair Trading NSW in an attempt to get resolution.

Absolutely dreadful store. Out of 3 prepaid orders, they failed to ship 2 of them. When I contacted them to find out where my orders were, it took another 5 days to find out they either didn't have stock in the first place or just couldn't be bothered to ship my order out. Other times they just ignore your inquiries. They made no apology for wasting my time either. They clearly don't care about customers and treat you as an inconvenience. There are plenty of other good hobby stores all around AUS, don't waste your time and money on this one.

Had an issue with pre-order of MTG Commander deck with Frontline Hobbies. Initially had a bit of trouble but after manager "Luke" got back to us he fixed our order and gave us a sufficient fair option to correct a previous mistake they made. Thank you Luke for fixing up our order. Great customer service!