Funko Opiniones 451

Made an order on Funko's italian site and I received an email from DHL saying I have to pay customs. Tried to reach out to Funko and I was completely and utterly IGNORED. That's why people buy from resellers. They are so embarassing. No, wait, "embarassing" is a kind word. Don't ever buy from them. EVER.

Bits missing, customer services didnt resolve and in the end ignored me and left my matter unresolved therefore not providing me with what I paid for.

Ordered a few of the pop yourself characters for people for gifts at christmas, weeks went by wich is fine, whatever I ordered in plenty of time, eventually they turned up but one of the characters was missing one of the personalisation accessories. Wich sounds trivial but when were talking faceless rectangles with a choice of maybe 12 outfits ultimately its the accessories and all the choices combined that really give a clue to who the pop character is.
Besides what I got wasnt what I paid for.

Contacted customer services who asked me to send photos of the item and the packaging.
Sent the photos clearly showing the missing piece and clearly explained what I wanted.
They told me they would get this sorted and how this isnt their usual standard wich looking at the other reviews it clearly is.

Few more weeks went by and a package comes, rather than send me the missing piece I requested they sent me every other character I ordered wich I didnt have a problem with so now I had 2 of the complete characters and still not the complete character I originally reached out about.

So this is why im giving 2 stars,
It would have been 1 stars for the poor customer support however I have given an extra star because they tried to resolve the issue somewhat and I dont want to mistake incompetence for malice.

I am extremely disappointed with the service from Funko Europe regarding my order for personalized Funko Pops. I have been trying to get a refund for two missing accessory packs since November 7th.

After multiple emails, they finally asked for photos on December 25th, which I sent immediately. Since then, I have sent several follow-up emails (on January 5th and January 19th), but I have received no response at all.

It has been over two months, I followed all their instructions, and I still don't have my money back for the missing parts of my custom order. This is unacceptable. Please resolve order BEL20302356 and refund my money immediately.

I bought the customised Funko Pop as a gift. The quality is absolutely terrible. I'm almost embarrassed to give this as a gift. Not to mention that it's also relatively expensive. The order didn't arrive in full and I haven't received any notification as to whether the rest will be sent. I might as well have thrown the money into the fire, which would have been just as practical and much more enjoyable.

First time buying, my order was not only late, but it was all wrong, I immediately opened a case for help on 12/27 and got nothing from customer service. I had checked out as a guest so I made an account on the site using the email I used to buy my first order but the AI chat bot and the site claim that order doesn’t exist (isn’t tied to that email) so now I don’t know IF I’ll even get help.. IF customer service ever gets back to me. My 2nd and 3rd orders arrived fine and are tied to the same email and show in purchase history even though they were bought before the account was made, but that first one.. is just gone??

My son Ordered me a Funko pop 6 days ago on the app and we had no notification email or anything, must have gone through as my cousin works in a bank and showed me my sons statement that the money had indeed gone through and I had to contact them on 15 of this month and they say that I did not order one and that the money had got lost through transaction. I have bought quite a few pops over the years but this now has made me decide to buy else where if they had a 0 that is what I would give them ,have a very upset son because of this .😡😡

Ordinato tre personaggi personalizzati con nome sulla scatola, ma uno è arrivato senza nome. Ho fatto presente la cosa e dopo 10 giorni (c’erano le feste in mezzo) mi hanno detto che avrebbero spedito una scatola col nome. Oggi mi é arrivata una mail dicendo che l’’ordine è stato annullato perché non l’ho confermato. ma io dico, sbagli un’ordine e non rimedi in autonomia? Inoltre se crei un ordine per rimediare, nella mail non mi dice che spedirai una nuova scatola, ma mi dici che crei un ordine che io dovrò confermare dal mio profilo. Una società di incapaci con mancanza di professionalità. Non solo non acquisterò più da loro ma a sto punto sono talmente incavolato che vendo tutte le bamboline su Vinted tranne purtroppo le personalizzate che dovrò buttare pur di non vederle che mi fanno solo incavolare quando le guardo.

I had seen so many bad reviews on this site once I placed my order which made me so sceptical and very paranoid that I may have been scammed or that somehow I wouldn’t receive my order. However… I actually received my Funko 4 days earlier than scheduled and it also was in absolutely perfect condition. I honestly haven’t got one bad word to say, maybe I’m lucky.. i don’t know but it’s definitely a 5 star from my own experience.

J’ai acheter une pop superman en édition limitée tout ça pour quoi pour que le colis soit perdu je suis vraiment dégoûter car j’ai pris le temps pour le commander alors qu’elle était difficile à obtenir ! Première commande très décevante…

I actually would give 0 stars. On multiple occasions, I explicitly requested the cancellation of my order or the fulfillment of my request. Despite the fact that you received my payment, I am not satisfied with the current situation. You made a false statement that my claim would be addressed, which was not the case. I also sent an email yesterday, but it was not responded to.
In response to an email from Funko Pop regarding the POP! Yourself x Stranger Things figurine, I discovered that the necessary accessories for the Stranger Things theme were not included in the order. Consequently, I promptly initiated a cancellation request for Order Number: 29938253. However, upon contacting the virtual representative, I was informed that the cancellation was not possible despite the relatively short time elapsed since the order was placed. As a result, they initiated cases (01332078 and 01332076) for me to request substitutions: the Stranger Things Box Set, Hellfire Club Notebook, and the Score Sheet.
I am deeply disappointed that I was unable to simply cancel my order and reorder the desired items. I will never do business with your company because you falsely stated that these “claims” would be addressed. Furthermore, what can you do if you proceed to ship the order without considering the customer’s complete satisfaction? This situation is beyond frustrating.
Additionally, I am concerned that your company lacks a live customer service representative and relies solely on automated chatbots.

Customer service is the worst I've dealt with ever. Ordered from funko a few times with no problems. The last order the tracking shows it went out for delivery and was delivered in a completely different state. I contacted customer support 5 or 6 times with the same generic response telling me according to tracking it was delivered and hoped I enjoyed my funkos. The other 4 or 5 emails I tried to explain i didn't gwt it that it was shipped to the wrong address and again the same response. Will never again trust funko.com its really sad they used to be fine.

Same as everybody wish I went here first not going to bore with details but needless to say didn't get my order and communication is as good as their service

Commande effectuée le 01/12/2025 :
1 Pas de suivi effectif de la commande, le paquet reste indiqué comme n'ayant pas quitté le lieu d'expédition 1 jour avant réception !
2 Mauvaise surprise : Frais de douane à payer si je souhaite recevoir mon colis alors que le service client défend bec et ongle que les taxes sont incluses dans la facture et refuse de me rembourser les dits frais de douane.
3 Ma commande n'est pas arrivée complète, il manquait une pop
4 L'emballage et la protection des produits sont bâclés, l'arrivée des pops dans un état correct relève du miracle !
5 Le service client met plus d'un mois et demi à répondre et leur réponse se résume à : "Nous ne sommes pas responsable, nous n'avons commis aucune faut, aucune erreur de notre part n'a été constaté"

En résumé l'expérience d'achat sur le site de cette marque d'envergure internationale est déplorable. Le client est méprisé, ils ne respectent rien ni personne. Je déconseille vivement de faire des achats via cette plateforme !

Ordine effettuato il 22 novembre, ma non è ancora arrivato nulla. Ho ricevuto un’email di tracciamento che indica che è stata creata l’etichetta, ma il pacco non è mai stato spedito. Servizio clienti inesistente: è impossibile parlare con qualcuno. Ho aperto un ticket il 9 dicembre e non sono mai stata ricontattata. Impossibile mettersi in contatto con loro, non c'è un canale di comunicazione. Mi sono sentita truffata!

Horrific experience so far. Won't drag this out as no need, but I ordered 10 items from Funko last week. Firstly they charged me for 10. Secondly they only dispatched 8. Thirdly they only delivered 4 and marked 8 as delivered. I want to know how Funko believe this is acceptable. A shambles of a service.

Better yet. It's impossible to get hold of anyone. The chat bot says it will transfer you to an agent and nothing happens after 30 minutes. No one replies to tickets or cases you create and when you email them it says their inbox is full...

Funko, how is this acceptable and how do you run a business this way? Please contact me urgently.

This company is trouble!
Send only half of my order. Something came in broken. Tried to reach out for costumerservice, didn't receive any answer. The chatbot on their site created a case and the broken piece would ship again. A couple of days ago i received a mail that this order is canceled. So here i am, with a broken piece, half of my order and a ruined gift

I placed an order before Christmas. I received three of four items. One is still missing. Customer support is zero support. They are not helping and I got little response. It's such a disappointment.

Honestly I wouldn't even give then 1 star but I had to. Ordered 20.11.25. Tracking stopped being updated 29.11.25. Contacted them 14.12.25 as felt I needed to give it time with it being Christmas. Got a case number and then nothing. Emailed several times asking for a refund and nothing. I have opened another case today. I have never experienced such blatant ignorance from a customer service department. They have my money. I have nothing from them. And it seems they don't care. PLEASE DON'T USE THEM.

Literally the worst customer service I’ve ever had.. took 4 weeks to acknowledge my query as to where my items were by which time Christmas had been and gone, asked if I wanted them resending which I did and that’s it.. no items and zero response as to what’s going on.🤷🏼‍♂️ utter crap!

This is the worst customer service I have ever experienced in my life! Almost 2 months after my original order and now you say you cant even be bothered to actually do anything g about it. Also, the fact that you conveniently don't have a phone number so that I can actually talk to someone is ridiculous. You have ruined someone's Christmas by doing this. Actually ashamed to have ever ordered from you. Don't ever order from this company.